Customer Service Information Technology
Resume:
Anthony Kashmanian
Email: abqsci@r.postjobfree.com
Address: **** ********* **.
City: West Springfield
State: MA
Zip: 01089
Country: USA
Phone: 413-***-****
Skill Level: Management
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
ANTHONY KASHMANIAN
2042 Westfield St.
West Springfield, MA 01089
abqsci@r.postjobfree.com
COMPUTERS & NETWORKING: CONFIGURATION INSTALLATION TECHNICAL SUPPORT
Self driven and astute IT professional with a MS in Information Assurance and Security training; distinguished as a gifted troubleshooter, and trainer with a record for customer satisfaction.
TECHNICAL PROFICIENCIES
Information Technology Telecommunications Network Architecture Data Recovery Security Project Management Hardware: Desktop PC Laptop Tablet Server Stations Platforms: Mac OS MS Windows Linux Ubuntu WebOS iOS Android Protocols: TCP/IP UDP ICMP HTTP POP3 FTP IMAP Tools : HiJack This Antivirus
SELECTED HIGHLIGHTS
* Unexcelled Customer Service. Provided quality support for GeekSquad, TrendMicro, and Lavasoft; inspired trust and confidence that built a loyal customer base for Ageo Tech.
* Teaching, Coaching and Mentoring. Hired, trained, and managed 30 personnel for Ageo Tech. Adapted tutoring style to individual learners and developed novices into competent IT technicians.
* Expertise. Utilized sophisticated testing methodologies, focus, and persistence to resolve complex issues; diagnosed and isolated faulty hardware. Excel in designing and installing networks.
EMPLOYMENT
Service Manager - AGEO TECH LLC (West Springfield, MA) 2005 to Present
Direct delivery of remote technical support, IT consulting, installation and repair with sole accountability for customer satisfaction and P&L results. Take calls from individuals and business clients. Troubleshoot diverse problems and make recommendations. Follow technology development; procure equipment and tools. Hire, train and supervise technicians. Assign work with sensitivity to client budgets and time issues.
Established reputation for quick and cost effective solutions that include software installation, virus/spyware removal, wired and wireless network configuration and deployment.
Won a contract with Support Space and supplied quality remote support services for industry leaders, GeekSquad, TrendMicro, and Lavasoft.
Other work experience includes Host / Bartender - PICCADILLY PUB (Springfield, MA)
EDUCATION
CAPELLA UNIVERSITY (Minneapolis, MN)
* Master of Science in Information Technology with a specialization in Network Assurance & Security (Final GPA 4.0)
UNIVERSITY OF MASSACHUSETTS (Lowell, MA)
* Bachelor of Science in Information Technology (Final GPA 3.7)
* Certification in Data-Telecommunications
AMERICAN INTERNATIONAL COLLEGE (Springfield, MA)
* Bachelor of Arts in Political Science
* Microsoft Word resume available at http://www.ageotech.net/resume/
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