Customer Active Directory

Patrick Welch's ePortfolio

Contact Email: ****@*************.***

Summary

Motivated and hard working individual that is looking to be challenged and meet the expected goals. I have experience and knowledge in working with Windows and Linux operating systems, servers, networking infrastructure and troubleshooting as well as several programming languages including Java, HTML, Perl and PHP. Good critical thinking skills that help with solving both hardware and software related issues as well as working with others in solving issues as a team.Core Competencies

EfficiencyPlanningOrganizational Skills

Budget and Cost BalancingHuman Interaction

Active Directory / Servers

Hardware and Software Troubleshooting

Java, HTML, Perl and PHPWindows and Linux Experience

Efficiency

While mowing lawns, I had to plan ahead to make sure I finished each lawn on time and on the day in which it was scheduled to be done.Choosing only the necessary steps to take when fixing either a hardware or software issue for a customer. I look to do only what is absolutely needed to fix the problem.Planning

I had to adapt to when the customer wanted the lawn mowed as well as how to best keep the lawn in good condition.While working in the computer lab, I needed to think of how best to explain the material to the student who needed tutoring.Organizational Skills

I had to organize my schedule around my own schedule as well as my customer's schedule.Keeping files organized on a customer's computers allows for easier access and a better computing experience.Budget and Cost Balancing

Mowing lawns meant accounting for gas for the lawn mower, trimmer as well as my vehicle. I needed to cover my cost for the gas and the travel time that it took me to drive to the various customer's homes.Some of my customers didn't pay me on a week to week basis so I needed to keep an organized log of when I mowed each lawn, how much I was to be paid and whether or not the customer was up to date on their payments.I needed to cover the cost of all of my expenses and make a profit. However, I also needed to keep my prices reasonable for my customers.Human Interaction

Making a good first impression is very important in any job environment, but being self-employed makes this an absolute necessity.Making a good impression is important while working on computers as the customer is trusting you with their property.Working as a tutor, I needed to come across as a helpful individual who has patience with the student's struggles with the material they are trying to learn.Active Directory / Servers

Experience with Active Directory on Windows Server 2003 and 2008.Implemented domains, organizational units, NTFS permissions, group policies as well as login scripts.Hardware and Software Troubleshooting

Have solved various software problems (printers, peripherals, internet, installation/removal of programs, preventative maintenance, etc.) on Windows desktops and laptops.Restore a Windows installation to a previous point or re-install the operating system.Java, HTML, Perl and PHP

Coded many scripts and programs using Java, HTML, Perl and PHP languagesExamples include a golf game (Java), a tutorial on how to install Windows Server 2008 Core Version (HTML), an addicting dice game (Perl) and a cost and profit inventory system and calculator to be used by a small business (PHP).Windows and Linux Experience

Installed and worked with the following versions of the Windows operating system: DOS, Windows 98, Windows ME, Windows XP, Windows Vista, Windows 7, Windows 8, Windows Server 2003 and Windows Server 2008.Installed and worked with the following versions of the Linux operating system: Slackware, Ubuntu, Fedora, Slax

Have worked with networking features (domains, DNS, firewalls, permissions, etc.) on various versions of both Windows and Linux.Previous Work Experience

Lawn Care (2004 to 2008) - Self-Employed

Mowed and manicured lawns for clientsDesigned schedule to optimize lawn condition as well as customer's satisfactionManaged billing and payment for each client

Computer Lab Assistant (2010) - University of Maine Farmington

Responsible for opening the lab room in the morningTutored other students on the material covered in various courses in the Computer Technology programEducation

Reiche Elementary School - Portland MaineKing Middle School - Portland MainePortland High School - Portland MaineUniversity of Maine Farmington - Farmington, Maine (Computer Science program, attended for two semesters)Southern Maine Community College - South Portland, Maine (Computer Technology program)

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