Engineer System Administrator

Umesh Chandra Patel

E-mail: *****.*****.***@*****.***

Contact No: 720-***-****, 943-***-****

Objective:

An enthusiastic Hardware & Networking professional looking forward

to utilize the analytical problem solving and innovative IT skills and

willing to work challenging areas with winning attitude.

Work Experience:

Professional Experience 1.10 years with experience in windows

administration.

- Working as a System Administrator at New Era India Pvt. Ltd. Since

7th August 2012 to till date.

- Working as a System Engineer at Futuresoft Solutions Pvt. Ltd. (

Client: TechMahindra Ltd. ) from 12th December 2011 to 6th August

2012.

- Worked as a Desktop Support Engineer at Jetking Infotrain Ltd. from

2nd June 2011 to 12th December 2011.

Project Details:

Project #1

System Administrator at Neweraindia Pvt.Ltd.

Client: Neweraindia Pvt.Ltd.

Role : System Administrator.

Responsibilities:

- Maintaining Backup of all the users of Neweraindia Pvt.Ltd.

- Troubleshooting network related problems.

- Installation & Configuring Wireless Data Card.

- Plan, install, configure, test and maintain OS software.

- Install, update and maintain virus control tools and

definition files.

- Create, define and manage print services

- Troubleshooting Switch, Router, MPLS, DSL Modem.

- Troubleshooting all kinds of windows and customize

applications.

- Configuring Outlook Express and MS Outlook 2003, 2007 entire

troubleshooting.

- Troubleshooting Printer related issue.

- Installing new computer systems and connecting them in to LAN.

- Maintaining Office Administration.

- Configuring and installing server and desktop software

includes OS and packaged applications.

- Trouble shooting software and hardware issues.

- Vendor interaction for procuring and resolution of issues.

- Administration of Windows Domain controller

- Creating users, grant permissions, applying new patches

- Managing Active directory, DNS and DHCP Servers

Project #2

Technical Infrastructure Management Group (TIM)

Client: TechMahindra Ltd.

Role : System Engineer

Responsibilities:

- Maintaining Server Backup.

- Configuring Systems to Network and adding them into Domain.

- Configuring MS Outlook 2003 and 2007 and entire

troubleshooting.

- Resolving issues in scope of Networking's, e-mails, software

and LAN related.

- Handling users calls through R-admin, netmetting and Remote

assistance.

- User Right implementation, Password policies (User Rights

updates).

- Maintain and Updates for security patches for entire network.

- Troubleshooting all kinds of windows and customize

applications.

- Configuring Printer, Scanner and IP Phones and Other devices.

- Installing OS through WDS and installing necessary

applications through network.

- Giving support to Desktop, Laptop and Networking Devices.

- Maintaining Audit of Tech Mahindra's Clients.

- Installing Safe boot on window XP and Configuring Bit locker

Encryption on Windows 7 to provide security on user laptop.

- Raising call on laptop and solving the issues by taking

support from Customer Care.

- Creating and managing User and Computer accounts on Active

Directory User rights & security level management in ADS.

- Creation and modification of users / groups.

- Antivirus Solutions & Support.

- Supporting antivirus clients in the systems across the

organization.

- Troubleshooting Desktop and Server related calls for Windows

XP/2000Prof/2000 Server/2003 Server hardware and software

problems.

- Interacting with on-site employees and clients support team

when the problem is out of the scope of our domain/Management

- User access troubleshooting.

- Customer interaction through phone and E-mail.

- Installing new computer systems and connecting them in to LAN.

- Troubleshooting Print related problems.

Description: Service Calls delegated to the Helpdesk via BMC Remedy

tool and HP open viewer by the working users.

Project #3

Jetking Infotrain Ltd.

Role: Desktop Support Engineer

Responsibilities:

- Installing Windows XP, Windows 7 and Server 2008 Enterprise

edition.

- System Hardware Maintenance (Assembling, Repairing Monitors),

& OS Installation.

- Installing VMware Applications on each system and configuring

guest Operating Systems.

- Configuring & Maintain Desktop & Laptop related Issues.

- Configuring and Maintenance Printer, Scanner and Projectors

related Issues.

- Antivirus Updates & Installing the system patches.

- Troubleshooting Network conductivity.

Technical Qualification:

- Completed Jetking Certified Hardware and Networking Engineer

(JCHNE) Diploma course at Jetking, Ameerpet, Hyderabad.

- Microsoft Certified Technology Specialist (MCTS 70-640), MC

ID: 9788824.

Academic Qualification:

- Graduate in Bachelor of Computer Application (BCA).

- Higher secondary (+2) from C.H.S.E Board.

Personal Details:

Name : Umesh Chandra Patel

Date of Birth : 12-01-1988

Father's Name : Lingaraj Patel

Languages : English, Hindi, and Oriya

Present Address : Plot No. 395, Ayyappa Society

Madhapur, Hyderabad-500081

Place: Hyderabad (Umesh Chandra

Patel)

Date:

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