Manager Software
Resume:
Overall Resume of Steven C. Simmons
Steven C. Simmons
Dexter, Michigan 48130
734-***-**** (home)
734-***-**** (cell)
***@*****.***
Professional Experience
ANS/UUNET/WorldCom, Ann Arbor, Michigan, 1998-2002
UUNET division of WorldCom is largest Internet provider in the world.
Manager and Developer, Dial Configuration Systems
Group provided tools for operations and other groups to monitor, analyze, and trouble-shoot 2,000,000+ modem pool.Guided a group of young programmers in development methods, especially with regard to software and system maintainability.Design and implementation of component-based tools and reports with emphasis on code reuse and flexibility.Supervised portions of large project to integrate legacy UUNET and ANS dial equipment into a single database and support tool set.
Manager, Dial Engineering
Directed second-level escalation group for support of corporate modem pool.Managed group that covered the more difficult or chronic trouble areas of the dial network.Grew department from 6 to 14 as modem pool expanded from 500,000 to over 2,000,000.Reduced backlog on hiring from 50% of staffing to zero.Guided staff in developing statistical and report-based proactive analysis of poorly performing equipment, preventing problems from becoming visible to user.Reduced average time-to-repair of chronic problems by factor of 3.Established tracking and reporting system on time-to-resolve and closure rate.
First Virtual Holdings, Inc., Ann Arbor, Michigan, 1996-1997
FVHI produced secure software, processes and services for Internet-based commerce.
System Administration Research/Director of Development, Eastern Operations
Examined, developed, and refined Internet-based commerce systems for
secure transactions across open networks.
Managed research and
development group.Provided constant communication with parent office in San Diego.Closed all outstanding facilities issues from previous management.Closed 18 months of outstanding personnel issues in 60 days, including all reviews and salary adjustments.Participated in selection of Director of Operations and Director of Quality Assurance at parent office.Performed security audit and security evaluation of systems and software.Specification and initial design of rapid recovery and redundant processing system for core Internet commerce systems.
INLAND SEA, Dexter, Michigan 1986-1997
Inland Sea provides system administration, training and general
consultation services for UNIX, TCP/IP networks and the Internet
Sole Proprietor
Responsible for all phases of business including sales, accounting and
execution of contracts.Provided support, management, planning and installation of UNIX systems on TCP/IP networks at client sites.Supervised the connection of several clients to the Internet.Developed/provided training on UNIX, system and network administration, C, and shell programming.Consultation on UNIX-based software applications and systems from design through deployment.Taught "Understanding TCP/IP" and "Implementing TCP/IP for Systems Integration" for DataTech.
MSEN, INC., Ann Arbor, Michigan 1992-1994
MSen is an independent Internet service provider.
General Partner/Vice President of Communications
One of three active partners in self-funded startup, doing any and all tasks which arose.Directed customer support, defining and implementing quality metrics, problem tracking systems, and user notification systems, resulting in 70% reduction in complaints and reducing time to resolution by factor of 8.Wrote or obtained system software and applications, did installation and documentation of systems.
INDUSTRIAL TECHNOLOGY INSTITUTE, Ann Arbor, Michigan 1988-1992
ITI was a R&D think tank for technologies relating to manufacturing and industry.
Systems Manager/Senior System Programmer
Support, deployment, maintenance and enhancement of internal and external networks and computing systems.
Supervised a staff of 11, including help desk, operation staff, systems programming staff and desktop system support staff.
Supported 150 end users.Developed and implemented plan for upgrade of all internal systems, executed plan with little modification over next five years.Managed department through successive downsizings and merger with MIS with over 85% reduction in staff while maintaining critical services.Maintained and upgraded five central systems single-handedly, reducing hardware and software maintenance costs by over 60%.Established site s first Internet connection in 1986.
SCHLUMBERGER TECHNOLOGIES, Ann Arbor, Michigan 1986-1988
Schlumberger Technologies was a developer of CAD/CAM/CAE software.
