Customer Service Manager

Ellen Rockett

Email: **********@********.***

Address: ** ******* ***

City: Beacon

State: NY

Zip: 12508

Country: USA

Phone: 914-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Ellen Rockett

45 Lincoln Avenue * Beacon, NY 12508 * 914-***-**** * **********@********.***

SUMMARY

Highly organized Creative Professional with over ten years of experience working in team oriented environments. Strong work ethic with excellent follow-up and attention to detail. Level headed performer who is able to stay calm under pressure. Areas of expertise include:

*Project Management*Establishing & Maintaining Relationships

*Production & Administration*Proofreading

*Graphic Design *Excel Spreadsheets

PROFESSIONAL EXPERIENCE

The Reader's Digest Association Inc., White Plains, NY 2002-2012 (Dec)

Editorial Music Manager

Managed production of all US & Canadian 4CD, Series, Catalog and Custom music packages to ensure timely delivery of masters and art to manufacturers.

* Created and implemented an Excel discography of RD tracks eliminating the need for a card catalog saving valuable time and increasing accuracy and efficiency.

* Consistently met deadlines and never let our department miss a mail date.

* Received company-wide High Performers Award.

* Produced and maintained Excel product flow schedule.

* Established scheduled bi-monthly team meetings to review all aspects of product flow.

* Eliminated the need for outside Prepress by creating PDFx1a files in-house, saving the department money on all outside label projects.

* Coordinated new Vinyl manufacturing process.

* Collaborated with outside labels & design studios in obtaining and sharing label copy, sources, and art templates.

* Effectively communicated the final sequence of music packages to studio, quality/control expert, freelancers, outside labels and design studios. Updated listing notice and art if needed.

* Created art components, packaged files, output hires PDFs to manufacturer and archived final art files.

* Proofed final art from manufacturer to confirm quality and content before print run.

* Established and developed relationships with mastering studios to enable and secure favorable mastering rates.

* Researched RD tracks and input label copy into music listing notices; pulled and expedited RD tracks to mastering studios.

* Distributed final listing notices and upsell info for 4CD sets, catalogs & online store to various departments.

* Utilized software for invoicing and vendor maintenance; handled vendor inquiries.

* Assisted Director of Product Development with document preparation.

Blum Promotions & Displays, Inc., Elmsford, NY 2000-2001

Office Manager

* Organized and updated job folders in preparation for shipping and billing of displays.

* Scheduled and oversaw freight shipments.

* Assisted in graphic design projects.

* Monitored and ordered inventory and supplies.

Ellen Rockett 914-***-**** * **********@********.*** Page 2

Brownstone Studio, New York, NY Previous to 2000

Marketing Assistant

* Maintained and updated catalog request file on a daily basis.

* Assisted marketing analyst in preparing for seasonal merchandise meetings.

* Assisted in the processing of payroll.

* Contributed overtime work in Customer Service Dept. during holidays.

TECHNICAL SKILLS

Adobe InDesign, Quark XPress, Adobe Photoshop, Mediabank, Microsoft Office (Excel, Word, Power Point), Lotus Notes, Markview, iTunes Producer, Mac and PC proficient

EDUCATION

Skidmore College, Computer Career Institute, White Plains, NY

Certificate in Computer Graphic and Web Design

Purchase College, Purchase, NY

Bachelor of Arts, Liberal Studies

Berkeley College, White Plains, NY

AAS, Fashion Marketing and Management

VOLUNTEER ACTIVITIES

Member, RD Cares Committee (Volunteer Organization)

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