Customer Service Manager

Job Resume for Website Designer, Graphic Designer, and Social Media Marketing Manager Tonya with TonyasDynamicDesigns

**** ***** ******-********* ** Objective My main objective is to utilize my skills to acquire a position with your company in-house or remotely as a contractor for any of the following: website designer graphic designer for the web and print newspaper layout page designer magazine layout page designer photograph editor website content management e-commerce Internet sales manager social media marketing manager email marketing manager blog writer copy writer technical writer MS PowerPoint production video production voice over production trainer in the design, sales, e-commerce, or marketing field radio disc jockey radio announcer radio board operator Please check out my excellent design portfolio. I will become a very valuable asset to your company. I am willing to relocate and travel. Tonya Becker-Haddadeen 200 Grosvenor Lane, APT 203 Stafford, VA 22556 540-***-**** E-mail: *****@********************.*** Website: TonyasDynamicDesignsWork History June 2006 to Present TonyasDynamicDesigns Art Director, Website Designer, Graphic Designer, E-Commerce Internet Sales Manager, Email Marketing Manager, and Social Media Marketing Manager for TonyasDynamicDesigns I am in charge of the following tasks: Management of every aspect of TonyasDynamicDesigns Usability Assurance User-Centered Design (UCD) Human Factors Engineering (HFE) Human-Computer Interaction (HCI) User Experience Design (UX) User Interface Design (UI) Information Architecture (IA) Interaction Design (IxD) Usability Testing Creating Flow Charts Creating Navigation Maps Creating User Scenarios Creating Personas Creating Site Maps Creating Wireframes Creating Storyboards Creating Prototypes Creating Mockups Copywriting for website pages with rich keyword content Creating entire front end website designs from start to finish Creating graphic designs for the web and print Creating brand identity for small to large businesses Marketing websites on their social media websites (i.e., Twitter, Facebook, Google+, Pinterest, LinkedIn, YouTube, MySpace, etc.) Increasing brand awareness with social media marketing and email marketing Upselling current clients with social media marketing and email marketing Acquiring new clients with social media marketing and email marketing Website and eBay Store Management Listing and editing items for sale online Analyzing websites sales and traffic in order to increase sales and traffic December 2003 to November 2006 Home Health Aid My duties included the following: Taking care of my elderly aunt Effie with all of her daily tasks March 2002 to December 2003Pocahontas Broadcasting WELC 102.9 FM / 1150 AMRadio Disc Jockey / Radio Board OperatorMy duties included the following: Operating the radio station console consisting of faders and pots Logging transmitter readings as needed Executing the Emergency Alert System (EAS) as needed Broadcasting live Nascar Winston Cup Racing Broadcasting live Busch Races Broadcasting live and pre-recorded Christian programing Announcing the local news, weather, and sports Playing pop music and rock music from the 70 s, 80 s, 90 s, and today Playing commercials, public service announcements, and station id s Producing 30 second and 60 second commercials (voice overs) Monitoring the FM and AM Broadcasts simultaneously In charge of locking up the radio station at the end of the night shiftApril 2001 to January 2002Wisdom Media Group, Inc. (now called Lime Radio in New York City)Radio Engineer / Radio Board OperatorMy duties included the following: In charge of overnight radio programming In charge of monitoring the radio Internet stream In charge of keeping all of our radio programs organizedNovember 2000 to May 2001Echosphere Corporation Dish NetworkOutbound Customer Service AgentMy duties included the following: Cross-selling and up-selling current Dish Network customers Acquiring new Dish Network customers Maintaining Dish Network customers Generating revenueJune 1999 to November 2000Turner VisionInbound Customer Service RepresentativeMy duties included the following: Assisting customers with their accounts Answering billing questions Taking care of customers C-Band satellite technical issues Accepting payments over the phone by credit card and western union Handling sensitive and confidential information Converted C-Band satellite customers to Dish NetworkNovember 1998 to June 1999United TelesisTelemarketer / Outbound AgentMy duties included the following: Selling Qwest long distance phone service Selling cellular phone service October 1993 to February 1997 Mountaineer Broadcasting WXEE 1340 AM Radio Station Radio Announcer / Radio Board Operator My duties included the following: Operating the radio station console consisting of pots Logging transmitter readings as needed Executing the Emergency Broadcast System (EBS) as needed Answering the phones and taking messages Announcing the local news, weather, and sports Playing country music from the 70 s, 80 s, 90 s and today Playing commercials, public service announcements, and station id s Producing 30 second and 60 second commercials (voice overs) Producing 30 second and 60 second public service announcements (PSA) Broadcasting Nascar Winston Cup Racing programs Broadcasting live and pre-recorded Christian programming Training new employees on how to fully operate a radio station In charge of locking up the radio station at the end of the night shiftSkills Highly motivational Extremely well organized Graphic Designs for the web such as logo designs and banner designs Graphic Designs for print such as newspaper ads, newspaper pages, t-shirt designs, business card designs, brochures, and billboard signs Website Design, Yahoo Store Design, ProStores Design, and eBay Store Design XHTML, HTML, HTML5, DHTML, XML, CSS, CSS3, Flash, Java, Java Script, PHP Creating W3C Validated HTML Code Creating W3C Validated CSS Code FTP File Transfer Protocol Professional Training Skills Single-Sourcing Content Management Business Management Website Management Telecommuting Teleworking Blog Management and Blog Submissions on Blogger, Word Press, and other blogs Social Media Marketing on Twitter, Facebook, Google+, LinkedIn, YouTube, Pinterest Writing skills such as technical writing, eBooks, reports, and business letters Creating PowerPoint Presentations for businesses and non-profit organizations You Tube Video Commercial Production Voice Over Production Sound Editing Typing 50 wpmSoftware Proficiency Adobe Illustrator Adobe InDesign Adobe Photoshop Adobe Fireworks Adobe Dreamweaver Adobe Bridge Adobe Premiere Camtasia QuarkXPress Microsoft Word Microsoft Excel Microsoft Power Point Microsoft Outlook Audacity Sound Forge Scott Studio Automation / ENCO Systems Social Media Software Blogging SoftwareSoftware Basic Adobe After Effects Adobe FlashEducationI have my Associate of Arts in Information Technology/Visual Communication Degreefrom the University of Phoenix. My concentration is in Website Design. I am very closeto completing my Bachelor s Degree in Website Design/Multi-Media.Interests Social Media Marketing Information Technology Website Design Freelance Graphic Design Photography Sound Production Creative WritingAwards Top Sales Awards, Best Customer Service, Best Sales Close Ratio, and more eBay Powerseller Award Letter 2007 eBay Powerseller Award 2007 100% Positive eBay Feedback ScoreDocuments My FCC Radio License My Letter of Recommendation My Voice Over DemoWebsites My Portfolio My LinkedIn Profile My Website My YouTube Channel ReferencesMike Snobar(Mike is the owner of Tony s Pizza in Stafford, VA.I custom designed his wife s website JuJusPlayhouse.com.)Stafford, VA 22556Cell: 540-845-0017Jiraz Snobar(I custom designed her website JuJusPlayhouse.com.)Stafford, VA 22556Cell: 540-845-0071W. Dale Ellis(Dale is my former boss at WXEE 1340 AM Radio station.)105 North Ridge Drive #CAsheville, NC 28804Home: 828-225-0788Cell: 828-776-8377Email: *****************@*****.******* Sidote(John is my former manager at WELC 102.9 FM/AM 1150 Radio Station.)P.O. Box 249Welch, WV 24801Phone: 304-436-2131Email: ****@********.***