Mechanical Engineering Engineer

Jeralyn Reese Mountain View, CA ***** 415-***-**** *******@************.***

ExperienceUser

Inspired, Mountain View, CAFounder and Principal, March

****-*******. *******

qualitative user experience research services that help companies discover user

insights to inspire innovation and strategy. Work

closely with client teams to understand their business goals and research

needs, and design research plans accordingly. Research

services include: Ethnographic Field Studies, Contextual Inquiry, In-depth

Interviews (IDIs), Usability Lab Studies, Paper Prototype (RITE) Studies, Participatory

Design, Persona Development, Expert Evaluations, Task Analysis, and Diary

Studies eBay,

San Jose, CALead User Experience Researcher,

March 2007-March 2008. Lead

qualitative research to explore the user experience of and develop strategy for

new opportunities and acquisitions. Manage

research vendors conducting unbranded research. Conduct

data mining using Teradata SQL to support and validate qualitative research

findings (supporting the entire User Experience Research team).

Mentor

other User Experience Researchers on methodology and research skills. Senior User Experience Researcher,

December 2004-March 2007. Planned,

conducted, documented, and presented user experience research for a variety of

projects including the following methodologies: cognitive walkthroughs,

participatory design sessions, ethnographic field studies (domestic and

international), usability lab studies, RITE studies, and phone interviews.

Developed

strategic research plans and leveraged research findings to guide teams in

changing the product roadmap to meet users needs. Pioneered

holistic, multi-project research approach, encouraging collaboration among

teams.

Led

persona creation for key projects.

Mentored

other User Experience Researchers on methodology and research moderation

skills.

Designed

and led effort to create a participant recruiting system to track all User

Experience Research participants, research, and reports.

Yahoo!,

Sunnyvale, CAUser Experience Researcher,

August 2002-December 2004.

Planned, conducted, documented,

and presented user experience research for multiple communication products

including Personals, Mail, Photos, and Groups.

Employed a variety of research

methodologies to meet teams needs including ethnographic field studies,

usability lab studies, RITE method, usability benchmarking, desirability

studies, and surveys.

Led global ethnography effort and

conducted field studies in 6 countries to assist teams with identification of

future product opportunities and direction. Developed global personas and worked closely with

designers to improve user experience.

Siebel

Systems, Inc., San Mateo, CAUser Experience Engineer, July

2000-July 2002.

Conducted, documented, and

presented usability lab studies, field studies, heuristic evaluations, and

surveys for customer relationship management applications for windows-client,

web-client, Palm OS, PocketPC, and wireless (WAP) platforms. Led usability and re-design efforts for all

Sales-related applications. Created an online database for tracking core

usability issues and design recommendations. Assisted in development and documentation of

usability processes and templates.

Excite@Home, Redwood City, CA

Usability

Lab Research Assistant May 2000.

Assisted with lab

and field studies for Excite@Home broadband and narrowband web service

products.

Assisted with

production of usability highlights videos.

Interval

Research, Palo Alto, CA

Usability

Engineer, April 2000.

Conducted concept

and usability testing for new consumer products based on broadband technology.

Assisted with user

testing and focus groups.

IDEO

Product Development, Evanston, IL

Summer

Intern, Summer 1999.

Conducted

product benchmarking, testing, and technology research for the design of a new

portable humidifier/vaporizer.

Assisted with ethnographic

field studies and usability research.

Participated in

concept and technology brainstorming sessions.

Built and tested

concept prototypes.

IDEO

Product Development, Palo Alto, CA

Research

Assistant, Spring 1999.

Maintained the

Techbox, a company-wide tool to facilitate knowledge management.

Brainstormed designs

for new physical embodiment of the Techbox.

Maintained and

updated Techbox Intranet web site.

Brainstormed new

business models for the Techbox.

Education Stanford

University, Stanford, CA

Master of Science in

Mechanical Engineering, Design Division, June 2000.

Coursework included:

Team-Based

Design, Human-Computer Interaction Design, Work Space

Design,

Ambidextrous Thinking, Technology Venture Formation, Computers and Interfaces.

Massachusetts

Institute of Technology, Cambridge, MA

Bachelor

of Science in Mechanical Engineering, Concentration in Anthropology, June 1998.

Thesis: Public Bathroom

Re-Design.

Activities

Member

of BayCHI.

Member

of Usability in Practice Committee for ACM SIGCHI 2002 Annual Conference.

Member

of The National Engineering Honor Society, Tau Beta Pi.

Member

of The Mechanical Engineering Honor Society, Pi Tau Sigma.

Patents

Co-Inventor

on Key Fob with Valet and Car Locator Feature patent in the U.S. (US6386007),

Europe (EP1185754), Brazil (BR0011627), and the World Intellectual Property

Organization (WO0077329). Co-Inventor on Fob Command Mechanism patent in Europe

(EP1060963).

Skills

Basic HTML,

Dreamweaver, Fireworks, Teradata SQL.

Contact this candidate