Manager Customer Service
Resume:
Mark Traynor
Email: **********@********.***
Address: **** ***** *****
City: Bolingbrook
State: IL
Zip: 60490
Country: USA
Phone: 630-***-****
Skill Level: Management
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
MARK TRAYNOR
1533 Envee Drive
Bolingbrook, Illinois 60490
Cell 630-***-****
**********@********.***
Management and leadership professional with excellent interpersonal and communicative skills. Goal and detail oriented with a desire and ability to rise to a challenge. Dependable, perceptive team leader and player possessing thorough problem solving and analytical abilities. Patient, personable motivator and mentor.
EXPERIENCE
MyGofer, Joliet, IL (April 2009 to Present)
Customer Fulfillment
Assist walk in customers to access MyGofer website
Pick up staged purchases and deliver to in store and drive up customers
Maintain appearance of store
Resolve inventory discrepancies
VILLAGE OF BOLINGBROOK, Bolingbrook, IL (September 2007 - April 2009)
Forestry Section
Snow removal
Tree Trimming
Lawn Equipment maintenance
Trash pickup
HANCOCK INTERNATIONAL, Carol Stream, Illinois (August 2006 - April 2007)
Documentation (August 2006 - April 2007)
Prepare Documents for Export Shipments
Coordinate shipment deliveries
Provide General customer service
EVERGREEN AMERICA CORPORATION, Oak Brook, Illinois (February 1983 - 2006)
Equipment Control Deputy Manager (February 2005 to February 2006)
Supervise 5 person department
Monitor container and chassis inventories at container depots
Review and approve maintenance and repair on container and chassis fleets
Evaluate vendor performance
Audit and payment authorization of vendor invoices
Export Department Deputy Manager (January 2003 - February 2005
Supervise 8 person department
Compile and measure daily booking and bill of lading release statistics
Monitor and audit past due and short paid bills of lading for resolution
Coordinate with business department to maintain current account base and secure new business
Import Department Deputy Manager (January 2001 - January 2003)
Supervise 6 person department
Coordinating container delivery to 13 state territory destination rail ramps and customer facilities
Monitoring current and past due freight collection and invoicing, including auditing bills of lading.
Analyze and document customer service contract performance
Export Department Assistant Manager (March 1998 - January 2001)
Managed and coordinated Export Department traffic activity over 10 state region
Introduced new and revised services to department staff.
Scheduled customer bookings & logistical tracking from Midwest origin rail ramps to both East & West Coast ports of loading.
Quoted international shipping rates from USA to Europe, Asia, South America, Middle East and Australia.
Export Sales Assistant Manager (May 1989 - March 1998)
Maintained existing customer base including service contract signing and amending as well as soliciting new business in Northern Illinois & Iowa sales territory.
Audited outgoing freight bills of lading to ensure accuracy and assist accounting department with past due collection.
Prepare and submit account lifting records and sales projections to local and corporate management on quarterly and demand basis.
Export Traffic Department (April 1986 to March 1998)
Booked customer export cargo from 4 state territory to East & West Coast ports of loading
Set up delivery of containers to origin loading sites
Quoted International freight rates from USA to Europe, Asia and Middle East.
Import Traffic Department (February 1983 to April 1986)
Tracked import containers from East & West Coast ports of discharge to 4 state territory
Notified customers of container arrival
Collected original Bills of Lading and freight charges
Set up delivery of containers to customer warehouses and facilities
SPIEGEL, INCORPORATED, Oak Brook, Illinois (November 1981 - February 1983)
Import Cost Analyst
Traced international ocean and air shipments from Asia and Europe to Chicago warehouse
Approved carrier invoices
Sent internal product arrival notices to Spiegel buyers
EDUCATION
Logistics Network Management Certificate
DePaul University
Bachelor of Arts
Augustana College, Rock Island, Illinois
Major: Geography
SkillPath Seminars
Management Skills for the New or Prospective Manager
How to Become a Better Communicator
The Conference on Leadership Development & Teambuilding
Business Writing Basics for Professionals
The Essentials of Communicating with Diplomacy and Professionalism
How to Negotiate with Vendors and Suppliers
Contact this candidate