Dan Goodman

Dan Goodman

**********@*****.*** 469-***-****

PROFESSIONAL EXPERIENCE

Auto One Acceptance, Sep 2012-Present, IT Manager: Ensures the streamlined operation of the IT Department in alignment

with the business objectives of the organization. Plans, coordinates, directs, & designs IT-related activities of the organization.

Provides administrative direction & support for daily operational activities of the IT department.

● Manages IT budget (~$50,000 per annum) through expert analysis & planning to ensure high-availability of IT

resources while maximizing department funds & reducing costs

● Deployed & maintains mobile user network consisting of tablets & smartphones providing remote sales representatives

with constant connection to in-house resources & applications

● Researches, implements, & evaluates new technology, hardware, & software utilizing systems analysis & design

processes to increase productivity, minimize errors, & improve customer satisfaction

Environment & Technology: Server 2008, Ubuntu 12.04, SQL Management Studio 2012, Hyper V Server 2012, Exchange

2010, Active Directory, Windows 7, Terminal Services, Microsoft Dynamics NAV 2009, Timetrex, Spiceworks, IIS 7.0,

Rackspace, Sherweb, Dropbox, iOS 6, Android 4.2, Apple iPad/iPhone, Nagios Core, Synology, Fonality, Cisco

routers/switches/firewalls, Polycom VoIP, TCP/IP, VPN, SAN, DNS, DHCP, SMTP, Wireless, Server Virtualization

Access Nursing Services, Jul 2010-Aug 2012, Senior Technical Analyst: Ensured employees receive timely quality service &

support with a strong customer-focused attitude. Supervised help desk operations & staff by providing 24/7 support to Access

Nursing’s New York, New Jersey, & Maryland locations while providing critical data-center management & administration.

Performed analysis of end-user problems to devise ways of improvements in areas of support, training, & product functionality.

Ensured confidentiality of records is maintained in accordance with state & federal regulations including HIPPA & JCAHO.

● Implemented Help Desk Trouble Ticket management system- significantly improved customer satisfaction & issue

management while collecting vital metrics needed to reduce issue resolution time by 50%

● Ensured delivery of quality technical support & remote support for in-house data-center & branch locations/satellite

offices located throughout the northeast- maintains a network up-time of 99% for critical applications & resources

through proper vulnerability patching, troubleshooting, & monitoring techniques

● Proactively managed Help Desk staff of 3 individuals responsible for providing 24/7 technical support to multiple

locations ensuring all IT-related issues are handled & properly documented in a timely manner

● Developed continuity book & effectively trained new section members- slashed qualification training by 50%

● Collaborated with vendors to improve problem resolution & provide expert technical guidance

● Provided IT Project Management as needed- oversaw projects related to several key company objectives utilizing

proper PMI techniques & ultimately ensuring deliverables are produced on-time & under budget

● Recognized for contributions & commitment to excellence with 2011 Corporate MVP award

Environment & Technology: Server 2003/2008, Exchange 2010, Windows 7, Active Directory, Terminal Services, SQL Server

2005/2008, Microsoft Dynamics SL, IIS 6.0, Cisco routers/switches, Sonicwall firewalls, Avaya, MS Storage Server,

Spiceworks, VoIP, TCP/IP, LAN/WAN, VPN, NAS, Dell, Datto Backup, DNS, DHCP, SMTP

WeeZee World, Sep 2011-Aug 2012, IT Project Manager: Created & maintained information technology project plans

communicating tasks, milestone dates, statuses & resource allocations. Managed project survey, planning, & implementation

throughout all phases of project management. Utilized software life-cycle methodologies & coordinated delivery of

development (beta) & production releases that meet quality assurance standards. Assisted technical team in design &

development tasks & in creating test plans & testing efforts.

Member Tracking Solution

The IT Project Manager for a vital company requirement to research, develop, implement, & maintain a

tracking & reporting solution for WeeZee member activities utilizing Near Field Communication (NFC)

& Linux, Apache, MySQL, & PHP (LAMP) technologies.

