Customer Service Manager

Carol Duquette

Email: **********@********.***

Address: * *******

City: Hampton

State: NH

Zip: 03842

Country: USA

Phone: 603-***-****

Skill Level: Senior

Salary Range: $45,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Carol L Duquette

* 4 Seabury, Hampton, NH 03842*

**********@********.*** 603-***-****

Objectives

Seeking a challenging retail store management position where I can utilize my sixteen years' of experience as retail sales manager to contribute management/leadership and interpersonal skills to the benefit of the organization.

Education

Ticonderoga High School

1983 graduate

Experience

Hannaford, 630 Lafayette Road, Hampton NH. 03842

Evening Operation Manager November 27th - 2007 to January 21st - 2013

I have the strong desire and ability to lead and manage associates throughout multiple departments. Ability to multi task including problem solving to making decisions, handling complaints. Make sure that store conditions involving store appearance, security are maintained at the highest level. I provided the highest level of customer service to ensure return business.

Wal-Mart, Lafayette Road, Seabrook NH. 03874

1998-2007 Started out in Ticonderoga New York transferred to New Hampshire last position Assistant Manager

Ensure customer service and store cleanliness. Field customer complaints and assist department managers and employees. Train and develop associates. Oversee the hiring and dismissal of employees. Develop new sales strategies. Communicated daily with associates and managers to make sure Wal-Mart's sales and operating budgets were met or exceeded weekly.

Skills

* Excellent Customer Service.

* Ability to train, delegate and hold people accountable.

* Ability to maintain solid communications with management team and all associates throughout organization.

* Ability to communicate with customers, understand and service their needs.

* Ensured that quality and health and safety standards are met.

* Initiated changes to ensure the store can compete effectively in the local market.

* Sixteen years forklift and power jack experience.

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