Customer Service High School

clerical

MONICA HENRY

HOME: 215-***-**** CELL: 267-***-****

***************@*****.***

WORK HISTORY

Independence Blue Cross Philadelphia, PA

Medicare Member Outreach Advisor (Temporary) September 2011 - October 2012

Scheduled members' appointments

Addressed members' inquiries regarding benefit products

Updated members' files using SalesLogix and Sliq software

Greater Philadelphia Health Action Philadelphia, PA

Customer Services Representative December 2009 -- September 2010

Scheduled various appointments using Emdeon and IDX Schedule Net Systems

Handled administrative matters concerning medical records including, but not limited to, filing requests and copying

Presbyterian Medical Center Philadelphia, PA

Patient Registrar -- Emergency Room October 2007 -- November 2009

Registered patients using SMS, HDX, and IDX computerized scheduling systems

Head of all administrative affairs such as, but not limited to, typing, filing paperwork, answering incoming calls, and verifying patients' insurance information

U.S. Postal Service Philadelphia, PA

Mail Handler/Flat Sorter Machine Operator December 2003 -- September 2007

Directed categorization of all incoming mail

Classified letters, parcel posts, magazines, and newspapers to facilitate transportation to sorting/processing area

Occasionally in charge of performing simple canceling operations and rewrapping packages damaged in processing and stamp-canceling machines

Pearl Vision Center Philadelphia, PA

Medical Secretary October 2000 -- November 2003

Maintained positive client relationships through quality customer service including, but not limited to, friendly greetings, answering incoming calls, and scheduling appointments

Prepared patient charges and processed insurance information by hand

Frequently assisted the doctors in eye examinations such as auto refraction

EDUCATION

Palmer's Business School Philadelphia, PA

Certification of Business Administration September 1984 - September 1985

Indo-Chinese American Counsel, La Salle University Philadelphia, PA

Certificate of Completion, Word Processing June 1994 -- June 1995

Martin Luther King High School Philadelphia, PA

High School Diploma September 1977 -- June 1981

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