Manager Software
Resume:
Charles Peeple
Email: **********@********.***
Address: *** ************ *******
City: Altamonte Springs
State: FL
Zip: 32714
Country: USA
Phone: 407-***-****
Skill Level: Management
Salary Range: $100,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Charles W. Peeple III
572 Breckenridge Village
Altamonte Springs, FL 32714
Home 407-***-****
Cell 321-***-****
Email: **********@********.***
Professional Overview
Expertise in Information Technology (IT) as Director and Client Services Manager, with 30 years' experience in managing IT operations and business activities. Responsibilities include troubleshooting, prioritizing client spending to meet business objectives, Mainframe Security, E-Discovery and developing solutions that improve the efficiency of IT operations. Managerial and technical actions resulted in successfully reducing computer downtime, improving security, saving costs, improving customer satisfaction and enhanced Disaster Recovery procedures.
Areas of Expertise Include
* Business Plan Authoring * Client Needs Assessment
* Mainframe Software Maintenance * Business Development and Sales
* Project Management * Disaster Recovery Coordination
* Recruiting and Hiring * Solutions Development
* Process Automation * E-Discovery Services
* Profit and Loss Analysis * Client Servers System Design
Experience:
IBM, Orlando Florida
Service Delivery Manager Out Sourcing Division (July 2005 - April 2012)
* Primary client was Disney/ABC and all of their business units.
* Reviewed problem tickets to ensure an expeditious and complete resolution.
* Coordinated technical resources for resolution of complex problems
* Assist the Disney Business Unit with defining and meeting Service Levels agreements.
* Facilitate communication between all parties involved in the implementation of signification application development and support of applications.
* Performance evaluation of team members.
* Providing guidance to the hardware and software support teams.
* IBM interface for Disney Mainframe and Client Service technical/advisory operations and support.
* Interfaced with all support groups to provide solutions for technical challenges.
* Notifying client of cost effective methods and solutions for application and technical challenges.
* Coordinated Mainframe and Client Server Disaster efforts.
* IBM E-Discovery Coordinator and interface support for forensic and legal issues
Disney Worldwide Services, Lake Buena Vista Florida
Clients Service Manager (December 2000 - July 2005)
* Primary client interface between Disney and ABC.
* Reviewed problem tickets to ensure an expeditious and complete resolution. Coordinated technical resources for resolution of complex problems
* Assisted ABC Business Units with defining and meeting Service Levels agreements.
* Facilitate communication between all parties involved in the implementation of signification application development and support of applications.
* Disney interface for ABC Mainframe and Client Service operations and support.
* Interfaced with all support groups to provide solutions for technical challenges.
* Notifying client of cost effective methods and solutions for application and technical challenges.
* Project planning and administration.
* Ensures accuracy of Business Units assets (software, hardware) within the inventory management tool.
* Routinely providing reports on project status, budgets and timekeeping.
* Providing support for Disney mission critical events. (Elections, Academy Awards, Special News events, Super bowl, etc.)
* Providing guidance to the hardware and software support teams.
American Broadcasting Company, New York, NY & Hackensack, NJ
Director of Technical Control (August 1992 - December 2000)
* As Director of Technical Control, I was responsible for the software management for MVS, CICS, Telecomm, Data Security, DB2, IDMS, Performance and Disaster Recovery for the ABC Mainframe.
* Responsible for total Mainframe software budgeting, installation and maintenance.
* Supervised a team of 13 employees, which included 2 managers.
* Performance evaluation of team members.
* Responsible for the negotiation, purchase and maintenance of all Mainframe and Gateway software.
* Managed the Mainframe software requirements for Disney and ABC Disaster Recovery environments.
* Managed the in-source requirements for Chilton Research's integration with ABC.
* Instrumental in the merger of the Disney and ABC Datacenters.
* Provided technical support for ABC's major events. (Elections, Academy Awards, Upfront Sales & Special News Events)
ABC Manager of MVS and CICS Groups (January 1984 - August 1992)
* Provided technical support for ABC's major events. (Elections, Academy Awards, Upfront Sales & Special News Events)
* Responsibilities included the installation and maintenance of MVS, CICS, IDMS and DB2 software products.
* Performance evaluation of team members.
* Participated in monthly Disaster Recovery testing.
* Provided input for software to be purchased and the elimination of obsolete products.
* Developed system software to improve mainframe operations.
SeaLand Services, Elizabeth, NJ
Senior Systems Programmer (January 1978 - January 1984)
* I started Sea Land working as a Technical Specialist. I was promoted Senior System programmer within a year. My responsibilities were software installation and maintenance and problem determination. I learned how to become an effective system programmer in MVS and CICS performing software installations, dump reading and daily problem determination.
CIT Financial, New York, NY
Technical Support Analysis (August 1973 -January 1978)
* I began as a trainee in their college work program. After one year, I was hired as a full time employee where I worked as a file clerk. In 6 months, I was promoted to I/O clerk where I learned Operation and Tape Management. I was then promoted to Technical Support analysis handling daily ABENDS and resolving technical issues
.
Education:
* Graduated from Port Richmond High School with and academic degree in 1973.
* Attended Brooklyn College from 1973 - 1974
* Attended Control Data Institute in lower Manhattan September 1975 -February 1976. Completion Certificate
* Attended multiple MVS, CICS, IDMS and Mainframe Security courses over my career. Completion Certificates
Awards and Accomplishments
* My team and I successfully coordinated the relocation of the ABC Mainframe Software, applications and telecommunication environment from Hackensack, NJ to the Disney Datacenter in Lake Buena Vista, Florida.
* When I began working on the ABC Disaster Recovery team, the process for preparing for each test was accomplished manually. It required 3 weeks preparation each month for our 9 1/2 hour monthly test. In 2 months' time, I was able to automate the entire preparation process freeing up the people to concentrate on other task.
* Automated Operations was a project to keep the weekly Mainframe Production outage to a minimum of 1 hour, implementing all the software changes that required an IPL. This was required so that the News clients could broadcast all of their shows live with up to date information. This was accomplished by using IBM tools to automate operator actions to most common responses.
* Chilton Research needed more computing power to handle new business. Their facility in PA did not have the processing power to handle their requirements. They looked towards ABC for the processing requirements to handle the workload. ABC was able to establish a CICS environment with enough capacity to handle their current workload, take on new clients and they were able to open 2 new survey centers with impacting ABC's workload.
* In 1997, I was awarded by the American Broadcasting Company as the years Black Achievement winner. This is an award given to senior management of fortune 500 companies for recognition in management and mentoring.
* In 1973, I was awarded "The Outstanding Teenager Award" for academic achievements and Community Service.
Reference to be furnished upon request
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