Customer Service Engineering
Resume:
Dawn Marie Neagos
St. Clair, MI 48079
********@*******.***
Qualifications Summary
I have a strong background in the engineering profession. My experience includes designing detailed plans, analyzing
data, and working under time-restraints. I possess exceptional customer service skills, organized, detail oriented, a
quick learner and able to multi-task effectively. Confident and poised in interactions with individuals at all levels;
trustworthy, ethical, and discreet. I am also retired from the United States Air Force and possess an honorable
discharge.
Education
Allied America University, CA
Certificate in Management, currently enrolled June 2013 Completion
Excelsior College, Albany, NY February 2013
B.S., Liberal Arts, focus Engineering (short two classes for mathematics degree)
Community College of the Air Force, Maxwell AFB, AL October 2001
A.A.S., Construction Technology
Macomb Community College, Macomb Twp., MI May 1993
A.A., General Studies (pre-Engineering and Architecture)
Certifications: Concrete level 1 MCPA/MCA, Aggregate, Bituminous QA/QC, Micro-station and Auto Cadd
Employment History
9/2008-Present Volunteer 5 hpw
Responsible for assisting school staff with evaluations to include word recognitions as well as mathematics.
Assisting staff at surrounding schools with future assignments; performing lessons in small groups.
Tutoring Mathematics and Science.
Organizing 12 hour fundraising event that includes acquiring multiple donations to include weekend getaways,
media tablets, gift cards/baskets and food/beverages for event.
Weekly recording and distribution of monetary amounts for educational purposes.
09/2011- Present Substitute Teaching as needed
Follow lesson plans that are developed by the instructor for that day’s assignment.
On list for two private schools in immediate area.
Air Force Reserve, Sheppard Air Force Base, Wichita Falls, TX
08/1998-06/2009 Instructor 40+ hpw/8 weeks year
Responsible for lesson plans for daily instruction.
Responsible for proof reading of student instructional manuals that were to be sent out for print.
Maintained and recorded student data for Department of Defense.
Responsible for documenting and writing letters of achievement, discipline and reprimand.
Counseled students on military standards and regulations, when necessary contacting home units.
State of Michigan (Department of Transportation, MDOT), Sterling Heights, MI
06/2003-09/2006 Engineering Technician 40+ hpw
Performed field inspections, material sampling, and testing of various construction materials.
Recommended acceptance or rejection of various highway materials based on specifications, fabrications or
workmanship requirements.
Assisted in handling contracts with material producers and suppliers or problems related to acceptance or rejection
of materials.
Monitored and advised construction inspectors, local government personnel, consultants and contractors on
several construction requirements.
State of Michigan (Department of Transportation, MDOT), Southfield, MI
02/2000-06/2003 Designer40 hpw
Operated computer aided drafting system, managed construction and engineering drawings, specification files, all
drafting room computers/equipment/supplies.
Work duties included but were not limited to: Ability to interpret pay items, calculate quantities, establish prices
and prepare cost estimates for road and bridge projects.
Ability to share and coordinate project related information and document all pertinent project information with
other engineering departments, consulting firms and utility companies.
Proficient in organizing and prioritizing elements of individual work assignments in order to complete
assignments in a timely, high quality manner.
State of Michigan (Department of Military and Veteran Affairs, DMVA), Harrison Twp., MI
09/1996-02/2000 Civil Engineering Assistant 40+ hpw
Managed advanced CAD work in the development, assembly and maintenance of technical drawings for
buildings, structures, utilities, site plans, and master plans.
Managed new and archival drawing files.
Computed and verified mathematical data, plots for surveying and construction.
Delineated boundaries according to legal descriptions, data means acquisition, restrictions, sales of excess, and
other miscellanies data.
Maintained test reports, work changes, vouchers and daily reports for projects.
United States Air Force (Air Guard), Selfridge Air National Guard Base, Harrison Twp., MI
08/1986-08/1998 Civil Engineering Assistant Hours varied
Directed and performed field and technical investigations and engineering surveys.
Prepared plans, specifications, and programming of documents.
Designed drawings for engineering projects.
Inspected contract; performed field tests on soils, asphalt, and concrete.
Ensured compliance with environmental regulations; Planned and prepared cost estimates, performance work
estimates and specifications for existing and proposed facilities.
Skills
Proficient in Microsoft Office: Word, PowerPoint, Excel. Survey Equipment, Profit-wise; AutoCadd and Microstation
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