Customer Service High School
Resume:
Confidential User
Email: *********@********.***
Address: Address Withheld
City: Glenville
State: NC
Zip: 28723
Country: USA
Phone: 413-***-****
Skill Level: Management
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Tracy A Brogle
273 Woudes Mountain Trail
Glenville, NC 28723
***********@*******.***
OBJECTIVE
"To use my diverse skills and abilities in an administrative capacity." A postion that is
energetic and challenging.
WORK EXPERIENCE
Paperchine, Inc., Springfield, MA
International Logistics Manager
11/2004 - Present
Prepare specialized documentation for all Exports for many different locations inside and
outside of the United States.
Negotiate rates and arrange the transportation for all Imports and Exports to external and
internal Customers. Provide the highest level of service and excellent Customer Service.
Manage all Letters of Credits for acceptance and compliance with our Company's requirements.
Manage all Inter company shipments between the USA and our Thailand plant.
Implemented training Sales and Inside Sales on proper International terms, payment terms and
any changes that come from our Government.
Instrumental in the training of the North American Shipper.
Responsible for examining invoices and shipping manifests for conformity to tariff and customs
regulations.
August 2012 became responsible for expediting all purchase orders to insure timely delivery for
internal and external customers.
West Side Dance Center, West Springfield, MA
Instructor / Choreographer
09/2008 - Present
Developed class lessons to keep the students interested.
Engage Students to have fun and learn new skills.
Choose music and choreograph routines that are performed in the annual recital.
Pick costumes to match the theme of the music and routine.
Developed learning plans for each Student based on their talent level.
Maintain and conduct class to keep the Students focused.
Responsible for teaching pre-schoolers up to age 13 in acrobat classes.
Substitute teach when needed for all other types of dance classes.
Fibermark, West Springfield, MA
International Account Specialist and Customer Service
08/1999 - 10/2004
Prepared accurate and detailed quotes for products and shipping rates.
Managed over 20 accounts through-out the world and within the United States.
Worked with Freight Forwarders and consolidators to provide excellent service to my
Customers.
Maintained detailed records of all orders, shipments and documentation.
Produced the invoicing for both Domestic and International shipments.
Anitec, Holyoke, MA
Export Customer Service Specialist
07/1994 - 08/2004
Prepared quotes for products and freight according to Customer specifications.
Managed the flow of all International documents by providing accurate information within the
system and working closely with the finance department.
Arranged and monitored all documentation for full truck loads twice weekly to Canada for
distribution to numerous Customers.
Maintained all Naft certificates and Certificates of Origin.
Responsible for all exports for the Company.
EDUCATION
West Springfield High School West Springfield, MA
High School Diploma in Business / college
Taken many training and certificate courses.
Export Compliance- April 2009
Letters of Credit- September 2010
Incoterms 2010- October 2011
Classification and valuation of goods- Oct 2008
Specialized dance seminars with Rockettes-July 2009
SKILLS
20+ years of Customer Service experience.
4 plus years helping Children build their dreams
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