Customer Service Supervisor

Carlos M. Sanchez

*** *. ***** ****** ****** 559-***-****

Porterville, CA 93257 ******@*****.***

Summary

Experienced Electronic Technician with expertise testing and troubleshooting know-how

in the Electronic Industry, Plus Travel. Strengths in troubleshooting failed Electronics

from the field. Can read and update schematics, also Calibration sheets with Q.Q. and I.Q.

Documentation.

Experienced Production Supervisor and Customer Service Supervisor with skills in

management, floor production line set-ups, Spreadsheets, hiring of personnel, Interviews,

reviews (PSP’s), Personnel documentation, training, customer communications, Internal

and external customer service processes. Possess excellent communication and positive

motivational skills.

Experienced in Business and property Management/Development with experience in

commercial property division, Rental Customers, Store Leasing/Documentation, computer

skills, Developing spreadsheets for Businesses, Hiring of personnel, Production Supervisor

and Customer Service Supervisor.

PROFESSIONAL EXPERIENCE

Pine Street Associates Exeter, CA.

Responsible for buying a commercial property and dividing it into three separate

commercial Lots, thru the county. I was responsible for overseeing the development of a

Restaurant on the Property and Leasing it. I was also responsible for overseeing the

restoration of a Laundromat on the property, I updated the building, bought all Laundry

equipment, Developed the Spreadsheet to run the Laundromat for the Pine St. Associates

and Hired the personnel to run it.

Beckman Coulter Porterville, CA.

Electronic Tech Operations

Responsible for National Test System. Duties included Unit Programming, Designing Test

Fixtures, supervising the building of Test Fixtures, Did the Engineering Documentation,

Designed the Test Folder, Provided the Training, all C.O. Doc. Updates and Repairs. I was

assigned to travel to Miami Florida for the Coulter side of the Business to Transport

Electronic Test Equipment (Approx. 90 Units) from Miami to Porterville. I set up the

Electronic Instruments did the Q.Q. /I.Q. Documentations and Trained our technicians on

the Instruments.

Please turn page

Additional Experience

Production Supervisor,

Supervised Assembly Department 2120, Mechanical Assembly Department 2118, Prep

Department and Customer Service.

Supervised Sixty-five Employees in three Departments at the same Time. Plus I took on

the Task of being responsible for the Training Classes on Soldering and Component

Identification/Proper Installation.

Customer Service Supervisor,

Developed/Trained Customer Service Personnel to be a self-running Team. Gained

extensive experience with the internal and external customer process and relationships.

Porterville Theatre, Porterville California.

Assistant Manager .

Stop and Go Market, Kingsbird, California.

Assistant Manager .

Responsible for Inventory Control, Public Relations, Training and Daily Cash

Transactions.

Marble Sink Manufacturing Company, Cutler, California.

Promoted to Supervisor in three months.

Education

E.T. Devry Institute of Technology, 2 year course completed the course in 18 months .

Supervisor Courses Completed, Beckman Coulter .

With his starting position I Hope to gain more insight of what the standards are in order to

be part of the Team and find future promotions.

Thank you

Carlos M. Sanchez

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