Software Active Directory

Mohammed Kandeel

Education

Yarmouk University – Irbid, Jordan

B.S. in Computer Science – Minor Business Administration.

Technical Qualifications

Operating Windows 9X/ME/NT/2000/XP/Vista/7/8

Systems:

Database: MS Access, SQL

Visual C++,C#, Visual Basic,HTML

Programming

Languages:

MS Office Suite (2003,2007,2010), Active Directory, Visual Studio 6.0, Visual

Software

Applications:

Studio 2010, Remedy, DameWare, Astea's Alliance Mobile

Related Course Work

• Programming in Visual C++

• Object Oriented Programming

• Programming in C#.NET

• Data Structures

• Database Systems

• Computer Logic Design

• Computer Architecture

• Artificial Intelligence

• Computer Graphics

• Expert Systems

Work Experience

Atos IT Services & Solutions, Houston TX. July 2012 Present

IT Support Specialist

• Active Directory experience in a multiple domain environment.

• PC imaging, Configuration, and software installations.

• Support, test, and troubleshoot hardware, software, and OS problems for on site and remote users.

• Tracking customer incidents and tasks in Remedy and Astea’s Alliance mobile. Remedy was also used

for asset tracking.

• Troubleshooting Network and VPN connectivity issues.

• Support of MS Outlook in an Enterprise MS Exchange environment.

• Local and Network scanners/printers installation, troubleshooting and support.

• Server installation and configuration.

• Working with vendors and internal support contacts to resolve complex technical problems.

Computer Technician, Irbid, Jordan July 2009 – December 2011

• Software:

Performed software Installation, including virus protection software on desktops and laptops.

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Mohammed Kandeel

Installed, configured, and upgraded Windows Operating Systems including Windows

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95/98/NT/2000/XP/Vista/Windows 7 as well as Internet Explorer 5/6/7/8/9, Mozilla Firefox, Opera, and

Google Chrome.

Provided software diagnosticsand troubleshooting.

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• Hardware:

Worked on desktop hardware installation, configuration, and repair, including all aspects of

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computer hardware repair (motherboards, CPUs, RAM, hard drives, power supplies, video cards,

and Ethernet cards).

Installed and configured Scanners, Printers, Webcams, Modems (DSL & Dial up), DVD/CD/RW,

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SCSI/IDE/EIDE Hard Drives, Bluetooth, Wi Fi, Wireless Routers, and Access point setup

configuration & authentication.

Project Experience

• A reservation system for a restaurant programmed using C#. The application had an interface for the

restaurant employees to make reservations, including number of guests, type of food, reservation time and

day, and method of payment. The interface was connected to a backend database designed using SQL

Server.

• A graphics game programmed using Visual C++. The application utilized Cmath and graphic libraries to

develop an interactive game.

Languages

• Arabic: fluent (native).

• English: excellent, spoken and written.

• Spanish:good, spoken and written.

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