Project Manager Customer Service
Resume:
Dale Titus
Email: **********@********.***
Address: **** ********* ***.
City: Hamilton
State: OH
Zip: 45013
Country: USA
Phone: 513-***-****
Skill Level: Experienced
Salary Range: $50,000
Willing to Relocate
Primary Skills/Experience:
Alarm/Video Security Computer Support Technical Trainer
Educational Background:
Certification, Net+ Comptia
MaxTrain, 08/2011 - 08/2011
Mason, Oh
Associate Degree, AA
Anoka Ramsey Community College, 09/1974 - 06/1975
Coon Raapids, Mn
Job History / Details:
Dale Titus
Hamilton, OH 45013
**********@********.***
www.linkedin.com/in/daletitus
CAREER SUMMARY
Highly proficient Technical Support Management Professional with a full commitment to providing the highest possible standards of customer service and technical support in commercial and financial security service and installations. Take charge individual with a proven ability to supervise, train, motivate and evaluate technicians; expertise in software installation, troubleshooting, configuration, and networking. Resolute problem solver with strong communication, interpersonal and leadership skills. Demonstrated ability to work effectively at all organizational levels with both internal and external customers. Strong work ethic with credentials to effectively manage people and processes that will add value and contribute to bottom line results. Key areas of expertise include:
* Collaborative Leader
* Technical Support
* Installation and Service
* Product Specialist / Support
* Project Management
* Sales / Sales Support
* Security Products and Services
* Strong Analytical / Problem Solving Skills
* World Class Customer Service
* Team Player* Trainer / Mentor
* MS Office
PROFESSIONAL EXPERIENCE
Diebold, Inc., Hamilton, OH
2011 - 2012
Global leader in providing integrated self-service, security
systems and services.
Support Representative - Internal and External
Provided technical support to technicians on installations and
service.
* Provided phone support for customers and field service
technicians in 600 locations worldwide.
* Interfaced with manufacturers and Diebold field technicians to
resolve product failures.
GO2IT, Lorain, OH
2011
A leading national provider of Information Technology services
and support for the past 15 years.
* Moved and installed new POS registers for two national retail
chain stores.
Independent Contractor
2011
Cincinnati Works,
Cincinnati, Ohio.
* Provided volunteer service for a local inner-city, non-profit
organization. Project Scope: Deployed 15 laptops. Scope included
clean install of Windows 7 Enterprise and MS Office 2010, and
connection into an existing domain. Performed follow up laptop
repair, including replacement of the hard drive and clean
installation of software. Estimated cost savings was just
under $4000.
Hamilton Safe, Fairfield, OH
2008 - 2010
One of the largest manufacturers of physical security products,
pneumatic tube systems and audio / video systems in the United
States.
Electronic Support - Sales
Managed CCTV and alarm vendors, in addition to helping foster
new sales growth.
* Interfaced with a network of 70 independent dealers on product
recommendations, sales quotes, and 1st Level Technical Support.
* Researched new products and provided a yes / no recommendation.
Diebold, Inc., Hamilton, OH
2001 - 2008
Support Representative - Internal and External
Provided technical support to technicians on installations and
service.
* Selected to go to Chile to evaluate / repair an alarm system
failure.
* Monitored and collected performance data on new product
installations and released products.
* Conducted lab evaluations on hardware / firmware fixes before
product release.
* Created customer and service documents, in both Word and PDF,
for installations and maintenance.
Mosler, Inc., Hamilton, OH
1978 - 1994, 1997 - 2001
A manufacturer of security equipment, most notably safes and bank
vaults, beginning in 1867 and ceasing operations in 2001.
Project Manager
2000 - 2001
Product Specialist
1997 - 2000
Educational Specialist
1985 - 1994
Served as Project Manager; national oversight of pneumatic
transport systems installation and related billing.
* Conducted lab-based / on-site training using computers or
hands-on technique to ensure proper product installation and
maintenance. Trained a total of 2200 field techs and customers.
* Interfaced with Support Managers, Field Associates, Headquarter
Support Organizations, Sales, Parts Facilities, Customers and
others to evaluate customer requests and resolve issues.
* Factory trained in Japan to maintain the first USA-installed
second-generation currency counter in the Los Angeles area,
resulting in responsibility for eleven machines at time of
promotion to an Education Specialist trainer position.
J.L. Torbeck, Fairfield, OH
1994 - 1997
Training Manager
Managed field technician training needs by direct classroom
training or manufacture provided classes.
* Developed company`s first technical training department for
multiple vendor-based products.
* Developed New Hire Orientation, welcoming new hires and
providing an overview of company expectations.
* Served as secondary technical support.
EDUCATION
Associate of Arts Degree (AA)
Electronic Engineering and Technology Certificate
Anoka Ramsey Community College, Coon Rapids, MN
Television Repair Certificate
Electronic Technician Diploma
Anoka Technical Education Center, Coon Rapids, MN
CERTIFICATIONS
CompTIA A+ and Net+ Certified
TRAINING
* MS-6292 Installing and Configuring Windows 7 Client, MS
Project Management 2010, 2011, MS Publisher 2010, 2011, ProTrain
True North, Mason, OH, 2011
* R5 Level 1 Installer Course, March Video Networks, Scottsdale,
AZ, 2008
* Monitor xL Alarms and VeDVR, Verex Technology, Fairfield, OH,
2008
* Integrated Alarm Panel Refresher Course, Pacom Systems Alarms,
Sarasota, FL, 2008
* Safe and Chest, Timelock, Combination Lock, Pneumatic Systems,
Diebold, Inc., Canton, OH
* Alarm Systems, Pacom, Mosler COMSEC, Hamilton, OH
* SQL 6.5 Administration, CompUSA, Cincinnati, OH, 1998
* NT Server, CompUSA, Cincinnati, OH, 1997
* 10 Hour Occupational Safety and Health Training Course:
Construction Safety and Health, OSHA, Cincinnati, OH, 1996
* The Right Way to Manager Certificate, Mosler, Inc.,
Los Angeles, CA, 1992
* Data Communication Certificate, AT&T Education and Training
Hamilton, OH, 1992
* Train the Trainer: Classroom Training Technique Seminar,
Xavier University, Cincinnati, OH, 1988
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