Customer Service Manager

Dulce Perez-Sampedro

Email: **********@********.***

Address: **** **** **** ***

City: Hialeah

State: FL

Zip: 33012

Country: USA

Phone: 305-***-****

Skill Level: Experienced

Salary Range: $40,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Dulce Perez-Sampedro

6125 west 20th Avenue Hialeah, Florida, 33178 305-***-****

Administrator with leadership

Administrative professional offering versatile office management skills and proficiency leadership skills. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Experience

ATI College of Health - Miami, FL Business Solution Consultant, 2011 to 2013

Work closely with employers in the low voltage and ITNA industry. Establish and maintain long lasting relationships where our students can get working experience. Work with students and get them ready for the work field. All this while looking for new employment opportunities for our students.

- Communicated effectively with multiple departments to plan meetings and prepare welcome packages for new students. Established strong relationships to gain support and effectively achieve results.

- Entrusted to manage office in the supervisor`s absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official school correspondence.

- Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

Hotwire Communications - Miami, FL Account Manager, 2009 to 2011

Supervised 53 sky rise properties and all there communications as per their contract. Services such as cable (IPTV or dish), Internet 7 to 15 Megs and phone (VOIP) for both residential and business. Over looked tech routes, appointments and worked closely with association, and property managers to assure quality service. Also presented and finalize service of contracts with new properties. Handle all irate customers` personally.

A & P Management - Miami, FL Customer Service Manager, 2008 to 2009

Managed the customer service department. Supervised 7 employees and handled 60 plus associations and their members with payment information and irate customers. In charge of training and implementing new procedures. In charge of visiting and cold called other association to offer our services. Worked with utility services such as Cable and internet companies to insure customer satisfaction from our property owners.

Bellsouth Communications- Miami, FL Business Rep. Manager, 2005 to 2008

Started in call center taking incoming calls for repairs. Responsible for up selling on repair calls. Evolved to Account Manager in south Miami Small business District. Responsible for finding new Small business and sign them with services. Sales where increased by 12% on 2007 on DSL on my reports. On 2008 became Manager for the bilingual incoming call Rep Department. Responsible for 8 to 11 employees and their productivity.

Education

Kaplan University - Fort Lauderdale, FL

Relevant Courses:

- Computer Science, Information Technology Associates

Miami Dade Community College - Miami, FL

Business Management - Professional Office Procedures, Professional Development, Microsoft Office Specialist

Reference upon request

Contact this candidate