Reply to: abqs55@r.postjobfree.com

Interpreter/translator Chinese Mandarin, Cantonese, Shanghai (New York )

Anna Yuen

C: 917-***-****; abqs55@r.postjobfree.com

QUALIFICATIONS

Over 15 years of professional customer service, team leadership experience in various fields: Retail, Finance (Citibank 1998-1999), Legal (Hunton & Williams Litigation Law Firm from 1996-1998), Education, and Insurance.

Managed and supervised a staff of 5 from 1983 - 1990; assisted owner with buying, re-orders, inventory, merchandising, receiving shipments, organizing, stockroom and the overall retail procedures at the Gap, Alexander and Jacque Darcel. Served as a customer representative at Manhattan Savings Bank and Dollar Dry Dock Financial Center.

Integrated speaking Chinese into customer service interactions to assist management. Appointed to train new hires to review legal documents in trademark unit.

EXPERIENCE

Bellevue Hospital -- New York, NY 8/10 -- Present

Tri - Lingual Patient Representative, Manage Care (Cantonese, Mandarin, Shanghai)

Manage to help outpatients to select a health plan within Medicaid that Bellevue Hospital accepts. (Metroplus, Healthfirst, HIP and Fidelius Specialty Care)

- Contact Medicaid office with the patient's presence to verify their Medicaid is active and the representative will speak directly with the patient to select or to switch their existing health plan.

Calling over 100 patients a week over the phone to remind them their appointment date, Medicaid recertification form is due and advice them to come into Manage Care office. Monitor incoming calls from Bellevue's hot line in regards of their Insurance plan and appointment dates.

Converse with Chinese patients in Mandarin/Cantonese and calling the Interpretation line for other patients that speak in other languages such as Bengali, Creo, French, Polish, Spanish to assist the patients' needs with their Medicaid health plan.

Convert English document to Traditional Chinese characters and create PowerPoint slides for the Finance department.

Data input on Medicaid recertification into the software system, MCOPD, running the report and review entries before we submit it to the main Medicaid office in New York. Using software such as Unity, Web term, EPace on outpatients' record such as Insurance effective and termination date.

Elmhurst Hospital -- Elmhurst, New York, 11/12 -- 1/12

Tri -- Lingual Patient Relation Representative (Cantonese, Mandarin, Shanghai)

Visit patients from In-patient Unit daily. Ensured patients signed their proxy health form and take care of the orientation videos for all in patients. Note taking on complaints and bring to the Director's attention to see that the issue is going to be resolved immediately.

Page Doctors and nurses if an emergency request is needed from patients.

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FREE LANCE - Independent Contractor

Audio Transcriptionist, Phone, Face to FaceTranslator /Interpreter, Consecutive and Simultaneous (Cantonese and Mandarin), 2009 -- present

Phone Interpreting for Domestic and Overseas, New York, California and China 2012

Emergency, Social Security Administration office, Geico and CISCO services

Manhattan Psychiatric Center, Randall's Island, Complex Ward and Kirby Forensic Unit, New York, NY 2011 -2012

Translated for a Chinese --Mandarin speaking patient in all of his group therapies during the week.

MetLife Insurance, New York, NY 2011

Translated for a Chinese injured client (Motorcycle/Car accident)

Account Executive/Sales Demo, Duty Free Shop, JFK, New York, 2010 present

Translated for Clients from China, Hong Kong. Promoted high end luxury products such as Fragrances, Makeup and beauty products such as Marc Jacobs, Lancome and YSL.

New York City Public Schools - Parents/Teachers conference and computer workshops, 2009

Bayside Junior High School, Russell Sage Junior High School, GED Plus -- Manhattan Hub Center

PS 143, PS 139, PS 174, World Journalism Preparatory School, Nathaniel Hawthorne Middle School 74

Francis Lewis High School, Macys, Manhattan Savings Bank and Law offices.

New York City Police Foundation -- New York, NY -- 07/09 - 7/10

Administrative Assistant

Managed database (Raiser Edge software program), updates mailing list, merged letters of invitation and solicitation.

Performs database queries and quality control checks on records, generates donor reports and acknowledgement letters for journal and benefit donors; Makes daily back-up of all entries by system users.

Develop working knowledge of NYPD and affiliations and office practices and procedures; Establish rapport with staff, consultants and police personnel and maintain a positive work attitude.

ACE USA -- New York, NY -- 10/07 -- 04/09

Executive Assistant to ACE Global Corporate Development

Managed and organized the Executives' daily tasks: set up global telephone conference calls, ordered computer equipment, blackberries, company identification cards for new hires.

Provided backup support for additional groups such as ACE International Life with new visas, passports, travel arrangements; submitted reimbursements and legal data entries with clients/matters. Created and reviewed Executives' expense reports and processed departmental invoices.

UBS Investment, Morgan Stanley, Ferghana-Wellspring LLC. -- New York, NY (Contract) -- 09/05 - 07/07

Executive Assistant to Legal/Human Resource/Senior Vice Presidents

Managed Office support for Senior Executives, a team of legal attorneys on a trading floor; conducted research, prepared reports and correspondence, handled information requests, received visitors, arranged conference calls, and scheduled interviews with new hires.

J.H. Whitney Investment Management, LLC -- New York, NY -- 08/04 - 09/05

Executive Assistant to CEO

Managed CEO's personal projects, including personal art collections, private events, dinner functions, extensive international and domestic travel, including personal vacations in the U.S., Europe, Asia, and private jet flight schedules among the crew.

Columbia University -- New York, NY -- 07/03 - 07/04

Executive Assistant to Dean of Student Affairs

Managed day to day operation of the Dean's office and supervised the staff's activities. Prepared the Dean for meetings by research and compiled information associated with meetings by editing documents for the Dean such as speeches for 'Class DF\ay Commencement', 'New Student Orientation' letters to parents, and event invitations to 'Student Class Councils'.

Zurich American Reinsurance -- New York, NY -- 09/99 - 07/03

Executive Administrative Assistant, Account Assistant to CEO, Senior VP, and Director of Global Energy

Managed to use Lotus Notes that link to Executives' daily business correspondence, emails, confidential matters, extensive international and domestic travel arrangement through American Express Travel. Prepared documents, reports and presentations.

Anna Yuen

SKILLS

CPU PC Hardware/Software: WPM: 65-70, Windows XP/2000; MS Office Suite -- Word, Excel, PowerPoint, Outlook; Lotus 1, 2, 3; Internet Explorer. Legal Hardware/Software/Insurance Hardware/Software/Healthcare and other: Unity, QARR med, Webterm, Epace, Raiser Edge, Concur, PeopleSoft, Quick book, Docpoint/SAP; ZARC; DP ZESUS; Fox Pro; Quattro Pro; Team Design; Psion; Staff Cord; CRT IBM and Dentrix.

Language - Chinese: Fluent speaker in Cantonese, Mandarin, and Shanghai, reading and writing in traditional characters

EDUCATION

Queens Computer Center, Certified in Computer Programming/Operation -- Jamaica, NY -- 1992

Queensboro Community College, Liberal Arts -- Bayside, NY -- 1983-1985

New York Licensed Notary -- NY -- 2006

Volunteer and accomplishment

Leader of a tour guide for the parents/students from Columbia University at the MSNBC studio on the weekend, NY 2003

Worked at the FEMEA team (Federal Emergency Management Agency), NY 1993

Worked at Suffolk County Democratic Committee, NY -- Steve Bellone ran for County Executive(Nov. 5 -- 8, 2011)

Demo for Vendor, Marvin Magic at Toys R Us, NY 2010

Location: New York

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