Customer Service Computer Science

tommy nguyen

Email: **********@********.***

Address: **** **** ****

City: st.cloud

State: MN

Zip: 56303

Country: USA

Phone: 773-***-****

Skill Level: Entry

Salary Range: $29,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

TOMMY NGUYEN

1028 Cory Lane St. Cloud, MN 56303

Phone: 773-***-**** Email: **********@********.***

Machine Operations & Payment Processing Professional

Dedicated and Skilled Machine Operations and Payment Processing Professional with almost 14 years of technical experience in leading and improving check processing and mail extraction procedures. Meticulous technical leader with expertise in leading staff training and team development to ensure maximum productivity and accountability. Detail-oriented operational expert with extensive leadership experience and the distinct ability to engage teams in meeting production and quality targets.

AREAS OF EXPERTISE

Machine Operations Check Processing Procedures Operational Enhancements Financial Industry

Customer Service Production & Quality Targets Employee Engagement & Training

Efficiency Improvements Analytical & Technical Skills Microsoft Office Suite 10 Key Proficient

PROFESSIONAL EXPERIENCE

HSBC TECHNOLOGY SERVICES, Chicago, IL Sep. 1999 to Nov. 2012

Machine Operator & Trainer

Successfully oversaw the operations and maintenance of check processing procedures, which included RDC. Regularly operated 1150 and 7780 machines (OPEX, IBML, ITRAN, AP, AR).

* Designed and delivered training for employees on specific types of machines.

* Introduced and implemented mail extraction procedures.

* Promotes an environment focused on teamwork and engagement.

EDUCATION & PROFESSIONAL DEVELOPMENT

Computer Science

Northeastern University, Chicago, IL (1992-1994)

Computer Science

Truman College, Chicago, IL (1990-1992)

High School Diploma

Divine Word Seminary, East Troy, WI (1987-1990)

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