Customer Service Sales

Stephanie D. Nicosia-Artiles

Summary: Efficient, detailed, and organized claims specialist with strong

interpersonal & communication skills; interested in contributing to the

overall success of your team & departments. Displays professionalism,

exceptional time management skills, and a positive demeanor at all times.

Professional Experience:

Carpet Spectrum, Inc., Lomita, CA

12/2012 - 3/2013

Account Representative

. Successfully promoted and sold Costco Carpets; Sales Associate

Global Solutions Insurance, Manhattan Beach, CA

2/2008 - 4/2012

Claims Manager

. Responsible for handling the claims and running the department.

. Created a streamlined system to record all new claims and to track the

loss runs.

. Dealt direct with the Claimants / Insurance Underwriters / Freight

Forwarders / Surveyors.

. Handled all the Shippers Interest, Cargo Legal Liability, Errors and

Omissions, General Average, Household Goods and General Cargo and

Contingent Cargo claims.

. Processed between 100-150 claims per month, dealing with claimants on a

daily basis to resolve claim issues.

. Created the forms and letters used on a daily basis, that were sent to

the Claimants / Freight Forwarders / Underwriters / Surveyors and all

other sources of contact.

. Helped to create the companies first Internal and External Policy &

Procedure Manual.

. Responsible for claims ratios and loss reports on a monthly basis.

Customer Service Representative

. Received and edited all incoming policies from the Underwriters.

. Sent out all incoming policies to the Freight Brokers or Agents

assigned to the policy. Filed all Will-Comply Surplus Taxes on the

premium generated on the policies as well as filing for the surplus

taxes on any endorsements where there was a price value included.

. Processed all policy renewals, sent out renewal letters and forms and

did the follow up to get them returned in time for binding with the

Underwriters.

. Issued all Acord Insurance Certificates for the Freight Brokers and

their clients.

. Assist all departments as necessary in due diligence process.

. Assist in preparation and execution of bonds, insurance policies, and

budget forecasting and bonus incentives. Policy & Procedure manuals

and Sales manuals.

Confianca Moving and Storage, Torrance, CA

2/2007 - 2/2008

Claims Manager

. Ran the Claims Department; processed all incoming claims.

. Dealt direct with claimants and Freight Brokers. / Handled all payments

to the claimants.

Temporary Jobs through agencies:

Mattel, Inc., El Segundo, CA

6/2006 - 1/2007

Sr. Administrative Executive / IT Department - For Denise Clark, VP

(12/2006 - 1/2007)

. Cliqbook Flight Arrangements / Scheded Executive calendars

. Arranged meetings for the IT Department & Sub Departments

. Created Expense Reports for Executives reimbursement; requisitions for

purchase orders.

. Created Organization Charts in ORG Plus 5

Administrative Executive / Boys Marketing Division - Maple East (11/2006 -

12/2006)

. Administrative Duties - worked for the VP of the Boys Marketing

Division

. Cliqbook Flight Arrangements / Scheduled Executive calendars

. Arranged meetings for the Games & Puzzles Marketing Group & for the

Interactive Games Group

. Created Expense Reports for Executives reimbursement /yearly property

passes for all Executives

. Created Requisitions for purchase orders; all inter-office invoices set

up for payment

Insurance Coordinator / Insurance Department (6/2006 - 11/2006)

. Processed Claims - Product, Marine and Automobiles

. Facilitated Insurance Contracts, Agreements and Renewals, Amendments

. Processed Workers' Compensation Monthly & Quarterly Reports; Monthly

and Quarterly Reports

. Assisted the Director of Risk Management and Manager of Risk Management

. Facilitated the Insurance Policies and Acord Certificates; Processed

the monthly invoices for payment

Stephanie D. Nicosia-Artiles

Greystone Realty, El Segundo, CA

4/2006 - 5/2006

Assistant to Realtors / Receptionist

. Created sales flyers

. Booked open houses and sales appointments

. Answering phones and filing

Dr. Savodnick, Torrance, CA 1/2006

- 4/ 2006

Marketing

. Implemented the marketing procedure / suggested we create a policy and

procedure manual.

. Increased appointments to 40 a week from the prior amount of 4 per

week.

. Increased the calls from 25-40 per day to 80-130 per day.

Pelican Products, Torrance, CA

8/2005 - 8/2005

Credit Accounts & Accounts Receivables Clerk

. Establishing New Credit accounts.

. Updating and increasing lines of credit for existing accounts.

. Posting and applying receivables to open invoices.

Pac Global Insurance, El Segundo, CA

8/1995 - 7/2005

Claims Manager / Executive Assistant to President & Vice President

. Handled the company's high premium accounts of Freight Forwarding

firms. This included customer service to the Management of the Freight

Forwarding firms. Processing their client's claims. Shippers

Interest, Cargo Legal Liability, Errors and Omissions, General Average,

Household Goods and General Cargo.

. Handled 150-200 claims per month, dealing with claimants on a daily

basis to resolve claim issues.

. Dealt with Attorneys, Better Business Bureau, Underwriters and

Surveyors on claim related issues.

. Created the forms and letters used on a daily basis, issued to the

claimants and the Freight Forwarders.

. Helped to create the companies first Internal and External Policy &

Procedure Manual. This was viewed internally by the staff and sent out

to all the Freight Forwarding accounts.

. Helped to create new terms and conditions on the insurance declarations

sold to the clients.

. Helped to create the companies new computer system for all departments.

. Responsible for claims ratios and loss reports on a monthly basis.

. Responsible for inter office equipments, orders and outside services.

. Distributed upper managements outbox, copy, file, fax & scan. Scheduled

meetings. Track incoming and outgoing phone calls.

. Assist all departments as necessary in due diligence process.

. Assist in preparation and execution of bonds, insurance policies, and

budget forecasting and bonus incentives. Policy & Procedure manuals

and Sales manuals.

. Scheduling luncheons and other office functions. Taking care of gifts

for birthdays, illness, deaths, new births, Christmas, etc.

. Conducted interviews. Organize and conduct meetings.

Transcript Newspaper, Golden, CO 1993 -

1994

Telemarketer / Sales Representative

. Sales Representative. Obtaining new ads from local businesses

. Classified ads and selling of the ad spaces / Line and display ads

. Cross-trained on front desk duties, including secretarial position.

Knowledge of or familiar with:

. AMS 360 / Microsoft Excel / Microsoft Word / PowerPoint / QuickBooks /

Eudora, Outlook Express (e-mail)

. 10 Key by touch / WPM +65 / Dictaphone

. Multi-tasking. Detail oriented with excellent organization,

communications and written & interpersonal skills

. Able to work independently in a fast-paced environment

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