Customer Service Accounts Payable

KRETESHA ZELETTE COTTON

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Home 404-***-****

********@*****.***

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Objective

Secure a position that can leverage experience and skills that include

bank transaction processor, Order Entry, Customer Service, and

Accounting.

Experience

PNC Treasury Management, Atlanta, Georgia

Senior Operations Specialist, November 2010 - Present

. Process payments for area utilities, mortgage payments, health

insurance and businesses.

Federal Reserve Bank, Atlanta, Georgia

Senior Payment Processor, December 2005 - May 2009

. Executed daily operations of customers return items.

. Trained new employees on processing return items.

. Structured and maintained all daily deadlines.

Fidelity Information Systems, Norcross, Georgia

Cash Letter Clerk, October 2004 - June 2005

. Process customer deposits to be sent to Federal Reserve Bank.

. Print and wrapped cash letters for all banks.

Home Depot, Atlanta, Georgia

Accounts Payable, May 2004 - August 2004

. Keyed approved invoices for payment via People Soft.

. Filed invoices according to vendor.

. Match invoice with the correct purchase order in the Tool Rental

System.

Wachovia Bank, Atlanta, Georgia

Senior Accounts Specialist, July 1996 - September 2003

. Analyzed out - of - balance conditions by comparing source information

to encoder tapes and/ or other documents

. Determined proper method of correction and prepared input document

necessary to balance transactions.

. Trained and assisted new associates in determine out - of - balance

transactions and guided them through the correction procedures.

Education

M.B.A., Accounting Information Systems, August 2011

Strayer University, Atlanta, Georgia

B.A., Accounting, August 2009

Strayer University, Atlanta, Georgia

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