Customer Service Manager
Resume:
Danielle Fedorko
Email: *********@********.***
Address: ** ******* ******* #**
City: New Windsor
State: NY
Zip: 12553
Country: USA
Phone: 845-***-****
Skill Level: Entry
Salary Range: $30,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Danielle Fedorko
10 Oakwood Terrace #18
New Windsor, NY 12553
845-***-**** cell ********@*******.***
8/11 - Present Adams Fairace Farms Newburgh, NY 12550
Customer Service Associate Part Time
* Perform bakery counter customer service, packaging and display of product at direction of bakery
management, breakdown, cleaning and restocking of department during closing shifts.
10/08 - 7/10 Orange County Diabetes & Endocrinology Newburgh, NY 12550
Receptionist Full Time
* Performed general front desk operations; patient intake, check in, checkout and scheduling.
* Managed very heavy inbound call volume. Calls were moderately to highly complex.
* Confirmed all next day appointments.
* Scanned all documents and attached to patient`s chart in E Clinical Works operating system.
05/06 - 08/08 Access Medical Group New Windsor, NY 12553
Patient Coordinator Full Time
* Performed general front desk operations; patient intake, check in, check out and scheduling.
* Managed very heavy inbound call volume. Calls were moderately to highly complex.
* Directed calls to 20 internal extensions and six satellite offices.
* Scheduled appointments for Internal Medicine, Endocrinology, Rheumatology and Podiatry.
* Also Scheduled Blood Work, PFT, Echocardiogram and Ultrasound appointments.
* Rescheduled all no show from previous day and confirmed next day appointments for practice.
* Created report of next day appointments with balances due for collections manager.
* Adaptable, able to multi task, team player.
9/03 - 05/06 St Luke`s Cornwall Hospital Cornwall, NY 12518
Associate Guest Services Full Time
* Greeted and directed patients as they entered the Emergency Department for services.
* Interfaced with Emergency Department secretary and medical staff as needed.
* Kept families of patients updated as to status of treatment.
* Kept waiting area calm and orderly.
2/02-7/02 Comfort Inn Newburgh, NY 12550
Bookkeeper & Front Desk Clerk Part Time
* Responsibilities included preparing daily bank deposit, accounts payable, accounts receivable and collection calls when necessary.
* Administered payroll for 30 employees, maintained personnel records, processed new hire paperwork.
* Assessed credit worthiness of direct bill account applications.
* Also performed regular front desk duties when needed. Regular duties included; assisting guests with check in, checkout and reservations for 130 room hotel.
* Also assisted General Manager, Front Desk Manager, Group Sales Manager and Housekeeping Manager as needed.
* Worked 30 - 40 hours per week.
3/99-11/01 Manpower Inc. New Windsor, NY 12553
Staffing Specialist Full Time
* Responsibilities included the marketing, recruiting and retention of a staff of 100+ employees that were located at a variety of customer locations.
* Administered and scored of various assessments to verify employee skills for assignments as requested by customer.
* Assessed need for skill training. Administration of training programs and monitoring of progress.
* Engaged in extensive telephone and face to face recruiting and marketing.
* Planed, developed, and implemented various marketing programs for business growth as well as employee programs for retention purposes to cut down on employee turnover.
* Provided orientation for HAZCOM, MSDS, and general safety training for all employees.
* Solved any payroll related issues.
* Coordinated advertising and mailings for business to business and general public related activities.
* Solved various employee issues.
* Processed workers compensation and unemployment claims as required.
5/97-6/98 Windsor Motel New Windsor, NY 12553
Front Desk Clerk Full Time
* Performed individual room reservations, group bookings & room assignments for 30 room motel.
* Handled all customer service issues including: special accommodations, pricing, refunds.
* Provided directions & related information on local historical sites, restaurants, public transportation and
other points of interest in the Hudson Valley and New York metropolitan area.
* Operated switchboard with 6 incoming lines and 32 extensions.
* Assisted housekeeping as needed.
Education: Marist College, Poughkeepsie, NY
* Certificate in Paralegal Studies earned January 2001
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