Manager System
Resume:
MARK HIGUERA
cell:
abqro9@r.postjobfree.com
SKILLS
8+ years UNIX system administration experience on Solaris, SunOS – Solaris 8 certified
System administration experience on HPUX, AIX, Linux
Extensive experience with Veritas Volume Manager and Filesystem, ssh, scp sftp, jumpstart, performance tuning, capacity planning, change management, PERL scripting
Experience with project management, sendmail, Oracle, Legato, NetBackup, Solstice Disk Suite
Web site administration and HTML, Perl CGI authoring. Create web-based technical documentation, FAQs, and interactive web pages.
EMPLOYMENT
11/03-Present
Genentech, Redwood City, CA – Operations Specialist II, Extended Operations
2/01-5/03
Corio Inc., San Carlos, CA -- Sr. UNIX Administrator, Operations
4/00-1/01
Totality Corp, San Francisco, CA -- Performance & Capacity Analyst, Operations
5/96-4/00
Oracle Corporation, Redwood City, CA.
9/98-4/00: Sr. UNIX System Admin., Global IT, Infra. Arch. & Perf. Tuning
5/96-8/98: UNIX System Admin., Applications Development Services
11/95-5/96
RadioMail, San Mateo, CA -- UNIX Systems Administrator
6/91-5/96
University of California, S.F., CA –
LAN Admin./Word Processing Specialist, Epidemiology & Biostatistics
EDUCATION
November 2007
Transition to Solaris 10, Sun Education
August, 2007
ClearCase Administration for UNIX
January 2007
Remedy Administration – Introduction (web based training)
August, 2004
Windows 2003 Server System Administration
May, 2004
What's New in Solaris 9 System Administration
May, 2003
Solaris 8 System Administrator Certification
Fall, 2001
Adv. Veritas Volume Manager, Copernicus Training, San Diego, CA
Fall, 2000
CMG 2000 Conference, Orlando, FL
Summer, 2000
Solaris Performance Tuning, Sun Education, Milpitas
Fall, 1999
Presentation Skills Workshop, The Henderson Group
Summer, 1999
HP-UX Sys & Network Admin for Experienced SA's
HP-UX Performance & Tuning, HP Education, Mountain View, CA
Spring, 1999
Solaris Principles: Perf. and Tuning Secrets, Sun Ed., Menlo Park, CA
Winter, 1999
NetBackup NT for System Admins, Veritas Ed., Mountain View, CA
Introduction to SQL, PL/SQL, Oracle Internal Education
Fall, 1998
UNIX Kernel Internals, UC Berkeley Ext., Marshall Kirk McKusick, instructor
Summer, 1998
Solaris 2.6 Enhancements, Sun Education
Spring, 1998
Solaris 2.X System Administration, Sun Ed., S.F., CA
Solaris 2.X Network Administration, Sun Ed., S.F., CA
Spring, 1995
Adv. UNIX System Utils.: (sed, grep, awk, csh, sh, ksh)
U.C. Santa Cruz Extension, Santa Clara, CA
Fall, 1994
Supporting Windows NT 3.5 Server, DataWiz, San Mateo, CA
Spring, 1994
UNIX Systems Admin, UC Santa Cruz Extension
1985
University of California, Davis
BA, Russian Language--Major GPA: 3.42/4.00
Minor: Environmental Toxicology
EXPERIENCE DETAILS
11/03-Present: Genentech,Redwood City, CA -- Operations Specialist II, Extended Operations (ExO)
Aspart of rooters group, performed trusted operations for administrators on UNIXservers.
Createdset of PERL scripts for manipulating email folders and messages, moving themfrom one account to another and recovering them from backup.
AssistedConfiguration Management team in support of ClearCase and ClearQuest (25% timestarting in May, 2007).
Managedclients and monitored data backups using Legato Networker.
Performedemail recoveries using tclsh, Legato recover, scp, ssh, rsync.
WrotePerl Script which automated reporting of Legato backups problems and ticketgeneration in Remedy, working with the Remedy administrator. Also wrote script to make LDAP searchesof distribution lists easier and to make the output more user-friendly.
Monitoredproblems on servers and network devices, performed troubleshooting, resolvedproblems when possible and escalated to administrators when necessary. Used gMon (Big Brother), Remedy.
CompiledgMon client for MacOS X servers.
Administeredemail, UNIX, Windows NT and Active Directory accounts.
ComposedDaily and Weekly Operations Reports.
Respondedto Service Requests submitted to the ExO group.
CreatedOperations documentation in the Primus knowledge management system.
2/01-5/03: Corio Inc.(an ASP), San Carlos, CA -- Sr. Unix Administrator, Operations
Refinedprocess of automating builds of Solaris servers to support SAP, PeopleSoft,Siebel, Oracle, and other applications.
HPserver support – familiar with HPUX, L2000 hardware
Serveddaily as UNIX Subject Matter Expert for Change Review Board.
EngineeredSFTP service to support secure data transfer between ASP and client.
Supervisedjunior admins and data center personnel.
Shared24x7 3rd level support rotation for all UNIX server issues.
Aspart of small, cross-functional team, documented and executed new service forrapid deployment of Solaris systems to support hosted applications.
4/00-1/01: Totality Corp, San Francisco, CA. -- Performance & Capacity Analyst,Operations
Ledteam that defined Capacity Management process
Createdformat of client-facing Capacity Reports.
Performedregular capacity assessments for client sites, working with Account Managementrepresentatives to present our finding to clients.
Evaluatedload-testing tools, including Mercury Loadrunner, with which to establishload-testing service. Participatedin load testing process for two client sites, pre-launch.
Investigatedand documented performance optimization techniques for ATG Dynamo installationon Solaris.
Participatedin establishment and documentation of NetBackup procedures.
5/96-4/00: Oracle Corporation, Redwood City, CA.
9/98-4/00: Sr. UNIX System Administrator, Global ITInfrastructure. Arch. & Performance Tuning
Evaluatedtechnology and measured throughput of gigabit Ethernet network adapters for Sunand HP platforms. Documentedimplementation practices and helped to formulate migration strategies fromexisting FDDI network to switched Ethernet network.
Optimizeddisk I/O layout for Oracle Financial Analyzer server, smprod1, by adjusting theparameters of Veritas Volume Manager and Filesystem to correspond to OracleExpress application architecture and rebuilding all production filesystems,found performance bottlenecks, tuned VxFS and implemented Veritas Quick I/O ondatabases.
Createdscripts to support data migration from Sun Photon (A5000) disk arrays to EMCSymmetrix 3430 disk arrays. Configured EMC PowerPath software for load balancing and failover.
Performedperformance tuning on email application running on E6500 servers, andparticipated in workload consolidation from several E6500 s to a pair of HPV-class servers.
5/96-8/98: Applications Engineer, ApplicationsDevelopment Services
Createdweb-based monitoring system that reports error conditions and facilitates eventlogging.
Wroteweb-based UNIX account request and creation system.
Setuphigh-availability NFS server with two Ultra 2's and two ECCS RAID boxes (total450 GB storage), using Veritas filesystem and First Watch HA software.
ConfiguredSun Sparc 10's, Sparc 20's, Solaris 2.5.1, Solaris 2.4, and SunOS 4.1.3.
Co-designedand administered department website, writing HTML pages and cgi-bin Perlscripts.
Manneddivisional helpdesk, responding to requests, performing triage and providingsolutions when possible. Provided support for and received cross training inWindows 95, Windows NT, and Oracle database issues.
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