Customer Service Manager

Caitlin Moore

Email: *********@********.***

Address: **** ******* ***** ****

City: Woodbine

State: MD

Zip: 21797

Country: USA

Phone: 410-***-****

Skill Level: Entry

Salary Range: $35,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

1717 Cattail Woods Lane 443-***-****

Woodbine, MD 21797 ********@*****.***

CAITLIN MOORE

Overview: I am a determined individual that uses initiative and teamwork to meet customer expectations and business objectives. You`ll find me extremely flexible with job assignments and opportunities. I value long term success and developing / maintaining business relationships. My computer skills include: Microsoft Office, Adobe Dreamweaver, Photoshop, Flash (Basic), In-Design software, CSS and HMTL code. My creativity shows with Audacity sound editing, Windows movie maker, PowerPoint multimedia presentations and web site design.

Education:

Bachelor of Science in Mass Communication, Towson University December 2009

Professional Experience:

Enterprise Rent-A-Car: Management Trainee, Owings Mills, MD Jan 2011 to Present

* Showed work flexibility by transferring from Westminster to Airport to Owings Mills branches to meet business staffing needs.

* Demonstrated customer service by increasing Customer Survey results from 78 to 92% (out of 100%) satisfaction rating; this was accomplished through daily, face-to-face customer interaction at branch and calls to former customers to verify service was excellent and any suggestions for improvements.

* Established teamwork by working with other branches to share rental vehicles to maximize success of area over individual branch.

* Validated leadership by managing all branch operations while manager out on maternity leave.

* Improved communication by pro-actively contacting insurance and body shops businesses serviced by branch to maintain open communication and better forecast their rental needs.

* Displayed business operation skills by increasing rental fleet from 70 to 90 vehicles while making sure fleet meets customer requirements and maximize vehicle utilization.

* Executed business continuity by managing revenue, cash balance, profit+loss in order to exceed branch results of previous year.

* Exhibited organization & planning by pro-actively scheduling future customer reservations instead of waiting for regular customers to contact Enterprise

Private Child Care Provider, Woodbine, MD Aug 2010 - Dec 2010

* Showed responsibility by caring for children while parents were at work.

* Advanced creativity by designing activities that keep children`s attention and promotes learning.

Finra: Customer Service Representative, location, MD Jan 2010 to July 2010

* Demonstrated quick learning abilities by answering customer questions without prompts and references.

* Encouraged teamwork by coaching new employees on the proper procedures and etiquette to answering calls.

* Demonstrated communication by remotely helping customers login and navigate a web site to check their status.

Charlie`s Bayside Restaurant: Waitress, Fenwick, DE May 2009 - Aug 2009

* Maintained excellent customer service by meeting or exceeding customer expectations as proven by generous tips

* Motivated teamwork by working with kitchen and bar staff to time delivery to meet customer expectations.

Towson University Day Care: Child Care Provider, Towson, MD Jan 2008 - May 2009

* Provided flexibility by accepting work assignments for others who were unable to meet their obligations.

* Enhanced creativity by designing lesson plans to keep children`s attention and promote learning.

Subway: Food Preparation Specialist, Mount Airy, MD May 2003 - Dec 2008

* Showed organization skills by using multiply staff, assembly line technique to more quickly preparing foods.

* Utilized manager skills by directing staff and making sure business operation ran smoothly.

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