Network/Security Administrator

Network administrator

Qualifications Profile

Seasoned, highly organized, and reliable professional offering background

in installing, configuring, and operating LAN, WAN, and wireless access

services securely as well as troubleshooting and configuring small to

medium networks for performance honed through intensive education and

training programs; capable of planning, coordinating, and implementing

network security measures. Exceptionally organized, technically adept, and

disciplined; possess well-develop interpersonal skills and the ability to

motivate and direct others in a supportive and cooperative team

environment.

CredentialS

Cisco Certified Network Associate (CCNA)

North Lake College-Irving, TX

Windows 7 Configuration ( Windows Server 2008 Network Infrastructure (

Intro to PC Operating Systems

CCNA Security ( Fundamentals of Information Security ( Cisco I-Network

Fundamentals ( PC Help Desk Support

Cisco II-Route Protocols ( Cisco III-LAN Switch/Wireless ( Cisco IV-

Accessing the WAN

Functional Skills

Technical Services

< Knowledgeable in maintaining the reliability of site network and network

management environment as well as in ensuring that the performance will

surpass the contracted service levels.

< Proficient in utilizing equipment to support fault detection,

correlation, performance metrics, and reports to support service level

agreements.

< Highly skilled in serving as primary point of contact to support network

issues, such as backbone routing, customer router configuration, and

Internet related services.

< Proficient in delivering revision and updates with the product and

customer information on company website.

Designing and Documentation

< Recognized for establishing best practice design in developing templates

and documentation as well as in streamlining the operating procedures.

< Complimented in delivering exceptional designs and administering

implementations to meet milestones.

Leadership and Support

< Expert in employing leadership and collaborative approach to technicians

regarding implementation and maintenance of networks.

< Adept at coordinating with the IT contractors to support the

installation, implementation and maintenance of company software and

network devices.

< Remarkably expert in executing training for new employees with regard to

data entry, call center, sales, and customer service protocols and

procedures.

Work Chronology

Telvista-Dallas, TX

Technical Support Representative ( March 2013- Present

Prime Therapeutics-Irving, TX

Pharmacy Support ( July 2010- November 2011

Spherion Staffing Services (Medco Health)-Coppell, TX

Customer Service Representative ( October 2009 - December 2009

Novo1-Irving, TX

Sales Representative ( July 2009 - October 2009

Various Contracted Assignments (Express Professional Staffing, Accountemps,

Sierra Search Consultants)

Administrative Assistant/Customer Service Representative ( February 2007-

September 2009

Registered Child Care Home Fort Worth, TX

Administrative Director/Owner ( February 2005-January 2007

Silver Creek Labs-Fort Worth, TX

Administrative Assistant ( January 2003- January 2005

Kenneth Copeland Ministries-Fort Worth, TX

Administrative Assistant ( October 1998- October 1999

Mary Kay Cosmetics Corporate Office-Dallas, TX

Customer Service Representative ( January 1993- November 1995

Professional Affiliation

The Dallas/Fort Worth Cisco Users Group- Richardson, TX

Technical Skills

Cisco IOS

Windows 7 Installation and Configuration ( Microsoft Office Suite 2010

( Windows Server 2008 Installation and Configuration ( PDX Pharmaceutical

Software ( Cisco & Linksys Wireless Installation and Configuration ( Linux

UNIX ( Oracle

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