Customer Service Representative
Resume:
Jackie Arnott
Email: **********@********.***
Address: **** * ***** ** ***
City: Bates City
State: MO
Zip: 64011
Country: USA
Phone: 816-***-****
Skill Level: Entry
Salary Range: $35,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Jackie Arnott
1449 N. Outer Road, Lot 147, Bates City, MO
**********@********.***
Summary: Looking for a career opportunity that will utilize the technical skills I have obtained and allow me to continue to learn and grow within the IT field. I am a dedicated, reliable and dependable individual who has over seven year's management experience. I have obtained my Bachelors Degree in Information System's Security (BSISS), from ITT in January 2012.
Technical Experience:
Advanced knowledge with memory, various devices, I/O, files and user interfaces with Microsoft Windows Server 2003, XP Pro, Vista, Linux and UNIX, Active Directory
Able to function and process computer programming in a given language environment
Knowledgeable of standards and practices involved in wiring a computer network; connection topologies, installation, testing and troubleshooting
One year in database history, structure and SQL
Extensive Knowledge of OSI and TCP/IP models, network media specifications and functions, LAN/WAN protocols, Web Services, Email, FTP, topologies and capabilities
Experienced in Microsoft Excel, Outlook
Employment: Cerner North Kansas City, MO
Unit Test Analyst 2011 -2012
Executed Unit Test and System test scripts.
Pulled Audits from build tools and exports to Excel.
Maintained testing evidence for testing
Logged and tracked issues found during auditing and testing
Utilized testing tools to manage the testing process
Communicated testing status and issues to Solution Architect and Delivery Consultant
Worked in accordance with corporate and organization security policies and procedures.
Understand personal role in safeguarding corporate and client assets.
Wal-Mart Oak Grove, MO
Electronics Complex Department Manager 2003 - 2011
Supervise department employees
Maintain all computer and photo equipment within the department
Train associates and customers on all technical data for the computers and photo equipment
Ensure associates are trained and able to assist our customers regarding all questions related to the computer systems, electronics, photo equipment and routers
Manage all aspects of merchandising, finances and inventory flow for the highest sales volume department of the store
Maintain the highest level of customer service
Responsible for inventory control and loss prevention
East Kansas City Airport Grain Valley, MO
Customer Service Representative 2001 - 2003
Supervised staff members
Managed financial records
Communicated with each pilot regarding updated weather reports, runway availability and local air traffic
Maintained the runways and ensured they were clear and safe constantly
Military: United States Navy 1993 - 1996
Yeoman Petty Officer 3rd class
Executed from beginning to end award certificates and evaluations
Handled per diem and all travel pay for over 125 crew and team members of our squadron
On call 24/7 for duty as needed
Honorable discharge
Education: ITT Technical Institute Kansas City, MO
Bachelor's Degree - Information Systems Security
December 2011
Awards: National Technical Honor Society
National Defense Service Medal
Good Conduct Medal
Meritorious Unit Commendation
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