Conducted system analysis, defined scope, developed budget/schedule, & ensured deliverables met scope

Implementation resulted in a significant reduction in reporting errors, improved application reliability &

efficiency, & enabled management to set KPIs across all facets of the business

Environment & Technology: Linux Ubuntu Server 11.10, Android OS, Apache, MySQL, PHP, VirtualBox

Google Apps Implementation

Dan Goodman

**********@*****.*** 469-***-****

The IT Project Manager to establish a SaaS domain utilizing the Google Apps for Business platform.

Plan, implement, & manage Google Apps for Business

Create domain, manage users & groups, administer Gmail & Docs structure, provide end-user training, &

evaluate ease of use & user acceptance

Provided a scalable solution with a consistent client environment that provides a better user experience while

decreasing associated support costs

Environment & Technology: Google Apps, Windows 7, MS Office 2010, SaaS, Cloud Computing

UNITED STATES AIR FORCE, Sep 2003-Jul 2010

ENLISTED RECRUITER, JAN 2008 – JUL 2010: Satisfied manpower requirements by accessing qualified civilian

applicants. Established advertising, promotion & public relations programs with local businesses, schools, & colleges.

Prepared applicants for enlistment with required academic testing, medical physical, & documentation. Supervised

enlistees by providing training, mentoring, & qualification reviews for a seamless transition into the United States Air

Force.

WEB SYSTEMS ADMINISTRATOR, MAR 2007 – JAN 2008: Configured hardware & software to ensure reliability & optimal

performance for over 95,000 classified & unclassified Websites & provides Web service support & hosting for 1,000

Web content administrators in 5 Major Commands (MAJCOMs) servicing 325,000 users. Supplied system

administration, maintenance, & vulnerability patching on 38 Web servers valued at $480,000.

Environment & Technology: Windows XP, Server 2003, SQL Server 2005, IIS 6.0

NETWORK SECURITY & COMPLIANCE TECHNICIAN, JUN 2005 – MAR 2007: Drafted INOSC-East Time Compliance

Network Orders (TCNOs) containing specific instructions for all network tasks. Created enterprise-wide update

packages via Systems Management Server (SMS) & tracked compliance for 16 ACC bases & the entire Air Force

Reserve Command, the Air Force Special Operations Command, the Air Force Materiel Command, & the US Air

Forces in Europe.

Environment & Technology: Windows XP, Server 2003, SMS 2003

APPLICATIONS SERVICES TECHNICIAN, SEP 2003 – JUN 2005: Administered & troubleshot base servers & LAN equipment

as a member of the Network Operations Center. Coordinated outages, hardware & software upgrades, data archives, &

life-cycle replacements with headquarters ensuring compliance with all Defense Information Systems Agency (DISA)

directives. Provided 24x7 technical support & managed trouble tickets via help desk ticket management software.

Environment & Technology: Windows XP, Server 2003, Exchange 2003, Remedy ARS 5.1

EDUCATION

MS Information Systems- Pace University, NY

MS Managment- Texas A&M Commerce, May 2013

Adv. Cert. ICT Innovation & Strategy- Pace University, NY BS Computer Information Systems- Saint Leo University, FL

AS HRM- Community College of the Air Force, AL AS IS Technology- Community College of the Air Force, AL

Professional Training

AIRMAN LEADERSHIP SCHOOL (ALS) Microsoft Windows Server Active Directory & Security

Cyber Systems Operations Apprentice Course Basic Military Training (BMT)

Awards

Upsilon Pi Epsilon inductee, 2012 Access Nursing Services Corporate MVP, 2011

US Air Force Senior Recruiter Badge, 2009 Most Valuable Recruiter, 2009

US Air Force Achievement Medal, 2005 & 2007 USAF Recruiting School Distinguished Grad 2007

US Air Force Good Conduct Medal, 2006 US Air Force Outstanding Unit Medal, 2005

US Air Force Basic Training, Honor Graduate 2003 National Defense Service Medal, 2003-2010

Dan Goodman

**********@*****.*** 469-***-****

Contact this candidate