ilisa s. ginsburg

*** ********** ( Commerce Township, MI 48382 ( abqywx@r.postjobfree.com

248-***-****

Website: http://ilisagtechwriter.webs.com/

SENIOR WRITING REPRESENTATIVE

SUMMARY OF QUALIFICATIONS

HIGHLY ANALYTICAL AND RESULTS-ORIENTED LEADER WITH AN EXTENSIVE BACKGROUND

IN TECHNICAL WRITING AND EDITING.

Excel at working with subject-matter experts to gather information,

identify relevant data, and write documents that are clear and user

friendly.

Adept with formatting programs and content management systems.

qualifications

. XML AUTHORING

. SGML Authoring

. Arbortext User

. Epic Editor

. Microsoft Office Suite

. Adobe Acrobat Editor

Professional Experience

SENIOR TECHNICAL WRITER 10/2006-01/2013

general Dynamics Land Systems Sterling Heights, MI

. Ensured accuracy of user manuals by validating vehicle features and

component operations.

. Updated and edited operator and maintenance manuals for military vehicle

by reviewing Diagnostic Engineering source data, formatting that data in

SGML and/or XML, and incorporating those changes from

Validation/Verification and Quality Assurance.

. Created SGML and XML documentation following troubleshooting tree logic

by utilizing various programs such as SGML, Arbor Text software, Epic

Editor and XML Authoring.

. Collaborated with a team of technical writers, editors, quality assurance

and engineers to ensure a streamlined and accurate communication process.

. Guided junior writers in various projects, and backed up the Team Lead

when necessary.

technical writer 08/2006-10/2006

RS SYSTEMS Livonia, MI

. Researched, wrote and edited all documentation delivered to the client,

as well as scheduling documentation production across multiple project

phases.

. Provided technical documentation for a mainframe application to client at

Electronic Data Systems.

. Handled deliverable including required documents, system design

documents, user and training manuals, online help, technical references,

PowerPoint presentations, and various other materials.

technical writer/security inspector 07/2004-04/2006

FORD MOTOR COMPANY Dearborn, MI

. Utilized SnagIT7 to create graphics and callouts, perform tests on the

application, and document functions for each application version.

. Created a job aid for an Excel Pivot tool by creating a word document

with screen shots from Snag It 7.

. Applied and created Sarbanes-Oxley procedures in the development of

technical user documentation and support.

. Performed random tests on SQL, Oracle and Teradata Databases to ensure

Sarbanes-Oxley compliance

. Archived Database Administrator Sarbanes-Oxley evidence in document

repository (Sharepoint eRoom), and converted all evidence to PDF format,

consistently maintaining evidence for a defined period of time.

. Interviewed subject matter experts, performed internet and intranet

research on S-Ox 404, created templates, and collaborated with a team of

technical writers to ensure quality.

. Edited documentation for other Technical Writers

technical writer 03/2004-03/2005

FORD MOTOR COMPANY/DELL MANAGED SYSTEMS/VISION IT Detroit, MI

. Coordinated meetings with Ford and Dell Subject matter experts on

instructional manual policies and procedural projects.

technical writer 07/1997-02/2004

Electronic data systems Troy, MI

. Edited and updated owner's manuals content for GM passenger car, truck,

and alternative fuel vehicles in the SGML database.

. Achieved 100% on time delivery of 8 complete user manuals each year to GM

through detail-oriented and diligent validation of vehicle features and

component operations.

. Coordinated with GM engineers to analyze end user input and identify

vehicle features, as well as for photo shoots to obtain digital pictures

of vehicle components.

Education And Training

MASTERS CERTIFICATE- ARCHIVAL ADMINISTRATION

wayne state university Detroit, MI

bachelor of arts- communication/history

michigan state university East Lansing, MI

additional technical tools

. VISIO

. SnagIt7

. Sharepoint eRoom

. Internet Explorer

. Outlook

. Photo Editor

Contact this candidate