Technician Manager

ROBERT D. GUBALA

*** **** ******* *** 858-***-****

El Cajon, CA 92020 *******@*****.***

TECHNOLOGY SPECIALIST

20+ years of increasingly technical and progressively responsible positions in the electronic and

computer networking. In-depth knowledge of computer, electronic, optical and mechanical systems.

Highly intuitive and proactive problem solving abilities.

PROVEN ABILITIES AND RESULTS

Computer Technology

• Enterprise Resource Planning, including projects to standardize infrastructure and desktop

hardware

• Deployed enterprise class firewall and intrusion detection data security systems

• Hands on desktop and network troubleshooting and configuration

• Installed switched Ethernet network for 3500+ customers

• Managed Local Area Network and critical systems monitoring

• Installed and maintained corporate email system for 2800+ users

• Migrated servers supporting 3,000+ desktop customers to MS Windows Servers

• Deployed remote servers across point-to-point, VPN/Cloud connections, and dial backups using

CISCO routers.

Project and People Management

• Built LAN and desktop support services teams from the ground up

• Hired and groomed top technical people for management and technical positions

• Successfully re-organized group as customer base grew by deploying technicians to customer sites

• Improved customer reported satisfaction to 99.2% in 3 years. (86% to 99.2%

• Managed budget to tighter restrictions for 5 years while simultaneously improving overall satisfaction with services

Developed inventory controls saving department $130K first year

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Opened 11 new sites with staffing and complete remote resource infrastructure

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Created online problem ticketing and allocations system for increased service efficiency

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Electronics System Technology

• Performed component level problem resolution on hundreds of complex Circuit Board Assembly’s

• Built laser optics test lab to identify and repair Laser Optical Systems delivery problems

• Performed subassembly integration, troubleshooting and repair of robotic microfilm sorting and

collating system

• Traveled to NASA, Johnson Space Center, and secret nuclear weapons research lab in LA to repair

critical instrumentation

• Supported product Engineering, liaison between factory team and engineering

Problem Solving Analysis

• Possess ability to mentally model complex systems

• Creative solutions to technical problems

• Authored problem-solving manuals for complex systems

ROBERT D. GUBALA Page Two

PROFESSIONAL EXPERIENCE

Practically Wireless Networks – Owner 2003- 2012

• Computer and network design installation and repair for small and medium size businesses with

over 130 customers

SCIENCE APPLICATIONS INTERNATIONAL, La Jolla CA 1989 – 2003

Manager, Site Support Services 1996 – 2003

• Managed all site support technicians in San Diego and Mclean, VA areas with as many as 60

employees. Over $3.5M peak budget and 8,000 corporate customers.

Supervisor of LAN Services 1994 – 1996

• Managed up to 12 LAN Administrators in San Diego and Mc Lean, VA with customers totaling

7,500. Directed day-to-day LAN Management and monitoring.

PC Technician 1991 – 1994

• Performed desktop computer system deployment and repair. Installed dozens of Novell Netware

2.15, 3.12 and 4.0 servers. Deployed Quickmail Email system to corporate users. Migrated servers

to Windows NT.

Assistant Production Manager, Artificial Neural Systems 1989 – 1991

• Produced Delta II floating point processor assembly. Purchased components, kitted complete

systems and contracted with CCA manufacturers to produce finished CCA assemblies.

DATAGRAPHIX INC., El Cajon, CA 1982 – 1989

Service Technician Help Specialist

• Supported field service personnel in remote diagnostic and repair of advanced microfilm recorders.

National tiger team member.

Field Service Technician-National tiger team lead

• Regional service technician on ARIS II laser optical and Autocom II Microfilm recorder systems

EDUCATION

Current CCNA as of 11-2011

Certified Wireless Network Administrator-Planet 3

Certified Wireless Security Professional-Planet 3

Certified Netware Engineer CNE 3.1X Vortex Data Systems

Apple Certified Computer Technician

Coleman College Certificate in Computer Technology

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