Customer Service Manager

P ATR IC I A L . H OOPER

***** *******

Paramount, Ca 90723

323-***-****

OBJECTIVE

Seeking a clerical position within a developing organization where my Customer

Service skills and experience can contribute to the overall productivity and success

of the company

PROFESSIONAL SUMMARY

I am an experienced Customer Service professional with 10 years of success in

connecting client needs with company products and services. I’ve displayed

exemplary leadership and communication skills to accomplish company goals. As a

t rustworthy and dependable self-starter, I require minimal to no supervision and

can easily adapt to any work environment.

EMPLOYMENT HISTORY

MAY 2006 – MARCH 2012 U N ION RESCUE M ISSION D ORM MANAGER

• Transitioned women and children into the facility with care

• Communicated and enforced company policy

• Implemented all Dorm procedures

• Procured guest supplies

• Composed and filed incident reports as needed

OCTOBER 1998 – MAY 2006 A T&T BROADBAND CABLE C USTOMER CARE

P ROFESSIONAL

• Managed and resolved billing discrepancies

• Addressed billing inquires

• Performed data entry to upgrade accounts

• Met monthly quota

• Performed t roubleshooting procedures to investigate and resolve client

d issatisfaction

APR IL 1990 – OCTOBER 1998 ARROW TOOLS A DM I NSTRAT IVE

ASSITANT

• Performed moderate bookkeeping

• Managed multiple phone lines

• Coordinated management meetings

• Managed executive calendar

• Processed mail

EDUCATION

LOS ANGELES TRADE TECHN ICAL COLLEGE

CERT I F ICATE: B USINESS

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