Customer Service Manager

George Umezinwa

Email: *********@********.***

Address: **** ***** **** ****

City: Columbus

State: OH

Zip: 43231

Country: USA

Phone: 614-***-****

Skill Level: Entry

Salary Range: $45,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

George Umezinwa

Financial Analyst/Investment Banking Candidate

6252 Misty Cove Lane Columbus, OH 43231

Ph: 614-***-**** *********@********.***

Summary of Qualifications

Possess world-class strategic planning, maneuverability, and analytical skills-leverage

background as a Senior Master professional chess player ranked in the top 400 worldwide, to project

competitive moves and trends, define workable tactics, and drive achievement of desired goals.

Offer a complement of business and academic qualifications-recently completed a degree in

Finance (with Honors) to augment 10+ years of business leadership experience managing a logistics

company and numerous county, corporate, and private transportation contracts.

Develop robust operating models and forecast emerging needs-maintained solid financial and

operating infrastructures capable of supporting the business as it grew; managed scheduling,

workflow allocation, budgeting, fiscal reporting, recordkeeping, and quarterly and year-end filings.

Core skills include:

Financial & Managerial Accounting

Long-Range Strategic Planning

Recordkeeping & Reporting

Budgeting & Forecasting

Financial Management

Money, Banking, & Investments

Accounting & Administration

Spreadsheets & Databases

Global Finance & Cultures

Macro & Micro Economics

Academic Background

Bachelor of Science in Finance, Magna Cum Laude

Franklin University, Columbus, OH (Dec. 2009)

Academic Honors: Dean's List (2x); President's List (7x); 3.89 grade point average

Thesis: Developed a strategic business plan to streamline operations for a coffee industry company.

Professional Experience

Business Manager

WAHEHE Transportation, Columbus, OH (1995-2009)

Created a solid operating infrastructure complete with first-time processes and financial management

systems. Maintained all financial and business records and prepared quarterly and annual filings to

ensure complete regulatory compliance. Secured and maintained contracts with several community

agencies and corporate clients. Built a strong referral network to ensure clients' needs were met even

in the most high-volume times-drove 75K miles/year on average. Generated business, solely through

word of mouth, based on a proven ability to provide a safe, on-time, courteous transportation option.

Developed effective daily operating schedules to maximize workflow while minimizing

expenses, diligently coordinating routes to ensure the utmost efficiency and customer service.

Obtained contracts with community service agencies and corporations, working with clients

from Senior Options, Cardinal Health, Limited Brands, Ashland Chemical, and more.

Grew client base to more than 40 regular weekly customers, not only servicing customers

requiring daily transportation, but serving as an on-call driver for business executives.

Traveled 75K miles each year, on average, with zero incidents or complaints; received 5

certification awards for excellent service from Franklin County Senior Options Board.

George Umezinwa Page 2 of 2

Ph: 614-***-**** *********@********.***

Professional Experience, continued

Professional Chess Player - Senior Chess Master

The United States Chess Federation (1985-present)

Trained under a Grand Master, in addition to honing skills through self-development, achieving

cutting-edge best practices in the sport and a top 400 world ranking. Gained significant earnings

throughout career, averaging annual winnings of $60K for 7 years of very active play. Currently

compete in one tournament each year to maintain analytical and strategic planning acumen.

Won the World Open Chess Championship as an amateur-and the largest prize in U.S. open

tournament history-and ranked as the highest-rated Nigerian chess player, ever. Achieved top

finishes in several open tournaments including New York, National, and World Opens.

Achieved Chess Master title and took first prize in major tournaments including The

Midwest Tournament of Champions, and State of Ohio and Central Ohio Chess Championships.

On track to become the second African Grand Master, reaching a Senior Master rating of

2,409, before "retiring" from traveling tournament play to focus on business career.

Community Involvement

Vestry Member, Trinity Episcopal Church (2003-2007)

Chess Coach, Dublin Public Schools (2004)

Co-chair, Stewardship Committee (2002)

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