Customer Service Sales
Resume:
Chad Unger
Email: *********@********.***
Address: *** ****** **
City: River Falls
State: WI
Zip: 54022
Country: USA
Phone: 715-***-****
Skill Level: Experienced
Salary Range: $50,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Chad Unger
713 Sunset Ln, River Falls, WI 54022
********@*****.***
Work Experience:
Department of Revenue 12/2010 to Present
Lead Worker/Revenue Collections Officer 5
Train divisional employees in all aspects of the collection process including : phone calls, asset research and enforced collections.
Act as the Leadworker and technical expert on collection methodology and enforced legal actions for a unit of 20 Revenue Collection Officers (RCOs).
Participated on a Department wide team to address Identity Theft procedures.
Served on the divisions Procedures team to review procedure change requests, evaluate how that will impact the collection process and educate the RCO 5 Leadworker team on the changes.
Review system-generated and manual refund requests in GenTax for appropriate amount, recipient and ledger balances.
Facilitate and co-lead practical application sessions with Revenue Collection Officers to discuss complex cases and generate new strategies.
Monitor the development of newly hired RCOs and fulfill training needs on advanced collection topics such as Seizure, Successor Liability and Subpoena.
Evaluate RCOs customer service skills on phone calls and provide formal feedback and coaching.
Serve as a division wide resource to all Revenue Collection Officers and answer questions regarding collection methods and legal actions.
Partner closely with the unit Supervisor to facilitate teambuilding events.
Review legal actions (bank/wage levies, subpoenas, liens) taken by Revenue Collection Officers for appropriateness and accuracy.
Provided mentoring to a new Leadworker during his initial six months in that role.
Department of Revenue 6/2008 to 12/2010
Revenue Collections Officer 3
Independently collected delinquent tax and other state agency debts.
Served as a member of the Client Team communicating with external state agencies and assisting with the referral of their debts.
Volunteered to serve on the Collection Division Walk In team prior to it rolling out to a division wide duty. Provided customer service to taxpayers in a face-to-face setting to resolve their tax debts.
Selected to participate in GenTax 2.1 Roll Out Testing.
Investigated taxpayers ability and willingness to fulfill their tax obligation.
Reallocated to Revenue Collection Officer 3 in December 2009.
Home Depot 6/2005 to 6/2008
Department Supervisor
Supervised fifteen employees, both departmental and sales staff members.
Communicated directives from management.
Evaluated performance and prepared annual reviews.
Trained incoming and existing employees on new products and policies.
Creatively increase sales in response to a variety of sales goals.
Mediated and resolve customer complaints.
Created and evaluated a variety of daily, weekly and monthly reports.
Worked closely with peers to design weekly advertising strategies. .
Deluxe Carpet Co. 6/1999 to 1/2005 Office Manager
Supervised ten employees, both clerical and sales staff members.
Responsible for all financial reports including: Accounts Payable, Accounts Receivable, Payroll and Taxes.
Evaluated performance of employees and provided feedback and coaching.
Reported profit/loss status directly to the officers.
Communicated sales goals with sales department.
Maintained and coordinated installation schedules for fourteen installers.
Henry School District 9/1998 to 9/1999
Science Teacher
Instructed required science curriculum to students in 7th through 12th grades.
Planned and developed daily lesson plans to engage students in learning.
Graded and assessed student achievement.
Maintained communication with parents regarding student achievement.
Supervised science fair project and sponsored several students to State competition.
Education:
Mankato State University, Mankato MNBachelor of Science; Biology / Education
Training:
MDOR LEADERSHIP ACADEMY 2012
Completed Program
Contact this candidate