Technical Support Engineer

Location:

Posted:

March 24, 2013

Argita Alikaj Phone Number: 732-***-****

Ocean, NJ 07712

QUALIFICATIONS

• Customer focused technical support specialist with hands-on experience

• Excellent technical support, troubleshooting and solution development skills

• Effective time and deadline management abilities, work optimization and client relationship skills

• Skilled on managing backup and disaster recovery planning

• Experienced on Data Network (LAN & WAN & TCP/IP protocols)

• Qualified on IP routing Protocols OSPF and BGP, policy based routing, route-filters

• Familiar with computer desktop applications as well as C/C++, Java programming languages, Windows 2000/2003/SQL Server

• Knowledgeable of VoIP, QOS and IP Multicasting, SIP, VPN and SoftSwitch

EDUCATION

May 2012 - Bachelor Degree, Telecommunication Management Technology, NJIT, Newark, NJ

August 2013- Candidate for Master Degree, IT Administration and Security, NJIT, Newark, NJ

PROFFESIONAL EXPERIENCE

02/2009 - 04/2010, System Network Administrator, Department of Interior, Albania

• Responsible for the day to day activities that arose from the support group and security department

• Assisted in the monitoring of assigned systems to ensure their effective operation

• Generated and handled trouble reports with the equipment supplier

• Performed evaluation and introduction of new systems and services to the network

• Monitored the implementation of system enhancements, software upgrades and reconfigurations.

• Produced processes and tools to improve support effectiveness

• Assisted in the development of assigned systems fault finding techniques

• Provided the TR status and service quality data for the services offered by the equipment suppliers

• Contributed on designing and developing of s/w tools to improve system monitoring

• Installed and maintained virtual servers in a VM-ware environment.

• Ensured network connectivity of all servers, workstations, telephony, fax machines, and other network appliances

• Provided support to the Network Operations Center for monitoring and troubleshooting of networks

• Configured SoftSwitch, DNS files, Cisco Routers, SIP and VoIP phones (Polycom, Cisco IP telephony)

• Handled responsibilities for the operation of all VoIP implemented customers

01/2008 - 02/2009, Technical Support Engineer, Abissnet (ISP provider), Tirana, Albania

• Created RFI/RFP/RFQs for new technologies, evaluated responses, and obtain inputs from cross-functional teams

• Installed configured and performed back-up for Windows Operating Systems and services such as (Active Directory, DNS, WINS, DHCP, etc)

• Performed troubleshooting and failure management activities

• Completed installation, administration and maintenance of applications such as e-mail, Norton Antivirus Server, etc

• Installed, configuration and maintained servers and related equipment

• Performed hardware capacity planning activities

REFERENCES

Available Upon Request