Administrative Assistant Customer Service

Amy Fiesler-Garner

Email: **********@********.***

Address: **** ******* *****

City: Fort Worth

State: TX

Zip: 76133

Country: USA

Phone: 817-***-****

Skill Level: Experienced

Salary Range: $39,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Amy Fiesler-Garner

3525 Wayland Drive

Fort Worth, TX 76133

Home Tel.: 817-***-****

Cell Tel.: 817-***-****

Email: **********@********.***

The Centers for Medicare and Medicaid Services

Dallas, Texas

09/1998 - Present

Hours per week: 40

Secretary (OA)

Duties include processing/approving nursing home bed change requests from the state agency, issuing tie-in notices to the Medicare Administrative Contractors (MACs) with the effective date and details of the bed change classification, signing/returning approval form

1539 to the state agency, expediting provider requests of medicare certification status from ASPEN, ACTs, Laser Fiche, Case Control, or hard copy in file room for all provider types, emailing/faxing copy of initial medicare certification letter to all provider types,

creating/saving/mailing provider letters in ASPEN that verify a provider's medicare certification is still active, processing/entering hospital death in restraint reports into the ACTs system and contacting the facility(s) for any missing report information, expediting hospital provider requests for death in restraint reporting proceduresiworksheeUregulations,processing/entering life safety code waivers for all provider types into the Case Control system, scanning/purging medicare provider files into Laser Fiche system, providing

travel/timekeeping software application technical support to Health Insurance Specialists as

needed, delivering nursing home OCR packets to Office of Civil Rights, filing OCR acceptance or denial letters in provider files for all provider types, contacting nursing home administrators to get signed fax confirmation showing receipt of CMS notification of imposed civil money penalties, distributing/processing DSC Division RSC Letters, expediting DSC

Division E-mail, keeping employee timecard records/processing travel orders/vouchers,

assigning/controlling all incoming correspondence, Congressional, CIS/SWIFT, and Freedom

of Information Act Requests, etc. for the Division of Survey and Certification (DSC).

Expanco Inc.

10/1996 - 09/1998

Hours per week: 40

Branch Secretary

On contract basis (for General Services Administration at 819 Taylor Street Room 12A20), worked as Branch Secretary to Branch Chief, Forrest L. McLemore of the Program Support Branch of the Realty Services Division while serving as branch secretary to Integrated Occupancy Services (7PES). Duties included keeping employee timecards for 10S and sites staff (7PER), typing/faxing/mailing correspondence, mail distribution, shipping/receiving,answering telephones, etc.

Expanco Inc.

05/1995,10/1996

Salary: 10.25 USD Per Hour

Hours per week: 40

Computer Trainer

Taught classes in both dos-based and windows-based computer software applications to blind and low-visioned students in classroom setting, on-site at student's work, and at their homes. Administrated and configured all computer systems used in the student loaner computer program. Before earning teaching certification, worked as assistant to the Director

of Training and performed all office duties thereof.

Tandy Corporation/Radio Shack

07/1994 - 05/1995

Salary: 7.00 USD Per Hour

Hours per week: 40

Recruitment Office Assistant

Processed invoices and billing for all classified advertising, handled scheduling and placement of ads, produced weekly classified advertising report, handled faxing/shipping of ads to newspapers, desktop publishing, pulled tearsheetslkept ad scrapbooks.

Expanco Inc.

01/1994 - 07/1994

Hours per week: 30

Administrative Assistant

Duties included typing, mailing, and faxing of memos and correspondence, organizing and typing rosters, data entry of weekly production reports, and preparing resumes for supported work program. Also acted in the capacity of teaching assistant for work adjustment in a

rehabilitation setting.

Temporary Clerical Assignments

01/1991 - 01/1994

Salary: 6.00 USD Per Hour

Held short term secretarial positions with the City of Fort Worth, Luck Optical, and Central Title Records, Inc. Duties included setting up meetings, extensive typing, filing records, sending/receiving faxes, translating information on land ownership from legal documents to file cards, updating filing system on regular basis.

Wetherby Manufacturing

05/1986 - 01/1991

Salary: 6.85 USD Per Hour

Hours per week: 40

Administrative Assistant

Responsible for the research, ordering, and purchase of all production materials and coordination of deliveries with production schedules. Business focused upon the

manufacturer of oil field vehicles and van customization. Other responsibilities induded the

purchase and ordering of all office supplies, data entry, typing and derical support for bid

proposals. Laid off due to plant closing.

Bisco Industries

10/1985 - 05/1986

Salary: 6.00 USD Per Hour

Hours per week: 40

Shipping/Receiving Clerk

Handled all shipping/receiving/customer service for Dallas/Fort Worth Division. Handled complaints, expedited shipment status, placed orders for customers, typed customer purchase orders, made customer payment/product delivery arrangements.

Decision Analyst

07/1984-10/1985

Salary: 5.25 USD Per Hour

Hours per week: 30

Editing/Coding/Data Entry Clerk

Edited and coded answers to questions from market research surveys. Entered data from surveys onto computer system.

Austin Advertising/Marketing/Public Relations

02/1984 - 07/1984

Salary: 5.00 USD Per Hour

Hours per week: 40

Secretary/Receptionist

Answered telephone, acted as receptionist, did light bookkeeping, typed office correspondence and ad copy, opened and sorted mail, placed orders for signs and billboards.

Ottmann Advertising

10/1981 - 02/1984

Salary: 4.25 USD Per Hour

Hours per week: 40

Executive Secretary

Typed all ad copy and office correspondence, prepared/organized projects for printer/typesetter, answered telephones, acted as receptionist, pulled customer display ads from newspaper, magazines, and kept all scrapbooks, did light bookkeeping, invoicing.

Education:

MBA Degree in progress(On-line MBA student at Ashford University with 4.0 GPA).

Tarrant County Junior College, Fort Worth, TX 08/1987 ACC1623 Principles of Accounting I & II

Texas Christian University Fort Worth, TX 03/1983 Journalism 4103 "Magazine Editing and Production"

Texas Tech University Lubbock, TX 08/1981 BA in Advertising/Marketing

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