Engineer Manager
Resume:
Scott Rachui
MS MCSE MCITP MCT Network+
Allen, TX 75002
Email: *****.******@*****.***
Website: http://blogs.technet.com/b/musings_of_a_technical_tam/
BOOKS/ARTICLES WRITTEN
• “MCSE Exchange Server 5.5 for Dummies”
• Multiple articles for “Exchange and Outlook” and “.NET” magazines
DETAILED WORK EXPERIENCE
August 2012 – Present
Collin College
Adjunct Faculty – Computer Networking
Responsibilities:
1. Teaching a variety of technical courses to Collin College students entering the IT field
2. Mentoring students as they develop their own career goals and plans
3. Developing curriculum to enhance class presentations
4. Building and supporting virtual server infrastructures (both VMWare and Hyper-V) to allow for student
“hands on” experience
Technologies Leveraged:
1. Windows Server 2008 R2
2. Active Directory
3. Window 7
4. PowerShell/C#
5. Networking/TCPIP
June 2006 – Present
Microsoft
Technical Account Manager/Premier Support Professional
Responsibilities:
1. Oversee and advise customers on their design/deployment/management of Windows-based IT infrastructures
2. Ensure customer architecture is optimally designed and properly maintained
3. Document critical processes, identify areas of risk, and work with customers to develop/test plans to
remediate these identified areas
4. Assist customers to implement MOF/ITIL processes as appropriate in their environment in order to optimize
the planning, deployment and ongoing operation of critical IT infrastructures
5. Advise customers on Microsoft best practices related to their Windows-based infrastructures
6. Provide ongoing troubleshooting/support of technical issues as they arise within customer environments,
including providing direct support and management of ongoing support relationships
7. Facilitate and/or deliver technical training to customer groups as needed
Technologies Leveraged
1. Active Directory
2. Windows 2000/2003/2008/2012
3. Exchange 2003/2007/2010
4. Networking/TCPIP
5. Security
6. Scripting with VBScript/PowerShell
April 2001 – June 2006
Bank of America
Active Directory Architect/Support Team Manager
Responsibilities:
1. Architect/Engineer for global Active Directory infrastructure design/implementation/support
a. 11 Production forests
b. 500,000 approximate users distributed globally
2. Team Manager for Active Directory Implementation and Support Team
3. Senior level support/troubleshooting for Active Directory team
4. Regular Documentation/Presentations to senior management
5. Senior Participant in project to embrace Microsoft Operational Framework within the Active Directory team
(MOF/ITIL)
Technologies Leveraged:
1. Active Directory
2. Windows 2000/2003
3. Microsoft Operations Manager 2000/2005
4. DNS
5. Scripting with VBScript
June 2000 – April 2001
Alliance Data Systems
Senior Systems Architect
Responsibilities:
1. Senior Messaging Architect/Engineer for company-wide Exchange infrastructure
2. Senior Systems Architect/Engineer for all corporate Windows NT/2000 infrastructures
3. Design of Multiple Architectures including:
a. SAN Backup/Recovery solution for Microsoft Exchange Server
b. Corporate Anti-virus architecture design/deployment
4. Windows Name Resolution Infrastructure design/engineering/troubleshooting
a. WINS
b. DNS
c. DHCP
5. Microsoft Exchange Server 5.5 Support/Troubleshooting
Technologies Leveraged:
1. Microsoft Exchange Server 5.5
2. Windows NT/2000
3. Active Directory
4. Microsoft SQL Server
5. Arcserve Backup/Recovery solution
6. Norton Anti-Virus
April 1999 – June 2000
Self-Employed
Consultant
Responsibilities:
1. One year consulting engagement with Texas Instruments to complete their rollout of Microsoft Exchange
Server 5.5
2. Two month project to consolidate multiple Microsoft Exchange Server 5.5 organizations into corporate
Exchange Server infrastructure
3. Developing/Delivering custom Exchange 5.5 and Active Directory training for Hewlett Packard
4. Delivering Microsoft Official Curriculum to various community colleges and local companies
5. Authored multiple technical articles for “Outlook and Exchange” and “.NET” magazines
Technologies Leveraged:
1. Microsoft Exchange Server 5.5
2. Windows NT/2000
3. Active Directory
December 1998 – April 1999
IDG Books
Author
Responsibilities:
1. Authored the book “MCSE Exchange Server 5.5 for Dummies”
Technologies Leveraged:
1. Microsoft Exchange Server 5.5
2. Windows NT
August 1998 – April 1999
Ericsson Telecommunication
Exchange/NT Systems Engineer
Responsibilities:
1. Conducted rollout of Microsoft Exchange Server 5.5 for North and South America
2. Microsoft Exchange Server 5.5 Product Owner
3. Building/Racking/Supporting Compaq and HP Hardware in support of Exchange Server 5.5 environment
Technologies Leveraged:
1. Microsoft Exchange Server 5.5
2. Windows NT
3. HP/Compaq Hardware
June 1997 – August 1998
Software Spectrum
Microsoft NT/Exchange/SMS Lead Engineer
Responsibilities:
1. Worked as a contractor for Microsoft’s Exchange Server support team
2. Provided senior level support/troubleshooting for client issues, including all aspects of Microsoft Exchange
Server 5.5 troubleshooting
3. Worked as a Technical Lead engineer overseeing multiple Exchange support engineers
4. Received training and certification as a Microsoft Certified Trainer
Technologies Leveraged:
1. Microsoft Exchange Server 4.0/5.0/5.5
2. Windows NT
August 1986 – June 1997
Counselor / Psychologist / Social Worker
Responsibilities:
1. Worked as a counselor serving families, groups, and adolescents in a variety of treatment settings including
multiple school systems and outpatient testing/treatment facilities
2. Worked in State Hospital system managing a multi-disciplinary treatment team serving an inpatient mentally
ill client population, including family intervention and counseling
3. Worked for Texas Mental Health Mental Retardation as a psychologist serving mentally retarded adults and
their families.
4. Worked in multiple hospitals and juvenile facilities serving a wide variety of clients
5. Conducted standardized testing for a variety of school systems, including diagnostic write-ups of test results
EDUCATION
Abilene Christian University
BS in Clinical Psychology
3.2 GPA
University of Texas at Tyler
MS in Clinical Psychology
3.7 GPA
LICENSES/CERTIFICATIONS HELD
Microsoft Certified Information Technology Professional (MCITP)
Microsoft Certified Systems Engineer (MCSE)
Microsoft Certified Technology Specialist (MCTS)
Microsoft Certified Professional (MCP)
Microsoft Certified Trainer (MCT)
Network+
REFERENCES
John Braswell
Senior Technical Account Manager – Microsoft
********@*********.***
Troy Kilberg, MCSE
Team Lead – Bank of America
****.*******@*************.***
Juan Olivencia, MCSE MCITP
Senior Escalation Engineer - Microsoft
******@*********.***
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