Customer Service Assistant
Resume:
Melissa Meikle: MLIS Candidate
MELISSA MEIKLE
*********@*****.***
EDUCATION
Candidate for Master of Library and Information Science: May2014
San Jose State University, San Jose, CA
B.A., Social and Behavioral Sciences, Minors: Psychology and Social Work: May 2008
California State University Monterey Bay, Seaside, CA
RELATED EXPERIENCEProvided exceptional customer service to a diverse population of clients in a fast-paced environment.Delivered quality resource information to the public and collaborated with other departments and agencies to best serve clientele.Utilized excellent interpersonal skills to determine customer needs.Problem-solved complex issues with great attention to detail which resulted in consistent positive feedback on client evaluations.Quickly learned new database technology and served as trainer and point-person to staff and volunteers.Routinely worked with sensitive information while maintaining confidentiality.Demonstrated ability to prioritize and meet deadlines. Successfully managed data-gathering and staff workload to ensure monthly and quarterly reports were submitted on time.Supervised and managed volunteers and support staff.Proven success at working both independently and as part of a team. Regularly collaborate on graduate group projects.Familiar with Millenium ILS software through the San Jose State University system.
PROFESSIONAL AFFILIATIONS
Member, American Library Association and California Library Association
Member, Special Libraries Association
Member, Society of American Archivists (SAA) and SAA Student Chapter
WORK HISTORYWeb Development Intern, msarchive.com, Virtual: 2013Digital Volunteer, Santa Cruz Public Library, Santa Cruz, CA: 2012Program Assistant, Senior Network Services, Santa Cruz, CA: 2008-2011Social Work Intern, Santa Cruz City Schools, Soquel, CA: 2007-2008Executive Assistant, Kindercare Learning Centers, Santa Cruz, CA: 2001-2002Career Training Advisor, New Horizons CLC, Santa Cruz, CA: 2000-2001
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