Technical Support Computer

Sterling V. Johnson, Professional Experience…Continued Page 2 of 2

STERLING V. JOHNSON

*** * ***** *** *** APT. 4207 MANSFIELD, TX 76063 817-***-**** *********@*****.***

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Objective: Seeking a position as an Computer Support Specialist/Help Desk Analyst

SUMMARY OF QUALIFICATIONS

-Active U.S. Government Security Clearance

-U.S. Army Veteran

-JNN (Joint Network Node) Network Support Technician

-Identify complex problems and review related information to develop and evaluate options and implement

solutions.

-Use logic and reason to identify the strengths and weakness of alternative solutions, conclusions or approaches to

problems.

-Expert at instructing others how to solve computer-related issues.

Job Skills:

• Experienced in Office applications such as Microsoft Word, Excel, Powerpoint, and Visio.

• Installed and Perform repairs to hardware, software, or equipment.

• Set up equipment for customer use, performing or ensuring proper installation of cables, Microsoft Operating

Systems such as Windows 98, Windows 2000, Windows XP, Windows Vista and Windows 7.

• Maintained records of problems and actions taken regarding hardware and software operations.

• Expert in Managing Active Directory creating users, domain groups, access lists.

• Utilized administrative skills such as: managed files, systems, Office XP applications.

• Analyzed new information for both current and future problem-solving and decision-making.

• Knowledge of transmission, broadcasting, switching, control, and operation of telecommunication systems.

• Familiar with DMS and TMS messaging systems

• Creative in designing tools such as HTML and Java Script.

PROFESSIONAL EXPERIENCE

CSC (COMPUTER SCIENCE CORPORATION)

AUG 2011-CURRENT

IT HELPDESK ANALYST

• Provide phone and in-person technical support

• Resolve issues such as: computer hardware, software,

network, .

• Troubleshoot and resolve issues that pertains to

computer hardware/software PC, network, printer and

telecommunications systems.

• Diagnose, identify, isolate and analyze problems utilizing

database records.

• Maintain and update records and tracking databases.

INFORMATION TECHNOLOGY SPECIALIST

JUNE 2005-JUNE 2011

( IT SPECIALIST 25B) U.S. ARMY

• Provided Technical

assistance to computer system users.

• Resolved computer

problems for customers by face to face communication,

Sterling Johnson *********@*****.***

Sterling V. Johnson, Professional Experience…Continued Page 2 of 2

telephone or from remote locations.

• Educated customers

on the use of computer hardware and software, including

printing,

• Assisted with

design, preparation, editing, and testing of computer

systems.

• Performed

Battlefield Information Services that consisted of printing

services, publication management, files, form

management and reproduction services.

Handled technical troubleshooting for the U.S. ARMY,

including system crashes, slow-downs and data

recoveries. Engaged and tracked Priority 1 issues, with

responsibility for the timely documentation, escalation,

resolution and closure of trouble tickets.

DMS (Defense Message System) TMS (Tactical Message System) Administrator FEB 09- AUG 2010

• Analyzed and resolved program error messages

• Monitored systems for equipment failure or errors in performance.

• Answered telephone calls to assist computer users that encountered problems.

• Recorded information such as computer operating time, computer issues, and the actions taken.

• Operated spreadsheet programs and other types of software to load and manipulate data and produce

reports.

• Notified supervisor or computer maintenance technicians of equipment malfunctions.

AWARDS

Iraqi Freedom

• 2006-2008 Awarded ARCOM (Army Commendation Medal), provided

85 percent of the Armed Forces Communication and Technical Support.

• 2010 Awarded the Iraq Campaign Medal/Joint Service Achievement

Medal Communications and Information Systems Directorate

South Korea

• 2009 Awarded Army Achievement Metal provided Technical Support

and Communication during Key Resolve.

CERTIFICATIONS

• Certified JNN (Joint Network Node) Network Support Technician

• WLC (Warriors Leaders Course)

EDUCATION

• Strayer University - Irving, Texas,

Sterling V. Johnson, Professional Experience…Continued Page 2 of 2

Information Systems, AA Degree Spring 2013

• Raytown High School - Raytown, Missouri

Diploma May 2005

Contact this candidate