DAVE JILKA

*** * ****** **

Phoenix, Az *****

Telephone: 602-***-**** abqw2u@r.postjobfree.com Cellular: 602-***-****

SUMMARY

Information Technology Professional proven experience including roles as a project manager, lead

technician, and programmer analyst. Involved in all phases of development life cycle from

analysis through implementation. Successfully managed numerous projects coordinating efforts of

multiple teams to resolve customer account issues.

PROFESSIONAL EXPERIENCE

AMERICAN EXPRESS, Phoenix, Az July 2005 – December 2011

A global services company providing credit card and banking services for businesses

and individuals.

Project Manager September 2007 – December 2011

Led projects to investigate and resolve financial issues with cardmember accounts. Worked

closely with technology, marketing, and risk management departments as well as legal and

compliance officers to ensure accurate solutions that met banking requirements and regulations.

Led projects in investigating, drafting resolutions, ensuring accuracy and

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implementing solutions for over 100 projects to resolve billing, charge, and fee

issues with cardmember accounts.

Responsible for drafting and mailing communication to affected cardmembers

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highlighting the issue and updates made to accounts ensuring legal and compliance

guidelines were met.

Created documentation for each phase of project to meet FDIC audit requirements

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Lead Technician July 2005 – September 2007

Served as technical lead for technology team providing assistance with design and

implementation of proposed solutions for rewards system. Ensured standards were met and

company guidelines for point of arrival were followed.

Led team of 6 to 10 consultants to provide most efficient and company friendly

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solutions to bank related issues (i.e fees, APR, bonuses etc.)

Responsible for reviewing development, test and implementation plans to ensure

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accurate results and standards followed.

Ensured documentation for all steps of project life cycle were complete and accurate

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CIBER, INC. Denver, CO. October 1989 – July 2005

A global information technologies consulting and outsourcing company for both

commercial and government clients.

Programmer Analyst October 1989 – July 2005

(assigned to American Express)

Provided consulting services to businesses in a programmer and analyst capacity for

mostly financial applications. Ensured company standards and requirements were met

for each project. Worked under supervision of project manager providing whatever

services were required.

• Maintained and developed applications related to rewards system. Both online and

batch.

Individually responsible for financial reporting and point accumulation modules of

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rewards system

Professional/Technical Skills

MVS/JCL, COBOL2, TSO/ISPF, IMS, DB2, Syncsort and more.

EDUCATION

Course work towards BS, McPherson College, McPherson, Ks. 1974-76

Honor Graduate from Electronic Programming Institute, Topeka, Ks. 1977

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