Information Technology Developer

AMRUTA DHOTRE

******.*@*****.***.*** **** Boylston Street, Flat #3, Boston, MA 02215 617-***-****

EDUCATION

Sep 2012 – Present

Northeastern University, Boston, MA

Master of Science in Telecommunication Systems Management

Aug 2006 – May 2010

Shrimati Nathibai Damodar Thakarsey University, Mumbai, India

Bachelor of Technology – Electronics and Communication Engineering (First Class)

ACEDEMIC PROJECTS

Packet Tracer Project: Designed and implemented a multi-location, inter-networking strategy

for a small and stable organization which has 6 different locations with HR, Technical and

Finance departments.

Capstone-Implementation of DHCP: By understanding DHCP, implemented server-client

configuration on Ubuntu and Fedora using VMware resp. Dealt with leases requests and

approvals between the server-client. Bridged the two systems to establish network connection.

WORK EXPERIENCE

Sep 2010 – Aug 2012

Tech Mahindra Ltd., Pune, India

Technical Associate

Supported telecommunication based domain applications under British Telecom (BT) and AT&T

contract.

Achieved Customer Satisfaction Index 4.85/5 for an application.

Received 5/5 for ‘Communication with Client’ subsection in the Customer Satisfaction Index.

Monitored daily and monthly jobs of the billing system and performed troubleshooting in case of

issues and failures.

Frequently communicated with upstream team, downstream team and clients to ensure smooth

functioning of the system.

Deployed Revenue Dashboard for an application to summarize input, output and error data in the

Mediation system.

COMPETENCY

Oracle Database 10g Administrator Certified Associate Mar 2012

British Telecom (BT) affiliated Exams- BT Compliance, BT Security, BT Information Technology

TECHNICAL SKILLS

Tools: Oracle 10g PL/SQL, SQL Developer, Bridge Clarify, Wireshark

Databases: MySQL, Oracle 10g

Protocols: HTTP, FTP, TCP/IP, RIP, SIP

Programming language: C, C++, Visual Basics, VHDL

Operating systems: Windows7/XP, Unix, Ubuntu

Simulators: Cisco Packet Tracer, VHDL

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