Network Manager/UNIX Software Specialist
Lead systems programmer and supervisor of systems programming and support staff.
Responsible for capacity planning and deployment of systems and technology selection.Expanded facility from 6 to 17 file servers, from 55 to 170 nodes, from 3 to 5 ethernet backbones, tripled storage capacity.
Became one of the largest Sun networks in the world.Internal consultant on product design in UNIX environment.Designed and implemented product security database and software, managed internal security.Implemented proactive system monitoring for potential failure, reducing overall downtime from over 10% to less than 1%.Developed internal technical training and produced technical newsletter.Established sites first email connection with Internet.
BELL NORTHERN RESEARCH, Ann Arbor, Michigan, 1983-1986
BNR was the research and development arm of Northern Telecom.
Member of Scientific Staff
Laboratory consultant on UNIX/C and portable software development.
Software test engineer.Designed and implemented user-level and application level interfaces between UNIX operating system and digital PBXs.Designed and oversaw implementation of terminal and operator emulation software for use as a general-purpose test tool.
ADP NETWORK SERVICES, Ann Arbor, Michigan, 1980-1983
ADPNS was a developer and manager of large-scale time-shared business applications.
Senior System Analyst
Systems and applications programmer.Specified, designed and developed device-independent graphics software systems for UNIX-based business applications.Designed and implemented report generation language for early relational database management system.
Education
Graduate of the University of Michigan Ann Arbor in 1980,
receiving a Bachelor of General Studies with concentrations
in Computer Science, English, and Philosophy.
Personal Interests
Hobbies include reading, writing, and folk music.
Vitae
Professional Activities
Founding member of The Systems Administration Guild (SAGE),
a professional society which grew to nearly 2,000 members
in less than five years.
First elected president (1992), board of directors from 1992 to 1994.
Conference chairman for the Fourth Annual Large Installation Systems Administration Conference (LISA), 1990.
Program committee member for Fifth, Sixth, Seventh, Eighth and Tenth Annual Large Installation Systems Administration Conference, 1991-1994, 1996.
Invited speaker with Elizabeth Zwicky, ‘Rules of Thumb for Systems
Administration’, LISA VII, 1993; and LISA XIV, 2000.
Session chair, Fifth and Sixth Annual Large Installation Systems Administration Conference, 1991 and 1992.
Member in good standing of IEEE, IEEE Computer Society, USENIX, SAGE.
Co-founder and coordinator (1984-1994) of SEMiSLUG,
the Southeastern Michigan Sun Local User Group.
Publications
Many of these publications and other writings are available at
.
With Elizabeth Zwicky and Ron Dalton,
“Policy As A System Administration Tool,”
Selected Papers In Network and System Administration,
Anderson, Burgess & Couch, Wiley Books, 2001. Originally published in
Proceedings of the 1990 Large Installation
System Administration Conference (LISA IV), 1990.
“Software Design for Installability,”
Proceedings of the USENIX Applications Development Symposium, 1994.
“The Laws of System Administration,” ;login:, 1992.
“Redundant Printer Configuration,”
Proceedings of the Fifth Large Installation Systems
Administration Conference (LISA IV),1991.
“Life Without root,”
Proceedings of the 1990 Large Installation
Systems Administration Conference (LISA IV), 1990.
“Making A Large Network Reliable,”
Proceedings of the 1988 Workshop On Large
Installation Systems Administration (LISA II), 1988.
“On The Benchmark Trail,” Datamation, Oct. 15, 1986.
“The Quark, of Course,” Datamation, May 1985 (humor).
With R. A. Schweitzer, “Interactive, Direct-Entry Approaches
to Contentious Gathering Event Files,”
Journal of Social History, 1979.
As Technical Editor
Building Internet Firewalls
by Brent Chapman and Elizabeth Zwicky,
O'Reilly and Associates, 1995.
Software Engineering in the UNIX/C Environment
by Frakes, Fox, and Nemjeh.
Prentice-Hall, 1990.
UNIX For Super-Users
by Eric Foxley.
Addison-Wesley, 1985.
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