Customer Service Representative

Sheher Bano Ali

Objective

To seek an employment opportunity with a company where I can analyze, evaluate and provide

recommendations to complex engineering problems. I would like to use my educational skills to help design

engineering products and contribute in the technological innovations.

E ducation

Bachelor of Science in Electrical Engineering Dec. 2012

University of Massachusetts, Lowell, MA

Medical Imaging Processing Sep.2011 - Dec. 2011

• Conducted research on infrared imaging to become familiar with IR uses in medical imaging field.

• Recommend devices for operations of research equipment.

Senior Capstone Design Project Jan. 2012 – Dec. 2012

• Created a sensory relaxation station for mentally disabled people.

• Used audio, video and tactile interfaces for soothing sensations.

Related Courses

Electromechanics, Electromagnetics, Signals and Systems, Microprocessor and Microcontrollers, Antenna

Theory, Linear Feedback System, VLSI Design.

Skills

Software

Hardware

• MATLAB Circuit Design

• C++ Lab Equipments(Oscilloscope, Frequency Generator)

• MS Office Soldering

W ork Experience

Sears Holding Corporation June 2012 - Present

Customer Service Representative

• Ensure that customers receive outstanding service

• Cash handling and processing merchandise returns and exchanges.

• Resolve customer complaints and help customers with requests or problems they might have.

Contact this candidate