Customer Service Quality

Annie Davis

Email: ********@***********.***

Address:

City: McDonough

State: GA

Zip: 30253

Country: USA

Phone: 229-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and responsible Cashier with 3 years in retail and customer service. Solid team player with upbeat, positive attitude.

Educational Background:

High School Dipolma from Middle Georgia Technical College, Warner Robins GA 1/2001 to 2/2013 (Criminal Justice)

Job History / Details:

Career Overview

Personable and responsible Cashier with 3 years in retail and customer service. Solid team player with upbeat, positive attitude.

Core Strengths

Strong organizational skills

Active listening skills

Courteous demeanor

Energetic work attitude

Customer service expert

Adaptive team player

Opening/closing procedures

Sharp problem solver

Accomplishments

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Work Experience

January 2012 to February 2013

Quality Dry Cleaners Cordele, GA

Front Desk Clerk

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Managed quality communication, customer support and product representation for each client.

February 2010 to August 2011

Quality Dry Cleaners Vienna, GA

Front Desk Clerk

Created new processes and systems for increasing customer service satisfaction. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

March 2008 to January 2009

Noy Just Java Vienna, GA

Barista

Worked as a team member performing cashier duties, product assistance and cleaning. Resolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client.

Educational Background

2013 Middle Georgia Technical College Warner Robins, GA

Associate of Applied Science Criminal Justice

Continuing education in Psychology.

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