Technical Support Assistant

Location:

Bloomington, IN

Posted:

February 16, 2013

Contact this candidate

Resume:

Amanda L. Dennis

*********@*****.***

Bloomington IN

47404

Objective

Seeking a full time position within a human centered design team where I can leverage my strong creative and communication skills as well as the methods from my Human Computer Interaction Design degree.

Education

Masters of Science in Human Computer Interaction Design, Indiana University, Bloomington IN, May 2010

Bachelor's of Science in Informatics, Minors in Business and Biology, Indiana University, Bloomington IN, May 2008

Design Team Experience

Weight Watchers iPhone AppIdeated and developed 10+ prototypes over 10-15 meeting hoursImproved design based on quantitative and qualitative results from user testing methodologyCategorized and presented progress and results from over 20 hours of interviews, focus groups, and user prototype testingOrganized discussion and kept team aware of status, leading the push to complete project by its deadline

Way Showing: A Study in Public Transportation in BloomingtonExhaustively identified and dispelled team predispositionsIterated over 75 concepts over the course of the semesterRe-composed all prototype sketches and concepts for most effective presentationDelivered 8 presentations on progress and milestones, in oral, written, and visual formats

BikeMore: Cycling route Planning and Rating iPhone AppRapidly itterated through 9 concepts and core designsPreformed multiple shot gun impression sessions with on-board prototypes

Designer, Developer Experience

Blossom City: Explorable 3-D EnvironmentMerged multiple projects, spending approximately 200 hours designing and 400 hours implementing the projectDrafted and presented the final deliverables, exceeding expectations by delivering a project that was 6 times larger in scope than typical for the class

Work Experience

Technical Support and Services Helpdesk, Dynamic Medial Practice Services, April 2012 - Feb 2013Maintained 45 printers and upwards of 200 computers via phone and in personServiced 6 locations between Bloomington and IndianapolisImaged all new machines during tenure

Information Communication Technologies Technical Support, Level 1, IU Health Hospital, Aug 2011 - Feb 2012 Guided users through multitude of system login issuesNavigated users through assorted system problems, including but not limited to, frozen applications, lack of network response, missing applications, and updates

University Information Technology Services Consultant, Indiana University, UITS Mac Division, Summer 2008 Aug 2011Informed and led callers from diverse lingual backgrounds through a multitude of technical issues on their computers

Intern, Bloom Magazine, April 2006 Jan 2008Coordinated client and employee billing informationConducted phone and mail correspondence with upwards of 400 clients and potential distributors

Assistant Instructor, Indiana University, HTML Beginners Class, Summer 2007 and 2008.Collaborated with other instructors on daily activities and questionsManaged private tutor sessions of 3 to 5 students

Research Assistant to Predrag Radivojac, Professor of Bio-Informatics, Indiana University, Summer 2007Performed technical analysis of bacterial data, searching for correlations between bacterium infections and symptomsCreated and delivered a presentation on two academic articles each week to the research group to help drive discussion and research

Research Skills

Card sorting, Cognitive Walk Through, Contextual Inquiry, Ethnographic Observation, Eye Tracking Study, Flow Diagrams, Flow Models, Focus Groups, Journal/ Diary Study, Observational Studies, Paper prototyping, Personas, Sketch/ story boarding, Surveys, User Testing, Wire Framing

Technical Skills

Windows XP 7, Mac OS X 10.4 and newer, Office 2010 and 2011 and newer (Mac and PC), Adobe Suites 4.0 and newer (Mac and PC), Maya 9 and 10, Java, Xcode, HTML5, CSS3

References

Erik Stolterman

Chair, Informatics

estolter (at) indiana.edu

812-***-****

Relationship: My Dean of HCI and personal advisor for classes

Marty Siegel

Director of Graduate Studies

msiegel (at) indiana.edu

812-***-****

Relationship: Proffessor and reference to enter the program

Dennis Groth