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Customer Manager

Location:
St. Louis, MO, 63108
Posted:
March 22, 2013

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Resume:

Sahed Khondaker

**** ******** ***

Maryland Heights, MO 63043

Phone: 314-***-****

Email: abqva1@r.postjobfree.com

OBJECTIVE

U.S. Citizen with excellent written and communication skills seeking

Electronics and Communications Engineering Technology and IT position where

I can utilize my skills and experience. Four years of hands on academic in

the areas of Electronic Devices, Digital Electronics, Digital

Communications and PC Technology. Proficient in problem solving,

troubleshooting, interpreting electrical schematics, and the use of analog

and digital test equipment

TECHNICAL SKILLS SUMMARY:

Electronics: AC/DC Circuits, Voltage Dividers, Active and

Passive Filter Circuits, Amplifiers, Power

Supplies, Transmitters/Receivers, Digital Logic

Circuits, Microprocessors and Programmable Logic

Controllers.

Networking: TCP/IP Network Protocols, Ethernet, Token Ring,

and Full Mesh topologies, DCHP, Routers, Switches

and other network equipment.

PC Technology: Motherboards, Chipsets, Processors, System

memory, Sound Cards, Power Supplies And

Peripherals.

SOFTWARE and TOOLS: MS Visual Studio 6.0, MS Visual Studio.NET, MS

Project, MS Office XP (Word, Excel, Access,

PowerPoint), Outlook

MISCELLANEOUS: Networks and Data Communications, Network

Programming, Advanced Network Engineering,

High-Speed Networking, Computer and Network

Security

PROFESSIONAL EXPERIENCE:

ATM Solution - Saint Louis, Missouri

09/27/2011 to Present

Customer Support and ATM Technician

Maintain ATM machine by monitoring status continuously and resolve any

technical difficulties.

Provide reports to the management and give expert feedback as necessary.

Assists customer by answering questions over the phone and provide any help

as required.

Prodigi Embroidery - Wentzville, Missouri

02/01/2011 to 05/16/2011

Machinery Technician

Configured embroidery machines based on customer specification.

Maintain embroidery machines to support customers and provide any repair

work as necessary.

Provided customer support by answering phone calls, accurately determined

customer needs and provided support based on customer requirements.

Managed other employees and mentor others by teaching the system.

McDonald's - Manchester, Missouri

08/01/2000 to 02/01/2011

Manager

Manage more than 45 employees during business hours and provided training

to new employees.

Maintain all equipment and repaired as necessary to run the business all

the time.

Maintain food supply and equipment inventory for the restaurant.

Provided customer support by maintaining cash register, monitored food

quality and served food to customers as desired.

Provided weekly reports for each employee to upper management.

Notified business status to upper management for clarity.

Resolved conflicts between employees hire new employee and provided

training.

EDUCATION:

07/2011 to 03/13 B.S.

ITT Technical Institute - Earth City, Missouri

Electronic and Communications Engineering Technology

Cumulative GPA: 3.8/4.0

Electronic and Communications Engineering Graduation Date: March, 2013

ITT Technical Institute Earth City, MO

12/08- 03/13

Associate of Applied Science in Graduation Date: December 2010

12/2008 to 12/2010 Associate Degree

ITT Technical Institute - Earth City, Missouri

Computer and Electronic Engineering Technology

Cumulative GPA: 3.9/4.0

ACCOMPLISHMENTS:

National Technical Honor Society 2010

Highest Academic Honors

REFERENCES: Available upon request



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