Customer Service Manager
Resume:
Viola King
Email: *********@********.***
Address: P.O. Box 1052
City: Ocean City
State: DC
Zip: 20001
Country: USA
Phone: 410-***-****
Skill Level: Management
Salary Range: $45,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Viola Olga King
Email: **********@*****.***
Citizenship: USA
Education:
Salisbury University, Salisbury, MD January 2009 - December 2011
Graduated 12/2011 - Bachelor of Arts
GPA: 4.0 of a maximum 4.0
Major: International Studies
International Relations Concentration; Regional Specialization - Europe
Recipient of 2012 Justin Y. Shen Memorial Award for Outstanding Academic Achievement in International Studies
Membership in an academic honor society: Pi Gamma Mu - International Honor Society in Social Sciences; Maryland Gamma Chapter
My program of study included but was not limited to classes in Cultural Anthropology and Linguistics, Cross-Cultural Conflict Analysis and Resolution, International Relations, Macroeconomics, Regional Geography of Europe and Asia, Comparative European Government, Studies of European Union, United Nations System, Causes of War, Comparative Politics of the Middle East, and Politics of Russia and the Soviet Union.
I excelled in every class I took, earning the highest score in the group. I have never gotten any grade other than a high A for any exams, assignments, tests, essays, or research projects.
One of my research papers on Democratic Transition in Post-Soviet Latvia has been accepted for publication in the 2012 Fall issue of the International Social Science Review.
Wor-Wic Community College, Salisbury, MD September 2006 - December 2010
GPA: 4.0 of a maximum 4.0
Major: General Studies Transfer
I completed a wide range of General Studies classes to be transferred to a University.
Minsk State Linguistic University, Minsk, Belarus September 1999 - June 2001
GPA: 4.0 of a maximum 4.0
Credits Earned: 123 Semester hours
Majors: English, Education; Minor: French
Honors: Summa Cum Laude
Specialization - Linguistics; Concentration - Teaching Foreign Languages (English, French)
Dean's Lists; Recipient of Honorary Francisk Skaryna Scholarship
The areas that I studied in depth included Comparative and Applied Linguistics, Historical and Comparative Philology, Stylistics, Methodology and Pedagogy of Teaching a Foreign Language, Interpreting, and Advanced French language.
Minsk Linguistic College #24, Minsk, Belarus September 1997 - June 1999
Associate's Degree 06/1999
GPA: 4.0 of a maximum 4.0
Major: Foreign Language Teaching (English); Minor: German
Honors: Summa Cum Laude
Specialization: Teaching a Foreign Language (English, German)
I specialized in World Literature, Russian and Belarusian languages, History, Social Sciences, Religious Studies, Art, and Intermediate German language.
Minsk Educational-Linguistic Complex #24, Minsk, Belarus September 1994 - June 1997
High School or equivalent
GPA: 4.0 of a maximum 4.0
Credits Earned: 140 Quarter hours
Major: High School General and Linguistic Studies
Honors: Summa Cum Laude; Class Valedictorian
Work Experience:
store manager 08/2004 - Present
7-Eleven #26106 average hours per week: 45
106 N Division St, Ocean City, MD 21842
Salary: 48,100.00 USD Per Year
Supervisor: Kristen Hovance 410-***-****
* I operate the business, run financial reports, place orders, and control the inventory.
* I administer quality control, develop business plans and budgets, and implement innovations and new technologies into business. I analyze sales trends and adjust the product mix according to customer demands.
* I serve as a liaison between the franchisee/owner and the corporate office.
* I lead and supervise a team of up to 20 employees, manage payroll and work schedules, monitor employees` progress and delegate tasks to the staff members. I recruit, interview, and train new employees.
* I negotiate with vendors, suppliers, maintenance specialists, wholesale vendors, and transportation companies, as well as resolve customer service issues and complaints.
* In 2011, I led our team to achieve a 9.3% overall sales increase, including a 14% increase in just the 3rd quarter alone, and a 12% overall increase in profit. I managed to achieve 100% quality scores on evaluations in the 2nd, 3rd, and 4th quarter of 2011, and the 1st and 2nd quarter of 2012. My team and I consistently receive awards for outstanding results in customer service, profits, and consistent compliance with company and state rules, laws, and regulations.
* I monitor security tapes for any potential unlawful or harmful activity on the part of employees or customers. When I detect violations of law or of store policy I investigate them further to identify the guilty parties and determine the further course of action.
assistant store manager 12/2003 - 07/2004
Shore Stop - GPM Investments, LLC average hours per week: 45
11121 Racetrack Rd, Ocean Pines, MD 21811
Supervisor: Raymond 410-***-****
* I assisted the store manager in operating the store; ordered merchandise, processed invoices, and ran financial reports. I recruited and trained new employees.
retail sales associate 08/2003 - 11/2003
Glitter and Gold - Three Dimensions Inc average hours per week: 40
6 S Atlantic Ave, Ocean City, MD 21842
Supervisor: Patty 410-***-****
* retail sale of jewelry and jewelry-related items
* customer service
* cataloguing, ordering items and tracking orders
sales associate 12/2001 - 07/2003
7-Eleven # 26106 average hours per week: 45
106 N Division St, Ocean City, MD 21842
Supervisor: Katerina Medvedeva-Diehlmann 410-***-****
* waiting on customers; operating cash register
* ordering and stocking merchandise
* maintaining the store in order
interpreter / assistant special events coordinator (intern) 04/2000 - 06/2001
Belarus Tennis Association average hours per week: 30
63 Masherov Avenue, Minsk, Belarus 220035
Supervisor: Paul Grablevskij (375-**-*******
* planning and organizing ceremonies (award presentation, opening, closing ceremonies etc.), social functions, media functions, and entertainment events
* synchronous two-way interpreting (English, French, German, Russian etc.)
