Technical Writer Project

Roger Tait

Email: **********@********.***

Address: **** ** ***** ***.

City: Beaverton

State: OR

Zip: 97007

Country: USA

Phone: 503-***-****

Skill Level: Experienced

Salary Range: $52,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Roger S. Tait Jr.

Aloha, Oregon

home 503-***-****

Aloha, Oregon

cell 503-***-****

**********@********.***

Technical Writer

Planning, scheduling, creation, editing, testing and production of documentation deliverables

Designing documents for usability, maintainability, effectiveness, adherence to company style

Experience documenting software for users, developers, and administrators

Experience working in cross-functional teams with developers, marketing, and executive installation and assembly procedures (aircraft, computers, communications equipment)

Photography and photo-editing skills (Photoshop, GIMP)

Experience with Dreamweaver, FrontPage, and other HTML authoring tools

FrameMaker, InDesign, Microsoft Office (Word, Excel, Visio, Project, PowerPoint)

Recently upgraded skills to FrameMaker 9 at Portland State University

Professional Experience

Insitu Inc. Hood River, Oregon 2011-2012

Technical Writer Consultant

Researched, wrote, and illustrated work instructions for assembly of unmanned aircraft engines.

Created project status and engineering data tables and presentations.

Created presentation graphics from engine performance data.

Daimler Trucks North America Portland, Oregon 2006-2009

Release Editor

Analyzed, edited and verified engineering releases to maximize the efficiency of BOM creation.

Edited standard operating procedure document for clarity and readability.

Freelance Technical Writer Aloha, Oregon 2001-2005

Wrote user guide introducing the Food and Commodities Tracking System, helping Mercy Corps staff manage the distribution of donated goods in international relief programs, significantly cutting the time to prepare reports for governmental and donor agencies.

Wrote user guide for Big Town Hero (restaurant franchise) Management System.

Tracked expenses, invoices, software deliverables for state agency's information technology and benefit payment divisions.

Epicor Software Corporation (Clientele) Tualatin, Oregon 1999-2001

Senior Technical Writer

Interviewed developers and used specifications to develop documents and online help.

Updated Clientele Basic developer's guide, enabling customers to rebuild CRM applications

Created documentation plan and led writing team for eHelp Desk document set.

Used MS Access to rewrite an application's ToolTip help for consistency and accuracy.

Metro One Telecommunications Beaverton, Oregon 1998-1999

Senior Technical Writer

Documented new Metro One operator services and updated installation, configuration, and troubleshooting procedures used in 30 call centers.

Interviewed programming team and reverse-engineered a data retrieval system. Documented its source code in a 7,000-page website.

ADC Kentrox Portland, Oregon 1996-1998

Senior Technical Communications Writer

Documented guide to Management Information Base for developers and their managers. Caught major error which had omitted a branch of the data tree and wrongly numbered other branches.

Planned, wrote, and edited manual sets and marketing communications data sheets

Directed contract writers and illustrators, produced product illustrations.

Eliminated printing costs and reduced software package size by creating HTML help system

Intel Corporation Hillsboro, Oregon 1995-1996

Technical Writer OnCall Assistance Center

Created, introduced and maintained on-line information database including scripts about employee health benefits, stock and retirement plans, and staffing for use by call center agents.

Integrated information database with a constantly-revised set of forms, benefit explanation sheets and other HR documents.

Implemented usability improvements for information database and trained agents in new features, resulting in quicker and more consistent replies to employees' questions.

Intel Corporation Hillsboro, Oregon 1993-1995

Technical Writer Communications Products Customer Support

Researched, wrote, and edited online troubleshooting, installation, and compatibility data for Intel telecommunications products. Users were customers and customer support technicians.

Converted information database from text-based to Windows-based version of Folio Views.

Ensured information was kept usable and up to date on internal technical support database, Internet, CompuServe, and BBS, reducing support calls and increasing customer satisfaction.

Tracked statistics of how customers used support information, prioritized improvements.

AT&T Bell Laboratories Holmdel, New Jersey 1985-1993

Senior Publications Specialist

Researched, wrote, and edited internal and external documents for computer/communications products.

Led writing teams for MS-DOS manual set revisions and a staff planning resource optimizer based on the Karmarkar algorithm. Received commendation and performance award.

Wrote administrator's guide for mainframe-based third-party long-distance billing system.

Wrote and produced user guides for AT&T's internally-developed CAD/CAM system.

Documented teleconferencing setup and bandwidth allocation project for Department of Defense.

Education and Training

University of Delaware, Newark, Delaware

B.A. with high honors, National Merit Scholar

Additional Training:

Rensselaer Polytechnic Institute Technical Writer's Institute

Designing & Writing Online Documentation (William Horton Consulting)

University of California Extension, Berkeley, Project Management

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