Quality Assurance Technical Writer
Resume:
ilisa s. ginsburg
*** ********** ( Commerce Township, MI 48382 ( **********@*****.***
Website: http://ilisagtechwriter.webs.com/
SENIOR WRITING REPRESENTATIVE
SUMMARY OF QUALIFICATIONS
HIGHLY ANALYTICAL AND RESULTS-ORIENTED LEADER WITH AN EXTENSIVE BACKGROUND
IN TECHNICAL WRITING AND EDITING.
Excel at working with subject-matter experts to gather information,
identify relevant data, and write documents that are clear and user
friendly.
Adept with formatting programs and content management systems.
qualifications
. XML AUTHORING
. SGML Authoring
. Arbortext User
. Epic Editor
. Microsoft Office Suite
. Adobe Acrobat Editor
Professional Experience
SENIOR TECHNICAL WRITER 10/2006-01/2013
general Dynamics Land Systems Sterling Heights, MI
. Ensured accuracy of user manuals by validating vehicle features and
component operations.
. Updated and edited operator and maintenance manuals for military vehicle
by reviewing Diagnostic Engineering source data, formatting that data in
SGML and/or XML, and incorporating those changes from
Validation/Verification and Quality Assurance.
. Created SGML and XML documentation following troubleshooting tree logic
by utilizing various programs such as SGML, Arbor Text software, Epic
Editor and XML Authoring.
. Collaborated with a team of technical writers, editors, quality assurance
and engineers to ensure a streamlined and accurate communication process.
. Guided junior writers in various projects, and backed up the Team Lead
when necessary.
technical writer 08/2006-10/2006
RS SYSTEMS Livonia, MI
. Researched, wrote and edited all documentation delivered to the client,
as well as scheduling documentation production across multiple project
phases.
. Provided technical documentation for a mainframe application to client at
Electronic Data Systems.
. Handled deliverable including required documents, system design
documents, user and training manuals, online help, technical references,
PowerPoint presentations, and various other materials.
technical writer/security inspector 07/2004-04/2006
FORD MOTOR COMPANY Dearborn, MI
. Utilized SnagIT7 to create graphics and callouts, perform tests on the
application, and document functions for each application version.
. Created a job aid for an Excel Pivot tool by creating a word document
with screen shots from Snag It 7.
. Applied and created Sarbanes-Oxley procedures in the development of
technical user documentation and support.
. Performed random tests on SQL, Oracle and Teradata Databases to ensure
Sarbanes-Oxley compliance
. Archived Database Administrator Sarbanes-Oxley evidence in document
repository (Sharepoint eRoom), and converted all evidence to PDF format,
consistently maintaining evidence for a defined period of time.
. Interviewed subject matter experts, performed internet and intranet
research on S-Ox 404, created templates, and collaborated with a team of
technical writers to ensure quality.
. Edited documentation for other Technical Writers
technical writer 03/2004-03/2005
FORD MOTOR COMPANY/DELL MANAGED SYSTEMS/VISION IT Detroit, MI
. Coordinated meetings with Ford and Dell Subject matter experts on
instructional manual policies and procedural projects.
technical writer 07/1997-02/2004
Electronic data systems Troy, MI
. Edited and updated owner's manuals content for GM passenger car, truck,
and alternative fuel vehicles in the SGML database.
. Achieved 100% on time delivery of 8 complete user manuals each year to GM
through detail-oriented and diligent validation of vehicle features and
component operations.
. Coordinated with GM engineers to analyze end user input and identify
vehicle features, as well as for photo shoots to obtain digital pictures
of vehicle components.
Education And Training
MASTERS CERTIFICATE- ARCHIVAL ADMINISTRATION
wayne state university Detroit, MI
bachelor of arts- communication/history
michigan state university East Lansing, MI
additional technical tools
. VISIO
. SnagIt7
. Sharepoint eRoom
. Internet Explorer
. Outlook
. Photo Editor
Contact this candidate