Manager Customer Service
Resume:
Ahmad
Zaki
Jl. Alhabsyi no.12
Jakarta 10240 - INDONESIA
****@*********.***
http://www.comports.com/zaki
Working
Experience
Education
GUNADARMA
UNIVERSITY, Depok 1997-1999
Bachelor of Management information system, Degree Received on Oct 1999
Majors: Management of informatics
Core: Computer and Management
CS Major GPA: 3.05/4.0
Relevant Sylabus :
Advanced Programming Concepts,Business Programming Languages, Structured
Systems Analysis,Telecommunications and Distributed Processing,Introduction
to Business Programming,Topics in MIS: Network Design,Topics in MIS: Decision
Support/Expert Systems,Microcomputers and Information Centers,
3-YEARS
DIPLOMA -GUNADARMA UNIVERSITY, Depok 1993-1996
Diploma Received October 1996
Majors: Management of computer
CS Major GPA: 3.25/4.0
Relevant Sylabus :
Introduction to Systems Analysis & Design, Introduction to Telecommunication,
Introduction to Database Management Systems,Business Strategy & Information
Systems, Management Information Systems, Structured Systems Analysis,Systems
Design and Implementation,Introduction to Databases,Topics in Management
Information Systems
Jamiat Kheir Islamic High School,
Jakarta, 1990-1993
Graduated on July 1993
Language Skills:
Fluent in Indonesia
Familiar with English and Arabic
Computer
Skills
Operating
Systems: Familiar with Windows NT 4, Windows 95/98/2000, Microsoft Windows
v3.11, and MS-DOS,MAC-OS, UNIX/LINUX .
Networking: Substantial experience
with Windows NT based networks and Internet servers running Microsoft Internet
Information Server. Familiarity with TCP/IP protocols.
Programming Experience: Extensive
knowledge of procedural programming methodologies using Pascal, C. Knowledge
of HTML, Java Script, VB Script. .
Internet Tools: Vast experience
using the internet and related technologies such as web-browsing(Internet
Explorer, Communicator), e-mail, newsgroups, telnet, ftp, tele-conference
and online services.
General Desktop Applications:
In-depth knowledge of the Microsoft Office Family products (Outlook, Word,
Excel, PowerPoint), and Microsoft FrontPage. Experience with WordPerfect,
and other Windows based packages.
Hardware: Knowledge of installation
and support for a wide range of products, including SCSI and related hardware
(adapters, mass storage, CDRs, optical drives, etc.), modems and networking
devices, memory and CPUs, general I/O devices (hard-drives, tape backups,
scanners, printers, etc.), and other ISA/EISA/VESA/PCI based hardware.
Working
Experience
Senior IT Manager,Internet
Service Provider,Mid 2000 - Present
Customer Support Manager,Internet
Service Provider,Jul 1999 - Mid 2000
Lead a team of customer support technicians.Manage the day-to-day responsibilities of the customer support.Responsible for developing and implementing a comprehensive customer satisfaction program. Interact with both customers and the internal networking department to provide timely resolution to customer issues.
IT Analyst,
Internet Service Provider,(Sept 1998-Jun 1999)
Analyze and solve problems, assist The Manager of Research & Development in pursuing company's project and learning IT Management.Help
Desk Consultant/Technical Support Engineer,Internet
Service Provider,Sep 1996 - Sept 1998
Consultant performing customer service and user assistance
duties for technical problem. Responsible for answering user questions
submitted via email or in person; solving user problems and advising peers
of solutions.
Computer Department Assistant,
Gunadarma University,
Depok (1995-1996)
Monitor, evaluate and tutor computer course labs. Grade problem sets, lab
projects and other assignments.
Consultant/Sales Person,
COMET Computer Store, Palembang, (1994)
Assessed customer needs and advised on purchase of suitable computer systems,
software packages and literature.
Interests
Chess,
news in technology and innovation, science fiction.
Citizenship
Indonesia.
Contact this candidate