Quality Control Manager

Neil Blaine Fulbright

406-***-**** ~ ********@*****.***

**** ********* ***** ~ Dallas, Texas 75214

Summary of Qualifications

. Highly adept at ensuring executive user technology expectations are

exceeded.

. Recognized for trustworthiness and discretion in dealing with

confidential information.

. Dedicated to quality control and timely resolution of user challenges in

demanding environments.

. Proven ability to quickly learn new systems and translate complex

features into practical use.

. Strong team player with success in accomplishing projects through

collaborative efforts.

Professional Experience

Senior Analyst - Desktop Support

2008 - 2011

Dallas Independent School District - Dallas, Texas

. Earned responsibility for all senior executive and board member desktop

support.

. Efficiently coordinated resolution of technology issues across user and

IT departments.

. Directed major migration project to Dell hardware for all district

administrators.

. Selected to support board members with personal technology needs

throughout their term.

. Implemented and assured successful operation of board meeting software

and hardware, including video streaming and paperless board document

creation and dissemination.

Programmer Analyst - Desktop Support

2002 - 2008

Dallas Independent School District - Dallas, Texas

. Participated in a district-wide computer replacement project with

responsibiity for fully implementing new HP hardware.

. Successfully integrated a range of Lexmark printers throughout an

assigned user group.

. Asked to provide Palm and Blackberry smart phone support for all

administrative sites.

. Consistently demonstrated an understanding of client needs by assuring

job performance was not jeopardized by inaccessible data or technology.

Programmer Analyst - Project Design and Management 1994 -

2002

Dallas Independent School District - Dallas, Texas

. Developed experience troubleshooting software and hardware problems

across technologies.

. Learned to effectively communicate solutions to users with different

technical competency levels.

. Earned responsibility for supporting an entire quadrant of users, with an

increasing focus on the primary DISD administration office.

Data Manager 1989 -

1994

Dallas Independent School District - Dallas, Texas

. Gained skill at analyzing data at all educational levels as part of a

grant for student retention.

. Aided parents and the community in understanding computer basics through

volunteer instruction of an introduction to computers course.

. Successfully responded to urgent data compilation requests for director

reports.

Academic Experience

Southern Methodist University - Dallas, Texas

1989

Master of Arts: Experimental Psychology

Southern Methodist University - Dallas, Texas

1984

Bachelors of Arts: Major - Biology and Major - Psychology

Other Professional Activities

. Comp TIA A+ certification

. Mac OS - certification

. Windows XP/Vista/7.0, Wireless technology, networks, and security -

training completion

. American Association of School Administrators - member

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