Supply Chain Customer Service

LONG JIANG *** Orange Blossom, Irvine, CA *****

814-***-**** ***********@*****.***

OBJECTIVE

Looking for a Full-time position in Supply Chain, Operations M anagement, Business/Data Analysis, and Industrial &

Manufacturing Engineering

EDUCATION

Master’s degree, Industrial Engineering May 2013

The Pennsylvania State University, University Park, PA GPA: 3.4/4.0

Bachelor ’s degree, Transportation and Logistics Engineering June 2011

Southeast University (SEU), Nanjing, China GPA: 3.8/4.0

EXPERIENCES

Supply Chain Analyst – Intern (Full-time)

06/2012-08/2012

Rackspace US, Inc., San Antonio, TX

Analyzed supplier payable spend in Excel with Formula-Writing, Vlookup, PIVOT Table, What-If Analysis, etc.

Forecasted demand through statistical analysis & Analyzed planning versus actual performance to improve accuracy

Created dynamic reporting and Automated workflow process by creating VBA Macros and Presentation Templates

Processed contract requests and updates in NOVATUS and transactions in ORACLE

Research Assistant (Part-time)

01/2010-06/2011

Southeast University, Nanjing, China

Studied the Revenue-sharing Contract and Biomass supply chain (BSC) with asymmetric information

Proposed an optimization mathematical model for BSC and published an article based on research achievements

Calculated carbon footprint and Came up with a plan for transportation enterprises to develop low-carbon logistics

PROJECTS

Supply/Transportation Network Design with EOQ model and Linear Programming 08/2011-12/2011

Proposed seven network options and Collected data for evaluating options

Evaluated options with the total cost and customer service level and Determined the best by trading off cost and service

Supplier Selection with Multi-Criteria Optimization Modeling 01/2012-05/2012

Collected and Scaled data, and Identified criteria and sub-criteria for each selection problem

Determined weights and Ranked suppliers with Rating method, etc. and Compared results with rank deviations

Business Consulting -- Business Process Improvement for West Food District 08/2012-12/2012

Understood and analyzed company’s business models, organization structure and IT infrastructure

Mapped Processes and Recommended improved designs after analyzing non-trivial business processes

SAP Implementation and BOM Transformation for Manufacturing Piano Stool 09/2012-12/2012

Gathered Engineering-BOM for Piano Stool and Transformed it to Manufacturing-BOM with the three-stage method

Collected information and Created SAP processes to manufacture Piano Stool

SKILLS

SAP/ERP, Oracle, Excel (Solver, VBA Macros, @Risk, StatTools, etc.), Access, Visio, MATLAB, MINITAB

MRP, Lean Manufacturing, Simulation, DEA, Inventory Management, Procurement

English Mandarin

LEADERSHIP

Vice President, Mental Health Association, SEU 08/2008-06/2009

Came up with a one-year development plan and led the association to win the title of “Five-Star Association”(the best)

Volunteer Teacher, Taipingjie Elementary School, Sichuan, China 07/2008-08/2008

Taught them English and assisted with academic and personal problems

Contact this candidate