Customer Service Manager
Resume:
GARY GILBERT
Email: *********@********.***
Address: **** ****** ***** ****
City: SPRINGDALE
State: MD
Zip: 20774
Country: USA
Phone: 301-***-****
Skill Level: Management
Salary Range: $65,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
GARY W. GILBERT
Springdale, MD 20774
**********@*****.***
Able to multi-task during each phase of business requirements using skills in customer relations, production, sales, quality control, recruiting, and training.
SKILLS SUMMARY
Recruiting Hiring Training Customer service Production Marketing Inventory control Sales Scheduling
Public speaking P/L analysis Quality control
PROFESSIONAL EXPERIENCE
Customer Service/Marketing
Enhanced customer data base
Resolved customer complaints
Conducted customer satisfaction calls
Coordinated marketing monthly promotions with showroom planner
Created direct marketing coupons and mailers
Performed demographic research analysis
Developed use of co-op advertising funds campaign with owner
Conducted customer satisfaction mailers
Resolved complaints filed with Better Business Bureau, Consumer Protection Agency and the State Attorney General's Office
Sales
Answered telephones/ Set appointments
Greeted walk-in customers
Initiated work orders
Coordinated work flow for service technicians
Prepared estimates
Sold products and services
Daily opening and closing
Operations
Coordinated new franchise multi-center setup
Inventory set up and control
Recruited, hired, and trained employees
Evaluated center performance to improve profitability
Role played sales, service, and customer relations situations
Performed profit and loss evaluation with franchisees
Conducted regional sales seminars introducing new programs Page 1
GARY W. GILBERT
Springdale, MD 20774
**********@*****.***
EMPLOYMENT HISTORY
General Manager, Total Automotive,
Riverdale, MD 2012-2013
Retail Marketing Manager, D & D Tire Company, Inc., Hyattsville, MD 2010-2011
Manager, Lee Myles Transmissions,
Catonsville, MD 2009-2010
Operations Manager, ATL International, Inc.,
Millersville, MD 1992-2008
Service Manager/Advisor, Bridgestone/Firestone, Inc., Riverdale, MD 1989-1992
Flight Engineer, United States Air Force, (Honorable Discharge)
AWARDS
Outstanding Service Award, All Tune and Lube International, Inc.
Team Work Award, All Tune and Lube International, Inc.
Award of Excellence, Bridgestone/Firestone, Inc.
Air Force Longevity Service Award Ribbon
Air Force Good Conduct Medal
TRAINING/EDUCATION
Service Advisor Course, Automotive Training Institute, Savage, MD
Associates degree equivalent, Community College of the Air Force, Maxwell AFB
Applied Behavioral Science, National College of Education, McLean, VA
United States Air Force, Flight Engineer Specialist, Altus Air Force Base, OK
Steve Brown sales seminar
Tom Hopkins sales course
Zig Ziglar sales course
Proficient with use of Mitchell, Alldata, Shop-Key, ShoPro, InfoMax, M.A.P., Microsoft Office and Internet applications.
Honorably Discharged Veteran seeking a position where my skills, energy, integrity and reliability would compliment your organization. In addition, I speak conversational Spanish and have a U.S. Passport.
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