* translating official documents, correspondence, press-conferences, and reports
* making travel arrangements for athletes, journalists, umpires, and officials.
* I served as an interpreter and personal assistant for the South African Republic tennis team (in 2000) and the Zimbabwean tennis team (in 2001) during the Davis Cup matches held in Belarus, and managed to receive the highest praise from them for my efforts.
* I also assisted a team of journalists and event organizers as well as officials from the Davis Cup, Belarus Tennis Association, and Belarusian Olympic Committee. I successfully interpreted press-conferences, meetings, and award presentations.
Teacher (intern) 03/1999 - 06/1999
Minsk Educational-Linguistic Complex #24 average hours per week: 20
40 Internatsionalnaya St, Minsk, Belarus 220050
Supervisor: Professor Andreasjan (+375-17) 294-76-63
* I taught English language to students of the 3rd and 7th grades;
* developed and implemented learning exercises and aids, utilizing theoretical knowledge of pedagogy and methodology of teaching foreign languages;
* encouraged self-motivation and academic curiosity in students;
* organized extra-curricular activities and parent-teacher conferences;
* I managed to gain trust and respect from my students and arouse their learning curiosity. I also build a close relationship with the faculty and the students' parents.
Activities:
Volunteer work:
* Jaycees Foundation, December 2011. I participated in the Christmas Shopping Event for Underprivileged Children: I chaperoned children, made sure they stayed within the allotted budget, and that they avoid age-inappropriate items.
* Minsk Central Veterans` Hospital, February - May 1998. I helped with organizing concerts and other entertainment events for veterans.
Cultural Immersion trips sponsored by United Artists, Washington D.C., 2008-2009. I participated in several Cultural Immersion trips organized by United Artists to promote cultural exchange. As part of these trips, we visited a number of foreign embassies (such as Embassy of Saudi Arabia, Egypt, Oman, China, Russia, India and others).
International Youth Forum on Environmental Health and Quality of Life, Nykoping, Sweden, October 1998. I represented Belarus, alongside with 4 other students, at the Youth Forum dedicated to discussing and finding ways to solve environmental problems and improve quality of life in the countries of the Baltic Region.
High School Class President, Minsk Educational-Linguistic Complex #24, Minsk, Belarus, 1995 - 1997. I represented the class at Student Body meetings, organizing extra-curricular activities, coordinated volunteering and tutoring programs.
Language Skills:
Russian: advanced (native)
Belorussian: advanced (native)
French: intermediate
German: intermediate
Polish: beginner
Affiliations:
Pi Gamma Mu - International Honor Society in Social Sciences; Maryland Gamma Chapter
Awards:
2012 Justin Y. Shen Memorial Award for the Outstanding Senior in International Studies
Dean`s List:
Wor-Wic Community College: Spring 2007, Spring 2008, Fall 2008, Spring 2009;
Salisbury University: Fall 2009, Spring 2010
Recipient of Honorary Francisk Skaryna Scholarship at Minsk State Linguistic University
Publications:
Latvia-Unique Path Towards Independence and Challenges of Transition - to be published in the 2012 Fall/Winter issue of The International Social Science Review.
References:
Kristen Hovance
7-Eleven: corporate business consultant
*******.*******@*-**.***
Dr. Greg Cashman
Salisbury University: Professor; Program Coordinator for International Studies
*********@*********.***
Rex Dunt
Dr. Len Robinson
Salisbury University: Associate Professor; Political Science Department Chair
**********@*********.***
Dr. Richard Bowler
Salisbury University: Professor; Interim Graduate Director
********@*********.***
Eastern Shore Distributing: technician
************@***.***
Additional Information:
* excellent leadership and organizational skills, extensive managerial experience, ability to supervise work force, manage payroll, organize team work and delegate authority; experience in logistics, scheduling and estimating
* extensive experience performing various administrative and clerical tasks and office processes, running all types of reports, handling correspondence, phone calls, and staff meetings
* ability to work under pressure, or under tight deadlines; multi-tasking and problem-solving skills, extreme attention to detail
* excellent communication, negotiating, and public relations skills
* extensive computer skills; knowledge of main software applications (Word, Excel, Outlook, Power Point etc.), considerable typing speed (over 45 WPM) and accuracy
* research and data collections skills
* excellent analytical skills; ability to analyze, interpret, sort, and evaluate information, to detect trends, developments, causes-effects, inconsistencies, and patterns, to create scenarios and predict possible outcomes
Contact this candidate