Customer Service Sales
Resume:
Laurie A Schwarzbach
Cypress, Texas 77433
C #713-***-****
********@*****.***
INTERNATIONAL/DOMESTICS COMPLIANCE SUPPLY CHAIN MANUFACTURING
CUSTOMER SERVICE SALES PURCHASING EXPEDITING
INVENTORY MANAGEMENT MRP IMPORT/EXPORT WAREHOUSING
PETROCHEMICALS/CHEMICALS RAIL CONTAINERS DISTRIBUTION VESSELS TRUCKING PACKAGING FTL/LTL
FCL/LCL AIR/OCEAN BARGES PACKAGING
ISO CONTAINERS BULK DRUMS HOPPERS
PROFESSIONAL EXPERIENCE
Sercel, INC. – Houston, TX May 2012 to Present
Customer Service Repair Coordinator - Responsible for processing repair orders and accurately and timely while coordinating activities with other internal departments to meet the customer needs. In charge of all Sentinel and auxiliary cables to be scrapped. Work directly with the Chief Observers on various vessels for troubleshooting and updates. Expedite trucks upon arrival with sections delivering reels of various types of cables. Maintain computer updates and spreadsheets.
Bourque Logistics - Houston, TX March 2010 to May 2012
Expeditor - Expediting chemicals via railcars. Shipping cars to various shops for repair and maintenance. Updated test dates. Purchase parts for railcars as needed for repairs.
SPX Flow Control - Houston, TX April 2007 to July 2009
Import/Export Compliance - Creating a company Export Manual and an Import Manual. Monthly Lunch & Learns on government and company compliance.
International Customer Service/Logistics - Create purchase orders to Import materials from Italy, Germany and Brazil. Work closely with the steamship lines and trucking companies. Taking orders for various customers in the states and overseas. Receiving material into warehouses and maintaining materials. Handling Import,Export, Inventory Management and Submittals. Creating work orders to generate picking tickets to build DeZurik valves.
TFL CANADA USA - The Woodlands, TX August 2006 to April 2007
Logistics Supervisor - Worked directly with the Distributors. Ordered material from Italy, Germany, China and Mexico to replenish chemicals needed for Domestic customers. Expedited customs clearance for all imports. Worked in providing the correct HTSUS numbers for chemical classifications, on Compliance, ECCN and INCOTERMS. Coordinated deliveries via truck and rail cars.
TOTAL PETROCHEMICALS USA - Houston, TX June 2002 to August 2006
Customer Service Representative - Coordinate Ocean, Air, Rail, Truck, Bulk shipments of polymers and chemicals Materials Management and Inventory Management for domestic and international distribution centers and
plants. Manage packaging schedule with 3rd party warehouses and manufacturing plants. Negotiated ocean, air, packaging and bulk trucking rates. Analyze and control distribution costs and ensure material flow while using SAP Team leader for all import/export documentation, Inco terms, Letter of Credit shipments, NAFTA Certificates and Certificate of Analysis. Daily interface with steamship lines, manufacturing plants, warehouses, carriers, freight forwarders and US Customs to ensure timely deliveries and compliance. Provide technical assistance to existing and potential customers. Coordinate forecasting and pricing with regional and international sales management.
UNION CARBIDE - A Subsidiary of the Dow Chemical Group - Houston, TX June 1999 to June 2002
Distribution Controller - Coordinate movement of Ocean, Air, Rail, Tanker Vessels, Truck, Bulk, ISO container shipments of polymers and chemicals (hazardous and non-hazardous). Materials Management and Inventory Management for domestic and international distribution centers and plants. Manage inventory reconciliation, packaging and inventory replenishment for 7 production facilities. Interface with multiple plants, steamship lines, carriers and customer service to ensure on time product flow while using SAP. Coordinate forecasting and pricing with regional and international sales.
Received Stock Award recognition for the ability to process large volume and variety of orders, as well as the readiness to offer assistance to other team members
EDUCATION
HOUSTON COMMUNITY COLLEGE ~ 2 YEARS COURSES IN INTERNATIONAL TRANSPORTATION
SKILLS
JDE SAP RAILTRAC LOTUS NOTES EXCEL MICROSOFT OUTLOOK
Certificates
HAZARDOUS MATERIAL CERTIFIED - 06/2012
IMPORT COMPLIANCE CERTIFICATE - 06/09
KAIZEN CERTIFICATE - MACHINE #235 - 03/09
EXPORT COMPLIANCE CERTIFICATE - 03/09
Contact this candidate