Customer Manager
Resume:
Sahed Khondaker
Maryland Heights, MO 63043
Phone: 314-***-****
Email: ********@***.***
OBJECTIVE
U.S. Citizen with excellent written and communication skills seeking
Electronics and Communications Engineering Technology and IT position where
I can utilize my skills and experience. Four years of hands on academic in
the areas of Electronic Devices, Digital Electronics, Digital
Communications and PC Technology. Proficient in problem solving,
troubleshooting, interpreting electrical schematics, and the use of analog
and digital test equipment
TECHNICAL SKILLS SUMMARY:
Electronics: AC/DC Circuits, Voltage Dividers, Active and
Passive Filter Circuits, Amplifiers, Power
Supplies, Transmitters/Receivers, Digital Logic
Circuits, Microprocessors and Programmable Logic
Controllers.
Networking: TCP/IP Network Protocols, Ethernet, Token Ring,
and Full Mesh topologies, DCHP, Routers, Switches
and other network equipment.
PC Technology: Motherboards, Chipsets, Processors, System
memory, Sound Cards, Power Supplies And
Peripherals.
SOFTWARE and TOOLS: MS Visual Studio 6.0, MS Visual Studio.NET, MS
Project, MS Office XP (Word, Excel, Access,
PowerPoint), Outlook
MISCELLANEOUS: Networks and Data Communications, Network
Programming, Advanced Network Engineering,
High-Speed Networking, Computer and Network
Security
PROFESSIONAL EXPERIENCE:
ATM Solution - Saint Louis, Missouri
09/27/2011 to Present
Customer Support and ATM Technician
Maintain ATM machine by monitoring status continuously and resolve any
technical difficulties.
Provide reports to the management and give expert feedback as necessary.
Assists customer by answering questions over the phone and provide any help
as required.
Prodigi Embroidery - Wentzville, Missouri
02/01/2011 to 05/16/2011
Machinery Technician
Configured embroidery machines based on customer specification.
Maintain embroidery machines to support customers and provide any repair
work as necessary.
Provided customer support by answering phone calls, accurately determined
customer needs and provided support based on customer requirements.
Managed other employees and mentor others by teaching the system.
McDonald's - Manchester, Missouri
08/01/2000 to 02/01/2011
Manager
Manage more than 45 employees during business hours and provided training
to new employees.
Maintain all equipment and repaired as necessary to run the business all
the time.
Maintain food supply and equipment inventory for the restaurant.
Provided customer support by maintaining cash register, monitored food
quality and served food to customers as desired.
Provided weekly reports for each employee to upper management.
Notified business status to upper management for clarity.
Resolved conflicts between employees hire new employee and provided
training.
EDUCATION:
07/2011 to 03/13 B.S.
ITT Technical Institute - Earth City, Missouri
Electronic and Communications Engineering Technology
Cumulative GPA: 3.8/4.0
Electronic and Communications Engineering Graduation Date: March, 2013
ITT Technical Institute Earth City, MO
12/08- 03/13
Associate of Applied Science in Graduation Date: December 2010
12/2008 to 12/2010 Associate Degree
ITT Technical Institute - Earth City, Missouri
Computer and Electronic Engineering Technology
Cumulative GPA: 3.9/4.0
ACCOMPLISHMENTS:
National Technical Honor Society 2010
Highest Academic Honors
REFERENCES: Available upon request
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